Η επίδραση της πανδημίας Covid-19 στη διαχείριση των συστημάτων ποιότητας της υγείας (Ανασκόπηση)

Abstract

Health organizations operate in a changing socio-economic environment, with the constant demand for upgraded medical care. This upgrade is achieved through the harmonization of services and structures with international quality standards. The need for quality assurance in a global market has demonstrated the need to establish common standards. The demand for the orientation of the organization of Health Services to quality is mainly due to the efficiency crisis, the ever-increasing cost, as well as the ever-increasing demand of the citizens for better treatment, information and management of their health problems. Inspection, quality assurance, quality management systems (through national and international standards) and Total Quality Management (TQM) are organizational structures that contribute to the overall operational capacity of each organization. The way the management perceives the quality of the services and the way it supports the staff of the organization are decisive factors for the formation of positive results and a long-term perspective in the implementation of TQM. COVID-19 is caused by the SARS-CoV-2 virus, a RNA coronavirus that can cause acute respiratory syndrome in humans. On 30/1/2020, WHO due to the extent of the spread of the virus declared the infection as a Public Health Emergency of International Concern. The COVID-19 pandemic is a major disruptive factor in global health systems. It forced the redefinition of quality goals and priorities and the creation of a quality system with a flexible and adaptable form to new challenges. The aim of this paper is to analyze the main quality problems caused by the COVID-19 pandemic at the level of health quality systems, to identify gaps in the quality systems that led to these key problems as well as to approach the change of its quality systems. to ensure their return to normal operation and preparedness for a similar crisis in the future.