Механизм формирования и поддержания организационного доверия на предприятиях транспортной отрасли

Abstract

Organizational relation-ships are deeply affected by complex, unpredictable socio-economic and political changes that create conditions for a shortage of all major types of resources, in particular, human and temporary ones. It results in a reconsideration of traditional approaches to organization of labor interaction, a search for new sources of organizational efficiency. One of them is the phenomenon of organizational trust, a component of organizational culture and interpersonal interaction. It enables to achieve a high level of stability, rational use of the organization’s resources. The concept of the analysis for organizational trust suggested by the authors by means of the conditions for implementation of the mechanisms for its building-up and maintenance in the labor interaction of managers and employees of a transport holding company provides a new assessment of the place and role of this phenomenon. The interrelation of trust and such management processes as delegation, supervision, assessment of the personnel professionalism level and qualification, a choice of management style is illustrated. It is revealed that organizational trust in management activities has a limited and functional character, and the manager’s professionalism allows to implement the functions of delegation and supervision, based more on the competence of an employee than on personal affections. Personal experience, the nature of labor organization and the distribution of work responsibilities are crucial, which ensures the prioritization of work objectives in the conditions of saving organizational resources and the necessity for workload redistribution.