A Case Study Approach for Low-Cost Diversity Leadership Coaching for Healthcare Managers

Abstract

Racial attacks during COVID-19 towards Asian American healthcare workers, the Black Lives Matter Protest, and the #ME TOO anti-sexual harassment movement have caused more healthcare organizations to realize the importance of diversity and inclusion training and leadership coaching for their managers. This study employs an action research and action learning approach of a diversity leadership coaching program using ZOOM. The value of this real-world case study is to create a blueprint that other healthcare organizations with limited resources are struggling with where to start in engaging in diversity and inclusion.