Work Process Management Research Articles

Analysis of interrelationships between critical waste factors in office building retrofit projects using interpretive structural modelling

The number of office building retrofit projects is increasing. These projects are characterized by processes that have a close relationship with waste generation and therefore demand a high level of waste management. In a preliminary study reported separately, we identified seven critical factors of on-site waste generation in office building retrofit projects. Through semi-structured interviews and interpretive structural modelling method, this research further investigates the interrelationships among these critical waste factors, identifies each factor’s level of influence on waste generation and proposes effective solutions for waste minimization. ‘Organizational commitment’ was identified as the fundamental issue for waste generation in the ISM system. Factors related to plan, design and construction processes were found to be located in the middle levels of the ISM model but still had significant impacts on the system as a whole. Based on the interview findings and ISM analysis results, some practical solutions have been proposed for waste minimization in building retrofit projects: (1) reusable and adaptable fit-out design, (2) a system for as-built drawings and building information, (3) integrated planning for retrofitting work process and waste management and (4) waste benchmarking development for retrofit projects. This research will provide a better understanding of waste issues associated with building retrofit projects and facilitate enhanced waste minimization.

Application of Cloud Storage on BIM Life-Cycle Management

Because of its high information intensity, strong consistency and convenient visualization features, building information modelling (BIM) has received widespread attention in the fields of construction and project management. However, due to large amounts of information, high integration, the need for resource sharing between various departments, the long time-span of the BIM application, challenges relating to data interoperability, security and cost all slow down the adoption of BIM. This paper constructs a BIM cloud storage concept system using cloud storage, an advanced computer technology, to solve the problem of mass data processing, information security, and cost problems in the existing application of BIM to full life-cycle management. This system takes full advantage of the cloud storage technique. Achievements are reached in four areas of BIM information management, involving security and licensing management, file management, work process management and collaborative management. The system expands the time and space scales, improves the level of participation, and reduces the cost of BIM. The construction of the BIM cloud storage system is one of the most important directions of the development of BIM, which benefits the promotion and further development of BIM to better serve construction and engineering project management.

Three Jiaohe Coal Mine Safety Information Management System Design Scheme

In order to solve the three JiaoHe coal mine safety production the problems existing in the management and detailed analysis of the safety of this ore information management status, determine the safety information management system design goal, make the system design of the guiding ideology, the advanced nature, adaptability, according to the developmental and reliability of principles in the design, the management system has strong data processing ability can provide the scientific decision of leaders at all levels of the data support, advanced and reliable information means can help enterprise further improve safety management work process optimization and realize the goal of prevention, so as to reduce the number of accidents, ensure the safety of the QuanKuang production.

O processo de trabalho na Estratégia Saúde da Família e suas repercussões no processo saúde-doença

This study analyzes the perceptions that health workers engaged in the Family Heath Strategy (FHS) of the Federal District (FD) have of their own work process and its repercussions on the health-illness process. It is a cross-sectional descriptive survey carried out with a sample of 243 FHS/FD workers: 139 community health agents, 47 nursing assistants, 41 nurses, and 11 doctors. Four previously validated scales were used (Evaluation of Work Context, Human Cost at Work, Pain and Pleasure, Work Inventory and Risk of illness). The results revealed a highly Taylorised type of work process management typified by a sharp work distinction between formulators and performers, highly repetitive work tasks, performance supervision and very weak formal communication between the various hierarchical levels. These factors have seriously impaired the re-regulation of the work process by confronting current objective and subjective realities with pre-existing norms. In conclusion, the Taylorised work processes, the precarious working conditions and the specific difficulties associated with providing care to families and communities in their own territories are highly stressful and debilitating and underscore the need for improved management of the respective work processes.

공동주택 공사의 현금흐름 예측 모델 개발에 관한 연구

Many construction companies are simultaneously carrying out numerous projects in the housing construction industry. It is essential to accurately forecast the cash flow of a project through optimal process management and resource input in order to manage funds rationally and enhance the competitiveness of a company. Current cash flow forecasting methods offer lower accuracy due to a large gap between the revenue and expenditure element. Expenditure elements depends on the real-time changing actual cost for work performed. This research survey was conducted on the actual state of construction management of K company to investigate the problems of cash flow forecasting. To achieve this, the work process and construction management system were integrated to improve the cost management system of K company. To accurately forecast the cash flow of a project, revenue and expenditure elements were displayed in the total cash flow forecast window. This research is expected to assist in the implementation of a system of cash flow forecasting on housing construction by excluding negative elements of revenue and expenditure.

Aligning building information model tools and construction management methods

Few empirical studies exist that can explain how different Building Information Model (BIM) based tool implementation strategies work in practical contexts. To help overcoming this gap, this paper describes the implementation of two BIM based tools, the first, to support the activities at an estimating department of a construction company and the second, to support risk management activities on a large infrastructure project. Using the cases, we illustrate that it is possible to closely align the functionality of existing BIM based tools with specific and well established construction management work processes. In this way, we illustrate that it is possible to implement BIM based tools in construction organizations in a technology pull manner. With these findings, we complement existing implementation theories in construction management that advocate technology push implementations during which existing work processes need to be radically changed to align with the functionality of the BIM based tools

An empirical study of the Hospital Information System effects on the Strategy, Work Process, and Human Resource Management - Focus on the Malcolm Baldrige National Quality Award Model-

An empirical study of the Hospital Information System effects on the Strategy, Work Process, and Human Resource Management - Focus on the Malcolm Baldrige National Quality Award Model-

Integrated planning as a 'one for all' solution in distinctive business environments: a case-based comparison between the North Sea and Bohai Bay

In the offshore oil and gas (O&G) production industry, integrated planning (IP) is under development and implementation in some oilfields for better management of complex work processes. Despite many challenges, major producers are interested in promoting IP as a standard solution across their assets around the world. This paper is based on a case study conducted in close cooperation with one of the major oil producers in the North Sea, with the presumption that IP processes towards regional assets are highly affected by various factors in different business environments. Thus the study compared the IP development and implementation process in two separate business environments: namely, the North Sea and Bohai Bay. It elaborates on the major differences noted in the IP process, and discusses the internal and external influence factors that have clear effects on IP.

Nonprofit management practices and work processes to promote gender diversity

AbstractNonprofit organizations have long provided an important space for women to establish roles in public life. Using establishment‐level data on for‐profit and nonprofit organizations, we show that the proportions of women in full‐time and mission‐critical positions are higher in nonprofits. In contrast, for‐profit businesses have more women in part‐time jobs and in jobs that are peripheral to the organizational purpose. We also demonstrate that the greater proportions of women in full‐time and mission‐critical positions in nonprofits are due to the use of inclusive work processes and transparent human resource management practices. Our findings provide evidence to pursue the aspects of nonprofit organizations that expand opportunities for working women.

Articulação entre as dimensões gerencial e assistencial do processo de trabalho do enfermeiro

Estudo com objetivo de analisar a dimensão gerencial do processo de trabalho do enfermeiro para identificar e compreender as possíveis articulações com a dimensão assistencial. Desenvolvido com abordagem qualitativa baseada no referencial teórico dos estudos do trabalho em saúde e enfermagem. Coleta de dados realizada em um hospital privado no município de São Paulo, através de entrevista semi-estruturada com 10 enfermeiros de unidade de internação, de junho a agosto de 2005, utilizada técnica de análise temática. Os resultados mostram que na dimensão gerencial predominam atividades de gerenciamento de material, equipamentos, custos e elaboração de escalas. A articulação da dimensão gerencial à assistencial pode ser observada na referência à visita do enfermeiro e à Sistematização da Assistência de Enfermagem como ações que permitem intervenções do cuidado e de gerenciamento, no relato de um conjunto de outras ações assistenciais e gerenciais interligadas de forma subentendida ou explicitada e na concepção de gerenciamento do cuidado.

Adesão ao tratamento, acesso e qualidade da assistência em Aids no Brasil

The patient adherence to highly active antiretroviral therapy (HAART) is a crucial matter to AIDS treatment effectiveness and its' impact. This article aims to discuss the association between adherence and quality of health service providing care to people living with AIDS (PLWA), highlighting quality of the services as a central point to adherence and access. It is based on results of our previous studies about the health care to PLWA in Brazil. Our studies point out that the groups of patients who are followed-up in health services providing care for less than 100 patients presented greater estimated risk of non-adherence than services following more than 500 patients. Also, smaller health services showed greater estimated risk to be ranged in the worst quality of services groups. This is related to the low complexity of smaller health care services, such as: lack of minimum human resources and material structures, poor organization on work process, medical-centered care and poor technical management. New studies in adherence and quality of services are needed. Nevertheless, the existent findings have already pointed out the need to review the current distribution of AIDS care services as well as to make the quality of services more homogenous thorough the country. These are high priorities in order to keep acceptable levels of adherence to HAART in Brazil.

ECDIS에 의한 준설선의 작업공정 관리 및 평가

This paper describes on the evaluation and management of work process in suction hopper dredger and grab bucket dredger as an application of a PC-based ECDIS system. The dynamic tracking of dredging bucket and the data logging of grab dredging information were performed by using the grab dredging vessel "Kunwoong G-18". The position and route tracking of the dredger moving toward the ocean dumping site of dredged material was performed by using the hopper dredging vessel "Samyang-7". The evaluation of wok process in the dredging field, for grab dredger, was continuously carried out on January to May, 2006, in Incheon Hang and for hopper dredger, on July to December, 2003, in Busan Hang, Korea. The dredging information, such as dredger's position, heading, dredging depth and route track which was individually time stamped during the dredging operation, was automatically processed in real-time on the ECDIS and displayed simultaneously on the S-57 ENC chart. From these results, we conclude that the ECDIS system can be applied as a tool in order to manage the work process during the dredging operation, and also in order to generate the factual record of the dredging activities that is sufficient for dredging inspector to accurately evaluate the contract performance even in the absence of a full-time onboard inspector.

The bioethics in the management of nursing work process: a reflecion

This article refers to the ethic and bioethics in the nursing practice, having the purpose of providing to the nurses some reflection which will bring closer the knowledge of ethic and bioethics to the management of work process in nursing. To evidence this study, the nursing profession will be described briefly considering concept as work and work process. The work process in nursing, according to some theories, is under the following concepts : Caring, managing and teaching. The prominence of this study originates from the possible contribution for the enrichment of nursing professional practice once this will allow the critical analysis of this professional into the definition of beneficial, just and adequate behavior/positioning for all the involved in the nursing work process.

A CRM System for Diagnosis and Management of the Patients with Diabetes Mellitus

The purpose of the present study is to develop a CRM system for patients with diabetes mellitus. The subjects were outpatients who visited a university hospital from March, 1997 thru February, 2003. the distributions of outpatients, types of disease, revenues, exemption of designated doctor's fee, and no-show rate were obtained for each department by utilizing the OCS database. Quantitative and Qualitative data were collected from the diabetes patients chosen based on the distribution. The goals of applying the CRM are not to provide diabetes patients with general medical services, but to provide individually-tailored medical services by utilizing the information obtained from the departments of moment of truth(MOT) effectively and integrating the management of work process and human resources. For an effective application of the CRM, it needs to be performed to support the strategic objectives and incorporate management strategies that are appropriate for internal and external environments. That modeling for diabetes patients includes campaign activities, customer management process, and the functions of predicting and diagnosing the patients and managing the medical services of MOT departments and referral system.

Integration of RAMS and risk analysis in product design and development work processes

Most industrial customers are looking for products that meet the functional performance needs and have predictable life cycle cost (LCC). Due to design problems and poor product support, these systems are not able to meet the customers' requirements. Major causes of customer dissatisfaction are often traced back to unexpected failures, leading to unexpected costs. However, with proper consideration of reliability, availability, maintainability and supportability (RAMS) in the design, manufacturing, and installation phases, the number of failures can be reduced and their consequences minimized. Based on a case study in a manufacturing company, an approach for integration of RAMS and risk analysis in design, development and manufacturing is presented. The importance of LCC analysis, use of feedback information, and integration of various information sources to facilitate easy RAMS implementation, in combination with risk analysis in the design phase, is discussed. An approach is suggested for integration of RAMS in the Stage Gate model for project and work process management, coordination and control, to reduce risk. A training program, developed and implemented during the study to create awareness and to improve learning and understanding of RAMS' aspects of existing and future products and processes, is also presented.

The Impact of a Performance Management Intervention on Work Processes and Operational Indicators

Organizations are constantly seeking new ways to improve performance. Currently a popular management intervention called performance management seeks to more closely link employee activities to organizational objectives. Often it is difficult to determine whether changes initiated by management in the name of performance improvement actually do contribute to improvements in performance. It is difficult to objectively assess what has changed following an improvement intervention. This paper discusses an actual field study undertaken to improve performance through the design and installation of a performance management intervention. Using quasi-experimentation methods, the study evaluates the impact of an intervention on management work processes and operational performance indicators, while concurrently demonstrating a more systematic method for analyzing management interventions.

KADROVSKI RAZVOJ I MENADŽMENT U TURIZMU

The global market and global communications mark the beginning of a new story, a story that has a significant effect on the tourist economy and its personnel. These developments and other social changes indicate that firms in the tourist industry have to do some rethinking, and sometimes modify their strategy and system of management of resources and work processes. In order to gain insight into the present state and method of managing the processes of developing human resources, we have conducted a survey among fifty personnel managers in hospitality and tourist firms. The intention of this research was to establish what steps are firms in tourism undertaking in the domain of personnel development. Efforts were also made to gather information regarding the current situation of personnel activities in the tourist economy of Croatia. The results and main characteristics of the mentioned gathering of information are presented in this paper. It also endeavors to plan a contemporary system of personnel management and personnel development processes in tourism.

Domination, Self-Determination and Circular Organizing

The emergence of self-organizing forms of control, based on the idea of self-determination, have challenged traditional forms of control based on the concept of domination. As such, self-determination has been put forward as an alternative rather than as a complement to domination. This paper describes and explores the circular forms of organizing that have been emerging in several parts of the world, viewing them as a possible synthesis of two existing archetypical concepts of power-self-determination and domination. In particular, the emergence of circular organizing in the Dutch company Endenburg Elektrotechniek is documented and interpreted. This case illustrates how a circular structure can be superimposed on the administrative hierarchy, with the latter continuing to play a substantial role in controlling and managing work processes. In the absence of a single ultimate authority, organizational control is exercised through feedback rather than power. As a result of this study, circularity of power is shown to be an interesting theoretical and instrumental concept.

Towards Automated Record Keeping, Interfaces for the Capture of Records of Business Processes

In June 1996, the National Archives of Canada issued its Guideline on the Management of Electronic Records in the Electronic Work Environment to all Canadian federal government institutions. Part of the Guideline contained a vision of automated record keeping in which records would be captured automatically based on the incorporation of record keeping rules in the design of automated work processes. As an illustration of this concept, the National Archives developed a demonstration prototype based on a project management work process situated within one of the operational activities of the department. This paper provides an overview of the prototype and an outline of both the lessons learned and the outstanding questions that have emerged concerning the feasibility of building an electronic work environment reflecting automated record keeping.

Managing the Environmental Aspects of a Business: a Framework of Available Tools

The essence of management is the development and use of effective, efficient, work processes to achieve desired, agreed objectives. A key part of any management work process is the making of decisions. The challenge managers have within the work process is to make the right decisions at the right time. It is essential to have adequate data upon which to base the decision. Most managers collect data for decision-making in a more or less structured manner. However, making the right decision also requires the use of experience, judgement and intuition. Anticipating the future effects of any decision is a complex, difficult and imprecise human process. The role of data is to facilitate correct decision-making by minimising the imprecision.