К вопросу о современных проблемах медиации (на примере отношений граждан и банковских служащих).

Abstract

This article discusses the prospects for the development of mediation practice in the banking sector. The main task of mediation is to develop cultural negotiations. Examples of the effectiveness of mediation as the main path to social stability in this area, to create a conflict-free living environment, the ability to negotiate are given. Mediation is shown as a negotiation process used in complex or conflict situations. Therefore, it can have the widest application. The conflicts that mediators have encountered and have experience working with during mediation are quite extensive. In the socio-economic and political spheres; in the trade and financial sphere, it is possible to single out conflicts typical for other firms or enterprises; there could be conflicts in state administrative institutions similar to those in enterprises. Modern industries are becoming customer-oriented, which means the constant attention of specialists of different professions to human satisfaction. It is shown that alternative methods for resolving disputes can become an effective tool for resolving conflicts in economic circulation. This institute operates in various foreign legal systems. It is assumed that in Russia it will develop. The bank mediation we are considering is a timely and worthy alternative in resolving disputes arising in the field of banking legal relations. In this paper, relations and disputes between banks and their customers - legal entities and individuals concluding loan agreements are examined. This area is very relevant, as one of the real sectors of the economy is involved here - small and medium-sized businesses and individuals, who make up the bulk of borrowers in the banking services market. An analysis of the literature data on the problems and research methods showed that the advantages of mediation are the speed of dispute resolution and the informal nature of its settlement. The question is posed: Who is best suited for the role of mediator in the banking sector? It is shown which risks are important to consider when introducing mediation in the banking sector. Explains why mediation is preferable to litigation. In mediation, work is underway with the emotions of a person, as well as at the level of understanding and adoption of agreed decisions by representations of the dispute by the parties themselves, partnerships and trusts are being established. In order for subjective prerequisites to be fulfilled regarding the implementation of mediation, it is important to increase the level of awareness of people with a banking profession about the possibilities of mediation as an effective tool for resolving disputes.