Effectiveness of Implementation of Quality Management System ISO 9001: 2008 at Vocational High School, North Sumatra in the terms of Principal Leadership, Organizational Commitment and School Climate Factors

Abstract

This study aims to discuss (1) the direct effect of partial and together the principal’s leadership and commitment to the organizational climate of the school, (2) the indirect effect partial principal leadership and organizational commitment to the effective implementation of Quality Management System (QMS) ISO 9001: 2008 through climate of the school, (3) the effect of partially and together factors of school leadership, organizational commitment and school climate on the effectiveness of implementation of ISO 9001: 2008. This research is descriptive and associative, with quantitative methods. The study population was vocational high school in North Sumatra province that have implemented QMS ISO 9001: 2008 up to December 2013 amounted to 34 vocational high school. Number of respondents 775 people consisting of principals, vice principals, Quality Management Representative, teachers and staff. Respondent determined by proportional random sampling technique. The research data was collected using a questionnaire. Hypothesis testing was done by using descriptive and path analysis. The results showed that the partial, improvement of school leadership and organizational commitment can improve the working climate of the school. Taken together the principal’s leadership and organizational commitment can explain 98.4% of the school climate. Partial improvement of school leadership and organizational commitment can improve the effectiveness of the implementation of QMS ISO 900: 2008 through the work of the school climate. Furthermore, partial improvement of school leadership, organizational commitment and work of the school climate can improve the effectiveness of QMS ISO 900: 2008, and together can explain 97.7% effective implementation of QMS ISO 900: 2008. Path coefficient is the largest working climate, which is 0.724. Based on the research findings, that for vocational high school that has implemented QMS ISO 9001: 2008 in North Sumatra province, concluded (1) principal leadership and school organizational commitment partially and jointly direct effect on the school climate, (2) leadership school, school climate and organizational commitment partially and together directly influence the effectiveness of the implementation of QMS ISO 900: 2008, (3) the principal’s leadership and organizational commitment partially and jointly indirect effect on the effectiveness of the implementation of QMS ISO 900: 2008 through the school climate.