Abstract
The research seeks to examine the structure of the E-government system in Jordan and comparing it with that of the United States. The research is based on the finding that few researchers have attempted to develop a good analysis of the Jordanian e-government system architecture, especially by making comparisons with those of developed nations like the US. Consequently, there is a knowledge gap in this field, which should be filled by analyzing the nation’s e-government system architecture and comparing it with that of a developed nation. The aim of this study was to determine the structure and composition of the e-government system architecture in Jordan. In particular, the study sought to determine how the structure is set and how it works by analyzing it in comparison to that of the United States, a developed nation and one of the countries that was among the first to adopt e-government systems. The researcher seeks to analyze the e-government architecture adopted in Jordan (a developing nation), to compare the e-government architecture in Jordan with that of the US and to determine the challenges facing the architecture in the country. Based on a qualitative analysis of the e-government system architecture in Jordan and comparing it with that of the United States, the study finds that the E-government system in Jordan has improved service delivery to the citizens because it provides timely, less costly and effective services. Nevertheless, it is prone to information threats and needs continuous improvement. Further, it is also less effective compared to that of the US, especially because the level of hierarchy in the Jordanian government is higher than that of the US. Despite this, it has been found that new e-government system has an advantage because it can continuously be improved by adding new technologies and infrastructure to tackle the above-mentioned problems.
Highlights
In the past decade, governments across the world have been under intensive pressure to adopt and use technologies that improve service delivery to their citizens
The increasing use of information and communications technology (ICT) as well as the related practices in the education, commercial and organizational sectors and the penetration of the internet among the citizens have increased the need for governments to move at par with the dynamism of the society
The author states that the UK uses the European Interoperability Framework (EIF) to standardize its e-governments system and solve various problems associated with the standards [7]
Summary
Governments across the world have been under intensive pressure to adopt and use technologies that improve service delivery to their citizens. The governments are increasingly making efforts to meet the expectations of their citizens They look to provide electronic based services as a means of improving public service, increasing efficiency, increasing the degree of transparency, and above all, cutting costs. They face a major problem because they have to come up with effective e-government system that services the people as they would like and meets the objectives of the government, especially in terms of reducing costs [1]. E-government systems play a crucial role in enhancing and promoting the enterprise sector in any country It encourages e-procurement, which consists of the government, the supplier and the e-procurement institution or department. There is a knowledge gap in this field, which should be filled by analyzing the nation’s e-government system architecture and comparing it with that of a developed nation
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