상사의 비인격적 감독이 조직몰입, 반생산적 과업 행동 및 이직 의도와의 영향 관계 : 호텔기업을 대상으로

Abstract

The purpose of this study is to suggest implications for human resource management of hotel organization by analyzing the relationship between abusive supervision of superiors and organizational commitment, counterproductive task behavior, and turnover intention. In order to achieve the purpose of this study, a survey was conducted on employees working at the hotel, and a total of 266 copies were used for the final analysis. Moreover, statistical analysis was conducted using SPSS v.23 and AMOS v.23 programs for the frequency analysis to understand the demographic characteristics of respondents, validity and reliability analysis of measurement tools, and path analysis for hypothesis verification. The results of the study are as follows. First, second, it was analyzed that the impersonal supervision of the supervisor had a positive effect on counterproductive work behavior and turnover intention. Third, it was found that the impersonal supervision of the supervisor had a negative effect on organization al commitment. Fourth and fifth, organizational commitment was found to have a negative effect on counterproductive work behavior and turnover intention. With all these findings, we established that all hypotheses are found to be supported. Sixth, the mediating effect of organizational commitment between impersonal supervision and counterproductive work behavior was confirmed. Finally, the mediating effect of organizational commitment between impersonal supervision and turnover intention was confirmed. Based on these research results, in this study, we presented strategic implications for human resource management and organizational management of hotel companies.