여행사 종사원의 직무스트레스가 직무소진, 이직의도에 미치는 영향

Abstract

This study aims to analyze the influence of travel agency worker’s job stress from work process on job burnout and turnover intention through empirical study. The purpose of this study is to provide basic data for travel agency’s human resources management and to reduce turnover rate. In the factor analysis, travel agency worker’s job burnout was divided into emotional burnout and decrease of personal fulfillment while job stress and turnover intention were composed of single dimension. The hypothesis testing result was as follows. First, the travel agency worker’s job stress had significant influence on emotional burn out and decrease of personal fulfillment. This shows that job stress during the work cause the decrease of work efficiency and motivations influencing on the performance of the organization. Secondly, the travel agency worker’s emotional burnout and decrease of personal fulfillment had significant influence on turnover intention. It is assumed that the job burnout influences on the turnover intention as the travel agency worker perceives job burnout in the organizational level instead of individual level and that job burnout. Thus, the job stress in the work place increases job burnout while job burnout also increases turnover intention.