To the Editor: Clinicians face an increasing burden of electronic health record (EHR) notifications.1Murphy D.R. Meyer A.N. Russo E. Sittig D.F. Wei L. Singh H. The burden of inbox notifications in commercial electronic health records.JAMA Intern Med. 2016; 176: 559-560https://doi.org/10.1001/jamainternmed.2016.0209Crossref PubMed Scopus (64) Google Scholar Dermatologists may receive 50 EHR messages per day, associated with increasing burnout symptoms.2Bittar P.G. Nicholas M.W. The burden of inbox-messaging systems and its effect on work-life balance in dermatology.J Am Acad Dermatol. 2018; 79: 361-363.e1https://doi.org/10.1016/j.jaad.2017.12.026Abstract Full Text Full Text PDF PubMed Scopus (7) Google Scholar Recently, health care systems have enabled patients to send unsolicited images to their physicians within patient-generated messages (PGMs). Although patient-generated images may reduce the overtreatment of surgical site infections, to our knowledge, no study has evaluated the role of patient-generated images in dermatology.3Kummerow Broman K. Gaskill C.E. Faqih A. et al.Evaluation of wound photography for remote postoperative assessment of surgical site infections.JAMA Surg. 2019; 154: 117-124https://doi.org/10.1001/jamasurg.2018.3861Crossref PubMed Scopus (21) Google Scholar We sought to characterize the burden of patient-generated imaging sent to Duke University Health System (DUHS) and Duke Dermatology between 2017 and 2019. We retrieved EHR logs of PGMs sent to DUHS from August 21, 2017, to August 20, 2018, before attachment functionality (preimage period), and from August 21, 2018, to August 20, 2019, after attachments were enabled (postimage period). We used the chi-square test to compare image message burden, the Wilcoxon rank sum test to compare reply time, and a paired t test for mean burnout scores and considered P < .05 significant, assuming that each message was an independent observation. We distributed a survey on message behavior and burnout in 2017 and in 2021, adapted from the validated Maslach Burnout Inventory.4Maslach C. Jackson S.E. Leiter M.P. Schaufeli W.B. Schwab R.L. Maslach Burnout Inventory Manual. Consulting Psychologists Press, 1986Google Scholar,5Sexton J.B. Adair K.C. Leonard M.W. et al.Providing feedback following Leadership WalkRounds is associated with better patient safety culture, higher employee engagement and lower burnout.BMJ Qual Saf. 2018; 27: 261-270https://doi.org/10.1136/bmjqs-2016-006399Crossref PubMed Scopus (75) Google Scholar In total, 1,056,169 and 1,346,444 PGMs, respectively, were sent in the preimage and postimage periods, including 14,079 and 19,450 messages sent to dermatology. PGMs increased in the postimage period by 5.4 messages per 100 arrived visits in nondermatology departments and 7.8 messages per 100 arrived visits in dermatology departments (Fig 1). The proportion of messages in the postimage period with image attachments was significantly higher in dermatology (n = 2797, 14.4%) than in nondermatology departments (n = 45,444, 3.4%; Fig 2; P < .05). In Duke Dermatology, the message reply times were significantly shorter in the postimage period (median, 13.3 hours; interquartile range, 2.3-28.9 hours) than in the preimage period (median, 16.5 hours; interquartile range, 2.7-43.5 hours; P < .05).Fig 2Proportion of patient-generated messages with picture attachments.View Large Image Figure ViewerDownload Hi-res image Download (PPT) Twenty-seven (77%) clinicians responded to the 2021 survey (Supplemental Material available via Mendeley at https://data.mendeley.com/datasets/t7cbvvdw46/1). Almost all clinicians (93%) agreed that the EHR messages benefit patient communication; however, only 44% of clinicians agreed that attachments benefit patient care. Clinicians also reported that messages with images increased workload (mean, 3.4/4; range, strongly disagree to strongly agree). Compared with an identical burnout survey distributed in 2017, the mean burnout scores for all clinicians were not significantly different; however, for 8 clinicians with responses in 2017 and 2021, the burnout scores (range, 10-50) increased from a mean of 32 to 39 (P < .05). We analyzed more than 2 million PGMs sent to DUHS between 2017 and 2019. PGMs per arrived visit increased in all departments, but Duke Dermatology bore a disproportionate burden of PGMs with attachments, resulting in a high level of uncompensated work. Assuming a reimbursement of $40 per image, the first year post go-live resulted in a revenue loss of $112,000. Given this burden, dermatology departments should be involved in the health care system decision-making around image messaging. Additionally, messages with images may take more clinician time to address, with complicated medical decision-making, and there is little evidence regarding their clinical utility. Taken together, these issues likely contribute to increasing clinician fatigue and burnout. Further research must address the clinical utility of PGMs with image attachments, as well as the effects of the large burden of image messages sent to dermatologists. None disclosed.
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