외식종사원의 대인관계스트레스가 이직의도에 미치는 영향 : 직무소진의 매개효과

Abstract

The purpose of this study is to identify the influence of interpersonal stress felt by food service employees on job burnout and turnover intention. For the research, this study conducted a survey on food service employees in Seoul regions. Total of 230 questionnaires were distributed and 203 of them were collected. Then, this study excluded 31 unfaithfully filled out questionnaires with uniform answers and used 172 questionnaires for the empirical analysis. This study divided the interpersonal stress of the food service employees into 4 dimensions including relationship with supervisor, relationship with co-workers, relationship with followers, and relationship with customers. Then, this study set job burnout and turnover intention as the single dimension. The hypothesis testing results were as follows. First of all, the relationship with supervisor and relationship with customers among the interpersonal stress factors had a positive influence on the job burnout. Secondly, the interpersonal stress had no influencing relationship with the turnover intention. Third, the job burnout had a positive influence on the turnover intention. Fourth, the relationship with supervisor and customers among the interpersonal stress factors had a positive influence on the turnover intention through mediating effect of job burnout. The study results provide the implications in the aspect of human resource management in the food service companies.