СУЧАСНІ ТЕНДЕНЦІЇ НОРМАТИВНО-ПРАВОВОГО РЕГУЛЮВАННЯ ЯКОСТІ ОРГАНІЗАЦІЇ ТА НАДАННЯ ПОСЛУГ У СФЕРІ ТУРИЗМУ

Abstract

The paper presents an analysis of current trends in regulatory environment of thequality of organization and service provision in the field of tourism. The article gives theevaluation of changes that have taken place in the field of regulatory documents,standardization of processes, terminology base and mechanism of regulation of qualityrequirements, control and fulfillment of these requirements.The purpose of the study is the analysis of the current legal framework on the qualityof organization and provision of services in the field of tourism.Informative-analytical methods, comparison methods, etc. were used in the scientificresearch. Systematization of normative sources and approaches to solving the problem ofadaptation of the current standards in Ukraine to international standards, showed that there is an urgent need to involve experts in the field of standardization and quality of products,services for the development of the relevant regulatory framework.The standard promotes a broader view of the organization, and all concepts,principles and relationships must be considered as a whole and not in isolation.This article summarizes the arguments regarding the need of national standards ofUkraine to meet the requirements of international quality standards.It is concluded through the research that the implementation of quality managementsystem should be considered a strategic decision of the organization. The development andimplementation of a quality management system in an organization is influenced by changingneeds, specific goals, the supplied products, the processes used, and the size and structure ofthe organization.The studied state standards made it possible to single out their important role infacilitating the adoption of a process approach in the development, implementation andimprovement of the quality management system in order to increase the customer'ssatisfaction with the fulfillment of his requirements.It is proved that an organization operating in Ukraine must establish, document,implement and maintain a quality management system and constantly improve itsperformance in accordance with the requirements of national standards, which aremandatory.The article demonstrates that the processes described in the ISO standards for thequality management system should cover processes related to management, resource delivery,product release, and measurement.The results of the conducted research can be useful for employees of tourism, hoteland restaurant business, sphere of services in general, scientists, teachers, students of highereducational establishments mastering the specialties «Tourism», «Hotel and restaurantbusiness», etc