여행사 종사원의 대인관계 스트레스가 직무태도와 이직의도에 미치는 영향

Abstract

The Purpose of this study was to investigate the relationship among Interpersonal Relationship Stress, Job Attitude, Turnover Intention. The Self-Communication method was adopted to collect the data during September 2017. Unworkable date was eliminated, and final 261 usable responses were obtained for an empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis and regression analysis were measured by using SPSS 18.0, respectively. It was found as follows: First, regarding the relationship between Interpersonal Relationship Stress and Job Attitude, those of Boss, Colleague, Customer relationship stress negatively affect Job Satisfaction. Those of Customer and Boss relationship stress negatively affect Organization commitment. Second, regarding the relationship between Interpersonal Relationship Stress and Turnover Intention, Those of Customer and Boss relationship stress negatively affect Turnover Intention. Third, regarding the relationship between Job Attitude and Turnover Intention, only for organization commitment negatively affect Turnover Intention. This result of study have shown that stress management of employee is a source of management result in travel industry. This study suggests operational and theoretical implications on the aspects of human resource management and development for travel agent employee.