Abstract
The constant strengthening of crisis trends in socio-economic development makes it necessary to digitally optimize the business processes of business structures. Based on the GAP-analysis of the activities of logistics companies, two main problems have been identified: reduced revenues and high levels of service costs. In modern conditions, it is advisable to choose a strategy of limited growth for enterprises of this type. Within the framework of this strategy, two main directions of business process optimization have been developed. The first direction, aimed at reducing costs, involves the organization of remote work of office staff. The second direction is aimed at horizontal compression of business processes by automating communications between employees and customers.
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