A citizen participation model for co-creation of public value in a smart city

Abstract

ABSTRACT Information technologies, social media and the Internet of Things are tools that may encourage civic participation for the co-creation of public value and can strengthen the role of citizens in urban governance. This work seeks to explore of how social media and IoT based participation enhances the interaction between government and citizen, and for government, what capabilities are required for continuous citizen participation. The paper examines the power dynamics between government and citizens employing Giddens’s theory of structuration as an analytical framework. In addition, dynamic capability theory has been applied to determine the capabilities of government needed for continuous civic participation, while proposing a citizen participation model for public value co-creation. The proposed model can serve as a framework for recognizing the vital role of citizens in public policymaking and public service provision in the smart era.