ОЦІНКА ЯКОСТІ БІЗНЕС-ПРОЦЕСІВ ПІДПРИЄМСТВА

Abstract

The article discusses approaches to assessing the quality of business processes of a shoe manufacturing enterprise. To assess the quality of business processes, first of all, business processes are identified. Marketing activity, supply of basic and auxiliary materials, technological preparation, production, sales of finished products, personnel management, financial management, environmental management, information and digital management were chosen as key processes at the shoe manufacturing enterprise by a group of experts. The quality indicators of each business process are determined, which can be classified according to the following groups: indicators of functional suitability, costs, time, efficiency and effectiveness, impact on the environment, flexibility. The system of the above indicators is called a business process panel. The following methods are used to determine the value of business process quality indicators: organoleptic, measurement, registration, calculation, sociological, expert, statistical, etc. The direction of optimization is determined using logical thinking. Normalization of indicators is carried out – the transformation of all dimensional indicators into dimensionless quality indicators (desirability functions), which range from 0 (very poor quality) to 1 (very good). At the same time, the desirability scale of E. Harrington is used. Unit, сomplex and integral indicators of the quality of business processes of the enterprise are calculated according to the proposed formulas. The final stages of assessing the quality of business processes are the analysis of the obtained results and their improvement. In the practical activity of enterprises, two approaches to improving business processes are distinguished: breakthrough, fast, radical improvement, which is called reengineering, and small permanent improvements in small steps, changes for the better – kaizen. The Kaizen approach has the following frameworks, the use of which is appropriate in a shoe company: lean manufacturing, six sigma, lean manufacturing plus six sigma, kanban, Scram technologies, TRM and the 5S system.