Abstract
The article examines the practical experience of providing state and municipal services in a digital format, which is especially important against the background of the post-pandemic trend to minimize direct contacts and the overall development of information technologies. As an example, a pilot project of the Moscow region is considered, which consists in creating an application for managing multi-apartment residential buildings. The application is developed on the basis of the electronic platform of Gosuslugi.ru, it allows owners not only to receive comprehensive information about the state of the house and the work of the management company, but also to hold general meetings of homeowners with automatic generation of a protocol. Such meetings greatly simplify the procedure for making various decisions, including on entering federal, regional or municipal programs or receiving funds from the federal capital repair fund. The adaptation of the application took place in November 2021 in the urban district of Khimki. During the experiment, the shortcomings of the program were identified, and new forms of informing residents and their operational interaction with the administration and management companies were worked out. As a result of the study, it was revealed that digital services in the housing sector are among the most in demand and need further development.
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