Abstract
This chapter describes the quality systems. A quality system is an organized structure of responsibilities, activities, resources, and events that together provide procedures and methods of implementation to ensure the capability of an organization to meet quality requirements. The company's quality system encompasses all the different levels of quality control that are required during the various stages of design, manufacture, and acceptance of a product and which are covered by national and international standards. Although these standards might vary slightly from country to country, basically they are similar. They cover the subjects which include: (1) quality system principles, (2) organizational structure, (3) measurement of quality assurance, (4) contract, (5) design control, (6) purchasing and procurement, (7) production control, (8) product testing, (9) handling, storage, packaging and delivery, and (10) after-sales service.
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