Given the sequence of cognitive and psychological developments between experienced job dissatisfaction and actual quitting suggested by Mobley and strongly supported by empirical studies, this research has attempted an ethnic subgroup analysis of turnover behavior between American hotel employees. To this end, categorizing the subjects into Euro‐American, Hispanic, and others, this study has tried to identify the significant factors that affect the psychological turnover process for each ethnic group. The results derived from the stepwise regression analyses adopted, and the inclusion of dummy variable analyses of ethnicity (Euro‐American vs. non‐Euro‐American and Hispanic vs., non‐Hispanic) have presented different unique sets of determinants for each of the four psychological constructs: job satisfaction, organizational commitment, thinking of quitting, and withdrawal intentions, depending on each ethnic subgroups. This warrants the cross‐cultural hotel management, especially in light of the rapidly increasing multicultural interfaces in hotel business milieu
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