Implementation of Quality Management System for a Small Scale Building Construction project Sites.

Abstract

Abstract: The construction industry plays a crucial role in consistently delivering value and quality to its clients. Nevertheless, it faces challenges related to quality, leading to unsatisfactory outcomes, unsafe structures, and budget overruns. To address these issues, it is essential to establish a Quality Management System (QMS). This systematic approach ensures both product and process quality, not only satisfying customers and adhering to regulations but also reducing rework and waste. The successful implementation of a robust QMS involves tasks such as business analysis, initial planning, awareness raising, expert training, document control, deployment, measurement and control, auditing, and continuous improvement. This research focuses on the importance of quality management in small-scale construction projects during the execution phase. It involves data gathered from interviews and questionnaires with builders/contractors, consultants, and customers/building occupants. By examining the quality management practices of these small-scale building contractors and their impact on customer satisfaction, operational efficiency, and cost-effectiveness, this study aims to provide valuable insights into the matter.