Objective: Odontogenic infections are common but often disregarded due to a lack of awareness and knowledge about oral health. Effective health promotion through educational media can enhance understanding and encourage better oral hygiene practices. This study at Universitas Airlangga Academic Dental Hospital is conducted using visual and audiovisual media to educate patients, aiming to assess the efficacy of these media in increasing knowledge and awareness about odontogenic infections, ultimately promoting dental treatment-seeking behaviour. Material and Methods: One hundred eighty-two participants from the Universitas Airlangga Academic Dental Hospital completed the questionnaires to assess knowledge and awareness score increase using either videos or booklets. Results: The statistical test results using the non-parametric Wilcoxon test indicate that both methods influenced the knowledge and awareness scores. The Mann-Whitney test showed P=0.000, which means that the post-test scores of both methods were significantly different. Regarding N gain analysis, the increase in knowledge and awareness was higher when using booklets, with average scores of 2.5585 and 1.7457, compared to using videos, which resulted in increases of 0.3680 and 0.1683, respectively. Conclusion: Booklets were more effective than videos in increasing knowledge about odontogenic infections and awareness of seeking dental treatment.