Abstract
Purpose: This article is focused on the premise that applying Lean tools in transport and logistic services can contribute to reduce the costs, stocks, lead time and simultaneously contributing to major financial achievements. The objective is to create a model that allows the analysis and deployment of a Lean project in Logistic and Transport services. 
 Methodology: Facing the lack of information about the deployment and the results of the Lean tools in Logistic and transport services in Portugal we used as case study one example of a Portuguese company that deployed Lean tools on their services and it will show that the tools and Lean principles can be used to improve quality and efficiency by using the company existing resources, reducing causalities in the service provided and in all logistic process.
 Findings: Lean tools provide efficiency in the services, allowing the increasing of the existing capacity in the company, provide a continuous improvement process. Even with low investments sustaining Lean projects can produce large improvement in efficiency of the processes and in the company profits.
 Research Limitation: The data available about the subject in Portugal was the major limitation to the study.
Highlights
Running small Lean projects in transport and logistic services (Garza-Reyes et al, 2016; Kawa et al, 2019) can induce major improvements in quality (Kuvvetli and Firuzan, 2019), reducing cost of operations and reducing lead time (SARAVANAN et al, 2018)
It is important to outline that all results achieved with the Small Lean Projects were the result off all team involvement on them, at first it was a little shy involvement and for some, “they were made to be a part of the project” but soon enough, everybody got involved and made their best to create and keep the results achieved
One “secret” of the success was the involvement of the owners and management team, they started the project as their own and made the first team, this way all company staff saw their will and personal involvement making it easier the improvement process and to keep the changing process
Summary
Running small Lean projects in transport and logistic services (Garza-Reyes et al, 2016; Kawa et al, 2019) can induce major improvements in quality (Kuvvetli and Firuzan, 2019), reducing cost of operations and reducing lead time (SARAVANAN et al, 2018). Lean is a theme that has not been sufficiently explored in Portugal (Requeijo et al, 2018; Costa et al, 2019; Bittencourt, 2019) and even less known in logistic and transport services, is the object of the present paper. Lean tools can be used in services since the focus of his tools is to improve the speed and the quality in a process and can be deployed as a real contribution in any kind of companies including finance, Marketing, Sales, and Human Resources. In addition to this introduction, this article presents a Methodology section.
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
