여행사 종사원의 고용불안정성과 직무스트레스, 이직의도 간의 관계 : 직무스트레스의 매개역할

Abstract

This study aims at investigating relationship among Job insecurity of travel agent’s employee, job stress and turnover intention. To perform this study, total 300 questionnaire were distributed to employee who have been working in travel industry from November 1th to November 30th. Unworkable data were excluded, 277 usable responses were obtained for an empirical analysis. Frequency analysis, reliability analysis were measured by using SPSS 18.0 accordingly. SEM was conducted to test the validity of the proposed model and the hypotheses by using AMOS 18.0. For the study structure, Job insecurity was divided with powerlessness and possibilities of job loss. Job stress and turnover intention were a single factor. The result has shown as follows: First, regarding the relationship between job insecurity and job stress, both of powerlessness and possibilities of job loss positively affect on job stress. Second, regarding the relationship between jon insecurity and turnover intention, only for job loss positively affect on turnover intention. Third, relationship between job stress and turnover intention, job stress positively affect on turnover intention. Fourth, relationship between job insecurity and turnover intention by mediating job stress, both of powerlessness and possibilities of job loss positively affect on turnover intention. This results of study have shown that Job security management of employee is a source of management results in travel industry. This study suggests operational and theoretical implications on the aspects of human resource management and development for travel agent employee.