ОСНОВНІ КРИТЕРІЇ УПРАВЛІННЯ ЛОГІСТИЧНИМ СЕРВІСОМ ВАНТАЖНИХ ПЕРЕВЕЗЕНЬ

Abstract

In the conditions of economic uncertainty, more and more people are paying attention and taking into account the optimization processes that occur in logistics activities. This is especially true for cargo transportation that must be delivered to the destination at a certain time. At the same time, the route and force majeure are calculated at the time of transportation. A huge contribution is made by the logistics service during the transportation of goods, because the transportation of goods is not only its transportation, but also a range of actions that are the driving force for the implementation of a logistics operation. The article examines the main criteria for the management of the logistics service of cargo transportation, which are revealed through the prism of indicators for evaluating the effectiveness of the logistics service of cargo transportation: labor productivity; quality of transportation; simple under load – unloading (ramp); expenses for transport and forwarding services; transportation information service; work of logistics centers. Each performance indicator has an impact on the consumer when choosing a company and must be transformed when the environment changes. The technological development of countries leads to the development of every industry and enterprise, and logistics also includes new technologies that help to improve customer service and improve the logistics process both in and out of production. At the same time, the demand for domestic and international freight transportation continues to grow, as within the country, because the consumption of goods increases, as the new generation will have more pleasure and opportunities to purchase goods and use an efficient service. Consumers also demand to receive logistics services quickly and with high quality, which refers to the main criteria of logistics service, and this trend is emphasized by the availability of information and technologies. New trends allow users to determine the types of services they need, effectively integrate their needs (problems) and make choices for cargo transportation.