АДАПТИВНЕ УПРАВЛІННЯ БІЗНЕС-ПРОЦЕСАМИ НА МЕЗОРІВНІ З ПОЗИЦІЇ ФОРМУВАННЯ РЕФЛЕКСИВНО-АКТИВНОГО СЕРЕДОВИЩА

Abstract

The article examines modern aspects of business process management, which consist in the adaptation of business structures to the requirements of the surrounding environment. The work provides an economic justification of business processes and their identification at the meso level, which consists in defining such approaches to them as: valuable, effective, spatio-temporal, adaptive, targeted, innovative, systemic. The conditions that allow forming business processes at the meso level based on the interaction of the information and communication environment and adaptive management are defined: organizational practices; adaptation to the latest information and communication technologies (digitalization, cyber-physical systems); creation of a network of participants in business processes to unite their economic interests; introduction of information and communication technologies for the purpose of changes in business processes. The conceptual and categorical apparatus of business process management has been improved by introducing the concept of "Infrastructural-informational-communication environment", which should be understood as the development of the implementation of all types of economic activity based on technical and software support and modern technologies that turn information into a resource to ensure effective activity all business structures through their interaction, renewal, optimization, transformation and adaptation. Approaches to managing business processes at the meso level are analyzed, namely: project-oriented, cross-functional, matrix, cognitive, effective, conceptual, process, integrated, adaptive, simulation modeling, business engineering. A matrix-oriented scheme of business process management at the regional level was formed from the position of a reflexive-active environment, which consists of the following components: management theory, management methodology, management technology and components of the management process, management practice and key positions of business process management at the regional level.