Abstract
The primary real estate market has shown systematic growth since 2020 due to the stimulating demand by using mortgages with state support, as well as the availability of a project financing instrument that protects the buyer from the risks of losing money invested in shared construction. At the same time, the current unstable economic situation leads to a drop in demand caused by a decrease in purchasing power and rising inflation. This dynamics primarily indicates an increased number of proposals, a high level of competition and the risk of oversaturation for developers. In the current conditions the gap emerging in the real estate market between the existing supply and real demand will only increase, which will require developers to use tools and management solutions aimed at promoting the product in the real estate market and building effective personalized communication with clients. The success of marketing tools depends on companies' focus on consumer sentiment, behavior and preferences. The presented work analyzes the civil construction industry's best practices for interaction with buyers, taking into account their emotions, expectations and concerns.
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