Work Processes Research Articles

Employees’ work ability during returning to work with common mental disorders: a mixed methods study

Abstract Background A main goal during the return to work (RTW) process after a long-term sickness absence due to common mental disorders (CMDs), is to restore and maintain an employees’ work ability to enable sustained work participation. To date, surprisingly little research has examined the concept of work ability during the RTW process with CMDs. To better understand how to restore employees’ work ability during RTW with CMDs, both quantitative and qualitative research is needed. The goal of this mixed methods study is to expand the understanding of restoring work ability during the RTW process with CMDs. Methods In this mixed methods follow-up study of N = 286 participants, work ability was quantitatively assessed with the Work Ability Score (WAS, range 0-10) at five measurement points (0, 6, 12, 18 and 30 months) during 30 months of follow-up. In a sub-sample, the qualitative work ability experiences of N = 32 participants were jointly analysed with their quantitative work ability ratings at 6 and 12 months. Results In the joint analysis, three groups of qualitative work ability experiences together with their respective quantitative work ability ratings emerged: Employees with (1) poor work ability (WAS 0-3), who did not RTW yet and described great difficulties in coping with everyday life; (2) moderate work ability (WAS 4-6), who mainly did RTW, but still showed a certain level of fragility; and (3) good to very good work ability (WAS 7-10), who mainly returned within 12 months and reported many individual and work accommodations to restore and maintain their work ability. Conclusions The joint evaluation of work ability ratings and experiences allowed a deeper understanding of restoring work ability during the RTW process. This knowledge may help occupational health professionals and other key RTW stakeholders to provide more tailored support during the RTW process and to promote a sustainable RTW for employees with CMDs. Key messages • Restoring and maintaining the work ability of employees with common mental disorders during the return to work process is crucial for their sustained work participation. • Achieving a good to very good work ability helps returning employees with common mental disorders to ‘stay and thrive’ at work again.

Collaboration between general practice and sickness benefits office - A Scoping Review

Abstract Background Effective collaboration among stakeholders is essential in supporting return to work (RTW) processes for individuals on sick leave. Yet sickness benefits office and general practice experience a lack of collaboration. This is echoed by individuals on sick leave. This scoping review aim to map existing literature on collaboration between sickness benefits office and general practice in RTW processes to identify both collaboration activities and underlying conditions influencing the collaboration. Methods A systematic search of peer reviewed literature was conducted across five databases in March 2023. Screening and data extraction were conducted by two independent researchers. Extracted data was mapped and activities and underlying conditions were analyzed following descriptive thematic analysis. Tentative results were discussed with a reference group. Results Among the 7471 papers screened, 21 met the inclusion criteria. Certificates was the most common collaboration activity. Of underlying conditions far more barriers compared to facilitators were identified. Barriers encompassed conflicting opinions, opposing roles, communicating via certificates, and time. Facilitators included personal communication and knowledge. Conclusions The number of included papers reflects a limited emphasis on this domain within research endeavors. The prevalence of barriers outweighing facilitators underscores the challenges inherent in this collaboration. General practice is depicted as advocating for their patients while the sickness benefits office pushes for return to work. Scarcity of time induces several challenges, impacting e.g., availability for personal communication and delays. Key messages • Stereotyping and opposing roles, poor communication and time constraints are major barriers that need to be addressed to enhance future collaboration. • Meetings and mutual knowledge about working conditions including legislations and procedures benefit the collaboration.

7.X.2. Planetary Health: metaphorical visualizations of transdisciplinary working in practice

Abstract Across public health and healthcare practices, we signal low awareness and little urgency for Planetary Health among health professionals as well as lacking or lagging implementation of planned policies. Planetary health requires a ‘just do it’ mentality with a transdisciplinary and reflection-in-action approach. There is a need for a bottom up movement, but HOW to get started and HOW to persevere against all odds? This 25 minute pecha kaucha session is aimed at facilitating transdisciplinary learning for planetary health action. We will start with a brief introduction to the concept of Planetary Health, followed by two short presentations on two metaphorical work processes underlying the startup of a flowering community garden and the preparations for a delicious Italian lasagna. The second half of the session is dedicated to a creative exercise with the audience, generating multiple metaphors in small groups using picture cards, paper drawings. We finalize this session by collaboratively building a visualised sea with transdisciplinary waves of metaphorical innovations that, instead of litter and pollution, make our beaches and shores stronger foundations protective of our planetary life. Key messages • Planetary health requires a ‘just do it’ mentality with a transdisciplinary reflection-in-action approach. • Metaphorical reasoning visualizes social reality and boosts Planetary health mentality, community spirit and transdisciplinary action.

Neither Employment nor Self‐Employment: Avenues Towards Functional Platform‐Mediated Work Systems

ABSTRACTDigital labour platforms are contested because they create work relationships that neither fall into the category of traditional employment nor fulfil the criteria of freelance work due to platforms’ heavy interference in the work process. Although existing research has elucidated different pathways for improving the working conditions of platform workers, we develop an employment relations perspective on platform‐mediated work systems building on David Marsden's theory of employment systems. On the basis of an assessment of the psychological, economic and legal contracts underlying platform‐mediated work, we discuss the limited functionality of these contracts in their ability to control opportunism among platforms, workers and clients. Our analysis contributes to existing debates by providing a theoretically informed framework for analysing the design of platform‐mediated work systems and their consequences for the participating parties. Our insights add nuance to the platform regulation debate by going beyond the question of worker classification towards understanding the organizational and institutional elements of the work system that need to be redesigned and supported by appropriate institutional safeguards. An employment systems perspective also allows for reflection on the economic, societal, sectoral and strategic conditions that could drive such changes.

On Being a Good Worker, a Good Mother, a Good Carer: Women Journalists, Motherhood, and Caregiving

ABSTRACT This paper examines the relationship between journalism, caregiving, and family-building, focusing on women journalists in Portugal. Drawing on a critical thematic analysis of thirty interviews, it explores an analytic framework that includes cultural, structural, and agentic dimensions of career limitations, organised in three overarching themes. The first examines how women journalists experience work constraints stemming from traditional cultural ideals where women are still the main caregivers and work cultures that perpetuate a male perspective on professional routines. The second theme explores the mismatch between work and care responsibilities that arises from prevailing family structures and work processes. The third theme centres on how women journalists respond to constraints by making choices and developing strategies. Journalists’ reflexive deliberations about career decisions, employment conditions, family life and cultural assumptions underpinning parenthood demonstrate the complex interrelationship between cultural and working structures, organisational materiality, and agency. Together, these dimensions replicate patterns that make journalism more inhospitable for women. A central point in this research is that while a systemic gender bias exists beyond the sector, workplace inequalities are particularly consequential for journalism and democracy.

Manajemen Blended Learning Pasca Pandemi Covid-19: Studi Kasus Sekolah di Indonesia

This study aims to find out the main factors that contribute to blended learning management in Indonesia. The research is focused on identifying the management process which includes, planning, organizing, implementing, and evaluating the blended learning management program at SMAN 2 Jember, SMKN 1 Wanayasa Banjarnegara and SMP 1 Prambanan Yogyakarta. This research is qualitative descriptive research with a naturalistic approach. The results show that the four functions of the management process have a very large influence on the results of the blended learning management program. First, the planning of the blended learning program involves all school stakeholders, as well as through the creation of a regular schedule. Second, in terms of organizing blended learning programs, the school goes through the curriculum work process so that teachers fill out a daily journal, to monitor activities. Third, the implementation of the blended learning program based on the learning process in the classroom by providing materials and explanations, as well as information transformation through room meeting to do practice questions at home. Fourth, learning evaluation is carried out through google classroom for attitude knowledge, and practicum for skill aspects, as well as private universities and UAS. Blended learning management policies involving all school stakeholders, filling out daily journals, learning in the classroom and delivering material through room meetings can optimize the learning process in the post-covid-19 pandemic period.

Occupational Stressors and Resources of Peer Workers in Social Psychiatry

Peer Support Workers (PW) were asked about stressors and resources and how stressful or relieving they perceived them to be. Questionnaire-based survey RESULTS: 175 PW were included in the data analysis and identified stressors and resources in their daily work. Psychological security and autonomy are the most frequently mentioned resources, while role clarity is the least frequently mentioned. Autonomy can also be more of a burden than a resource, especially in combination with a lack of role clarity. PW rarely feel stigmatized by their colleagues. However, when they do, they find it very stressful. Relevant stressors were uncertainty about decisions made, problems with the team culture, or perceived inadequate role fulfillment by the team. The lack of clarity about work processes and the roles of all participants is a significant stressor, despite the availability of relevant resources.

Human-AI Collaboration: A Student-Centered Perspective of Generative AI Use in Higher Education

The increasing adoption of generative AI (Gen AI) has made it even more important to investigate how education and learning is transformed. The paper investigates the evolving relationship between humans and AI in performing learning and knowledge-intensive tasks. Based on mixed data collected from business school students, the article explores the evolving relationships between human and AI in knowledge collaboration. The article sets out to address how Gen AI usage affects students’ behavior, their academic work and their attitudes towards AI. It investigates how students use Gen AI in an academic context to support students’ work processes. Our analysis draws on collaborative learning theories and revisits the automation-augmentation paradox in the context of management education. The aim is to address the following research questions: How does collaboration with AI affect student academic work? And how do students in higher education use Gen AI for academic work? We present insights into students’ perception of benefits and drawbacks of using Gen AI, their attitude towards Gen AI, knowledge tasks in which they collaborate or delegate to Gen AI and we discuss the potential risks associated with the use of Gen AI. Students are collaborating with AI using ChatGPT for expanding knowledge on academic themes, summarizing concepts, theories, and generating ideas for research topics and methods. Time saving, enhanced productivity and user-friendliness of the tool were identified as the main benefits associated with Gen AI, whereas the risk of plagiarism, its inaccuracy in responses and the need for prior knowledge were identified as the main drawbacks. While our findings underscore the potential of Gen AI to significantly enhance student learning experiences, they also underscore the importance of exercising caution and awareness of associated risks to automate learning. This study seeks to enrich our comprehension of AI's transformative role in higher education, with a specific focus on the student-centered perspective.

Unusual Composition of the Sarezzano Reliquary Busts

The interdisciplinary study of two reliquary busts from Sarezzano (Piedmont, Italy) is a perfect example of the necessity to provide for material characterisation as a recurring common practice in historical studies and a mandatory step in conservation assessment. Furthermore, the diagnostics of cultural heritage play a crucial role in art historical research, providing relevant information on artefacts’ genesis, production technology, and conservation history. The study of the materials of the reliquary busts was performed by non-invasive (portable X-ray fluorescence spectrometry) and micro-invasive (stereomicroscope, attenuated total reflection Fourier transform infrared spectroscopy and powder X-ray diffraction analysis) methods. According to the results, the busts were found to be made of a tin–lead alloy, a rather unusual material for mediaeval reliquary busts. Moreover, the outcome suggests that the busts were originally silvered, except for the hair and beard which are still gilded. The analysis reveals the use of colophony as an adhesive buffer layer on the busts’ alloy, as well as inside them, to favour the metal working process, since it is found as degraded residue. Finally, even the typology of alloy decay is defined. All this information has enabled us to determine the artistic technique and estimate the value and quality of the material employed. In addition, it has led to the correct choice of materials and methods to be adopted during the restoration, and therefore the usage of more suitable solvents and tools.

Gas dynamic optimization of the work process of a single-stage cooled axial turbine with an inside baffle

The article presents the results of optimization of the work process of a single-stage axial turbine in order to increase its efficiency. During optimization, it was necessary to preserve the construction of the original turbine as much as possible. To solve this problem, a parameterization scheme for turbine blades and path contours was developed, taking into account the design and technological limitations. The turbine nozzle blade had an inside baffle. To control the possibility of placing the baffle, a special program was developed that automatically monitors the spatial position of the sections of the blade of the nozzle set. A post-processing program was developed to control the flow parameters at the turbine outlet in height. The efficiency and the vertical deviation of the angle of the outflow from the turbine from the original one were used as optimization criteria. The limitations were the mass flow rate of the working fluid and the total pressure ratio of the turbine. The problem was solved in several stages with different changing variables. As a result of solving the problem, it was possible to increase the turbine efficiency by 0.9%

Exploring Religious Practice in Crisis: A non-Western tension-centred approach to meaningful work

This study develops a religious practice(s) approach to explore the tensional nature and process of meaningful work. We first problematize existing workplace spirituality approaches to management and organization studies (MOS) generally and meaningful work specifically. Our focus is the individual-organizational and positive-critical divides and overlooked tensions and in-betweenness within these divides. We propose a religious practice(s) approach as an alternative lens to address this in-betweenness, drawing on the theory and practices of Buddhist emptiness to theorize meaningful work as a tensional process unfolding at the intersection between the gaining and losing of meaningfulness. We explore this tensional in-betweenness empirically through 51 in-depth, semi-structured interviews with Buddhist practitioners on their lived experiences of meaningful work during the Covid-19 pandemic. Our findings reveal two realization processes that manifest the tensional in-betweenness of meaningful work during the Covid-19 pandemic, and which entrap and emancipate individuals in their pursuit of meaningful work. Our contribution is threefold. First, we develop a religious practice(s) approach to MOS by addressing the existing divides in workplace spirituality perspectives and the resulting overlooked tensions inherent in experiencing meaningful work. In doing so, we also extend the existing understanding of ‘tension’ in meaningful work, which has predominantly been treated as self-evidential and not yet fully integrated into the theorization of meaningful work. Third, we move away from the over-reliance on Western-centred theories through contextualized theory-building. This, we hope, will develop non-Western theorization in MOS and in turn prompt a more enriched, multidimensional understanding of meaningful work.

Poetic Expression of Gay Lexicon Conveyed through Imagery in Lines of Poems

The focus of this study revolves around gay literature, specifically the poetics related to homosexuality. Gay literature includes literary works authored by individuals who identify as gay, as well as literary works by heterosexual writers that explore or discuss homosexual themes, and literary works that incorporate gay terminology. While there have been recent studies on gay literature and works, there has been a lack of attention given to gayspeak, which can be referred to more formally as a lavender lexicon, being incorporated into texts or selections that are thought to have literary significance. The study seeks to address how gayspeak is depicted in literature. Are there poetic elements present in texts that use gayspeak? The study seeks to determine the potential impact of homosexual poetics or gay speak on the advancement of literature and the teaching of literature, particularly about its literary qualities. The study utilized a limited selection of only two poems due to the scarcity of available poetry incorporating gay language. Every poetry in the collection is accompanied by translations in Filipino and English, which accurately convey the original phrases written in gayspeak. The poems were assessed based on their poetic substance and the extent to which the language used in the poem's lines demonstrates literary qualities, which is the study's primary objective. The analysis of these poems involved the application of established theories and research, such as Shklovsky’s concept of Defamiliarization (2004) and the Imagery and Symbolism concept by Dimalanta and Abad (2003). Gay language in poetry has literary qualities, conveying meaning through imagery. It enhances comprehension of a poet's work and creative process. Studying imagery provides insight into the poet's production and interpretation of the text, whether written in standard or specialized language.

Mired in tasks: how daily workplace multitasking shapes employee service innovation behavior

Purpose Drawing on conservation of resources theory, this paper aims to propose that daily multitasking increases employees’ daily role pressure, ultimately hindering their service innovation behavior. Furthermore, we suggest that trait mindfulness may mitigate this negative impact. Design/methodology/approach To empirically test the study hypotheses, this paper conducted a multilevel diary field study, collecting data from 64 employees over 10 working days to comprehensively validate the theoretical model. Findings The findings indicate that daily multitasking indirectly reduces daily service innovation behavior by increasing employee role pressure. Notably, this indirect effect is more pronounced among employees with lower trait mindfulness, while it is less significant for those with higher trait mindfulness. Practical implications Hotels should manage multitasking, reduce employee stress and promote service innovation by optimizing task allocation and redesigning work processes. Additionally, hotel management should adopt a multifaceted and innovative approach to foster mindfulness traits. Originality/value This study contributes to the literature on multitasking and innovation by examining how and when daily multitasking influences employee service innovation behavior.

The group mind of hybrid teams with humans and intelligent agents in knowledge-intense work

Studies regularly demonstrate how well intelligent agents (IAs) can support humans or are demonstrably superior to them in some areas. Given that some tasks likely remain unsuitable for even the most intelligent machines in the mid-future, work in hybrid teams of humans and IAs—where the capabilities of both are effectively combined—will most likely shape the way we work in the coming decades. In an abductive study, we investigate an early example of hybrid teams, consisting of a conversational intelligent agent (IA) and humans, that aims to improve health behavior or change personality traits. We theorize Transactive Intelligent Memory System (TIMS) as a new vision of collaboration between humans and IAs in hybrid teams, based on our empirical insights and our literature review on transactive memory systems theory. Our empirical evidence shows that IAs can develop a form of individual and external memory, and hybrid teams of humans and IAs can realize joint systems of transactive memory—a competence that current literature only ascribes to humans. We further find that whether individuals view IAs merely as external memory aids or as part of their teams’ transactive memory is moderated by the tasks’ complexity and knowledge intensity, as well as the IA's ability to complete the task. This theorizing helps to better understand the role of IAs in future team-based working processes. Developers of IAs can use TIMS as a tool for requirements formulation to prepare their software agents for collaboration in hybrid teams.

Contribution of Online Referral Systems to Health Services: Systematic Review

The online referral system (eReferral) is designed to improve waiting times and efficiency by standardizing information and online communication in the referral process. Online referral is the automation of the referral process in which appointments and other information regarding the outcome of a consultation are transferred between two or more healthcare providers. This study was designed to identify the implementation of online referrals at various levels of health care. This systematic review was conducted using the Preferred Reporting Items for Systematic Reviews and Meta-analyses (PRISMA) statement. Of the 10 articles included in this review, 6 studies were conducted in the USA, 2 studies in Canada, and one each in the UK, and Saudi Arabia. The studies used a variety of designs, including Quasi-experimental (n=5), longitudinal (n=2), qualitative (n=1), and Research and Development (n=2). This study provides a clear picture of the use of an online referral system, starting from the work process, effectiveness, barriers, and development possibilities for a wider reach. This system is very helpful in easing the workload of specialist doctors and for patients who are referred users get the benefit of shorter waiting times/queues, making it possible to reduce medical costs further.

Phytochemical Constituent and Cumulative or Antagonistic Effects of Crops Plant Organ Combination on Free Radical Scavenging Capacity and Antioxidant Compound Content

Aims: In Burkina Faso, the majority of plant-based recipes are a combination of plant organs from the same or different species. For these recipes’ producers, the aim is to improve efficiency. However, our ethnobotanical surveys have revealed that for some species, efficacy is better when the species is not combined, or when it is combined in small proportions with other species. The aim of this study is to assess the effect of plant organ combination on free radical scavenging activity, phenolic compound content and flavonoid content. Study Design: The work combined harvesting and processing of plant material from September to November 2023, and laboratories analysis from January to March 2024 at Natural Substances Departement of Institut de Recherche en Sciences Appliquées et Technologie, Ouagadougou. Methodology: We prepared two batches of recipes, first combining two species from the same genus, then two species from different genera. The powder of each plant without combination was also used to compare data. Phytochemical screening was first carried out with TLC and LC-MS analysis on each plant extract. We then assessed the phenolic compound content (PCC) using Folin-Ciocalteu method, flavonoid content (FCC) using aluminum chloride test, antioxidant content using TEAC method and free radical scavenging activity using DPPH method, for different batches. Results: Phytochemical constituent in the three species are phenolic compounds, terpenoids and nitrogen derivatives. The results of biological property evaluation suggest that for best efficacy and to obtain a high phenolic compound content, Lippia multiflora leaves should be used separately, or combined in 70% proportions with Lippia alba, then in 50% proportions if the combination is made with Ocimum basilicum. Conclusion: This research has provided relevant results to guide players in the field of traditional medicine and users of herbal remedies.

ТРАЛЬЩИК Т.252 «ОЛЬГА» ЧЕРНОМОРСКОГО ФЛОТА В 1916–1918 гг. (ПО ДАННЫМ РУССКИХ ДОКУМЕНТОВ ИЗ НЕМЕЦКОГО АРХИВА)

The article is devoted to the service of the minesweeper T.252 (T.352) «Olga» on the Black Sea during the First World War, the revolutionary events of 1917 and the beginning of foreign intervention in 1918. The publication is based on the minesweeper’s logbooks. In 1918, these documents were seized by the Germans and are currently stored in the military-history department of the Federal Archive of Germany. The article describes the process of work on the conversion of the mobilized steamship «Olga» into a minesweeper. Thanks to the logbooks, a chronology of the ship’s service, its execution of control trawling, transport operations, guard duty, installation of navigation support signs, etc. was built. The events of the 1917 Revolution in which the ship’s crew participated are described. The course and results of the elections of the command staff of the minesweeper in December 1917 are considered. A gradual decline in combat effectiveness can be observed. The ship’s service in the Russian fleet ends with the fact that in April 1918, «Olga» was captured by the German submarine UC-23.

The effect of high-quality information technology on audit quality

Information Technology (IT) is changing the working environment and working process of clients and auditors. High-quality IT can enhance data accuracy, completeness and security, and automate data collection procedures. These attributes are important to auditors as their work highly relies on the quality of data. Using data from 2005 to 2013, this study provides empirical evidence showing that high-quality IT significantly enhances audit quality and reduces audit efforts. This study contributes to the stream of literature on IT quality and audit efficiency and can help managers understand how IT investments improve their data quality and audit quality.

The Sibling Sexual Behaviour Mapping Tool (SSBMT): Supporting practitioner confidence, planning and competency when responding to sexual behaviours between siblings

ObjectivesThis paper outlines the development and initial pilot of the Sibling Sexual Behaviour Mapping Tool (SSBMT). Building on the findings of the National Project on Sibling Sexual Abuse (King-Hill, McCartan, et al., 2023) and work by Yates and Allardyce (2023), the tool was devised with the aim of supporting frontline child-protection social workers during the initial stages of working with families where sibling sexual behaviours (SSB) may be present. MethodsThis paper explores the rationale for the SSBMT design, and preliminary findings from the first phase of resource evaluation. The evaluation process comprised a small pilot with social workers across seven local authorities in the United Kingdom (UK). The pilot study sought to assess the workability and effectiveness of the SSBMT within social work practice, providing stakeholder insight prior to its launch. The study employed mixed methods to gain feedback on the SSBMT design, accessibility, ease of use and compatibility with current child protection work processes, which included training of 50 practitioners, surveys with 20 professionals and two semi-structured interviews. FindingsThe findings suggest that the SSBMT increased practitioner confidence when working with SSB, and promoted holistic, whole-family approaches in the initial stages of work with children and families affected by SSB.

Assessment of structural and functional profile of dental centers for people with disabilities.

People with disabilities (PWD) often face more significant oral healthcare needs than the general population. This study, conducted in response to the urgent and pressing need for improved dental care for PWD, aims to assess the infrastructural and work process flow of dental centers in Delhi that provide specialized dental care for PWD. A descriptive cross-sectional study was conducted across primary, secondary, and tertiary healthcare centers in Delhi, evaluating their infrastructure adaptations and work processes in delivering oral healthcare to PWD. The findings, which highlight the disparities in adaptations and work processes among different healthcare centers, are crucial for understanding the current state of oral healthcare for PWD in Delhi. The study reveals that while secondary and tertiary healthcare centers exhibit better adaptations for PWD than primary centers, challenges persist with insufficient accessibility and smooth functioning of the work process. This study underscores the need for dentists to be equipped with the competence to address the unique needs of PWD. It also highlights the significant potential for improvement in oral healthcare for PWD, as dentists should become more aware of the importance of designing clinics that are accessible for PWD.