외식기업의 위계적 조직문화가 조직침묵과 반생산적 과업행동에 미치는 영향

Abstract

The purpose of this study is to identify the effect of hierarchical organizational culture of food service company on organizational silence and semi-productive task behavior. In order to achieve this purpose, hierarchical organizational culture was composed of authority culture and formal culture, organizational silence was composed of defensive silence and acquiescent silence, and counterproductive work behavior consisted of a single factor. The survey was conducted from December 2nd to December 31st, 2019 at 24:00 pm for employees of food service companies, including hotels located in Seoul, Gyeonggi-do, and Incheon, and finally 277 copies were used for empirical analysis. The results of the hypothesis are as follows: Hypothesis 1 Hierarchical organizational culture has been shown to have a positive effect on organizational silence. Hypothesis 2 Hierarchical organizational culture has been shown to have positive effects on counterproductive work behavior. Hypothesis 3 Organizational silence has been shown to have positive effects on counterproductive work behavior. The results of this study presented a new organizational theory and produced practical implications for human resource management in food service companies.