Service Sites Research Articles

Evaluation of the Service Quality of the Jaticempaka Village Website, Bekasi City, Using the PIECES Method

Government agencies have widely used advances in information technology in the modern era to improve public services. Websites have become one of the popular media for accessing information. Jati Cempaka Village, Bekasi City, is one of the institutions that has implemented websites to provide, convey, and publish public information in the context of good governance. This research aims to understand, analyze, and improve the quality of local government website services to support transparency, community participation, and more efficient and effective services. Provide recommendations for appropriate improvements or enhancements to improve the service quality of the Jati Cempaka Village website so that it can provide better benefits to the community and users. The research method used is the PIECES method, which can be used to review and evaluate information systems in an organization, company, or institution. This method analyzes several aspects: performance, information, economy, security, efficiency, and service. In addition, the PIECES method helps analyze the quality of website services with a structured approach and can provide concrete guidance for necessary improvements. User satisfaction based on the analysis of website quality using the PIECES method, it can be concluded that the quality of website-based information services provided by Jati Cempaka Village, Bekasi City, as a community media is considered good. The results of this research can also guide the authorities in Jati Cempaka Village to improve the quality of their website services to provide better benefits to the community and users.

COVID-19 Modifications in Public Home- and Community-Based Services for Children with Mental Health Needs.

Eleven states offer 1915(c) Home and Community Based Services (HCBS) Medicaid waivers to organize and fund programs that provide in-home and community support services to address the unique needs of children and youth with complex mental health concerns and their families. However, as the COVID-19 pandemic-imposed restrictions on community movement and school engagement were enacted, these children and youth lost in-person access to needed supports through school-based programs and professional community providers. The well documented mental health impacts of the pandemic on children and youth necessitates understanding how behavioral health programs and policies were adapted to the constraints of pandemic life for this uniquely at-risk population. This study examines and characterizes trends in modifications made to these programs. Appendix K applications amending HCBS waiver programs targeting children with serious emotional disturbances (SED) were collected from the Center for Medicaid & Medicare Services (CMS) website. In total, 33 applications from 10 states were included in the study. Utilizing a policy mapping approach, applications were coded by hand comparing text from elements in the applications across all 10 states. A summary of programchanges reported in applications was created and changes were tracked over the course of the federal public health emergency. States modified programs by adding services for waiver participants, changing the service settings allowed, removing service limit restrictions, and offering electronic/remote service delivery. All states also issued measures to either expand or retain their provider workforce, adding family members as providers, modifying experience requirements, and offering financial incentives via increased payment rates or retainer payments. Modifications to mental health assessment processes ranged from changing the evaluation tools or documentation requirements, extending deadlines, and allowing for remote evaluations. Service plan development processes were adapted by allowing virtual service plan development meetings, allowing participants or representatives to electronically sign plans of care, and permitting verbal consent to begin receiving services. Documenting programmatic adjustments provides a context for further research to understand the experiences of youth, families, and providers in navigating these changes and the relative success or failures of these policies.

An Empirical Study Based on Website Service Quality, Customer Perceived Value and Online Purchase Intention

An Empirical Study Based on Website Service Quality, Customer Perceived Value and Online Purchase Intention

Assessing Interactive Web-Based Systems Using Behavioral Measurement Techniques

Nowadays, e-commerce websites have become part of people’s daily lives; therefore, it has become necessary to seek help in assessing and improving the usability of the services of e-commerce websites. Essentially, usability studies offer significant information about users’ assessment and perceptions of satisfaction, effectiveness, and efficiency of online services. This research investigated the usability of two e-commerce web-sites in Saudi Arabia and compared the effectiveness of different behavioral measurement techniques, such as heuristic evaluation, usability testing, and eye-tracking. In particular, this research selected the Extra and Jarir e-commerce websites in Saudi Arabia based on a combined approach of criteria and ranking. This research followed an experimental approach in which both qualitative and quantitative approaches were employed to collect and analyze the data. Each of the behavioral measurement techniques identified usability issues ranging from cosmetic to catastrophic issues. It is worth mentioning that the heuristic evaluation by experts provided both the majority of the issues and identified the most severe usability issues compared to the number of issues identified by both usability testing and eye-tracking combined. Usability testing provided fewer problems, most of which had already been identified by the experts. Eye-tracking provided critical information regarding the page design and element placements and revealed certain user behavior patterns that indicated certain usability problems. Overall, the research findings appeared useful to user experience (UX) and user interface (UI) designers to consider the provided recommendations to enhance the usability of e-commerce websites.

Design UI/UX e-commerce photography services using the Lean User Experience Model and System Usability Scale (SUS) Assessment

Studio Citarasa Fotography (SCF) is a photographer business that has been operating for 5 years since 2017 with a total of 87 customers. This number of consumers according to interviews with the studio owners is very small because the studio has not stopped promoting both inside and outside the city. The objective of this research is to design the UI/UX e-commerce Photography Services website in the Citarasa Photography studio and implement the Lean UX Model based on simple and responsive design, understanding user wishes and needs, informative, interactive, complete, sustainable, and personalized. Research results based on the test scenario respondents/participants successfully completed all UI/UX tasks for e-commerce photography services without significant restrictions, but in the scenario there is little information provided about the possibility of making changes for iterations to become more responsive in which the screen can be adjusted to an android or tablet screen. In addition, the test results obtained using the System Usability Scale (SUS) were achieved with an average score of 89.25. It can be said that the score is in the best imaginable category with a scale of A. This means that based on usability, the data obtains a judgment that is acceptable or acceptable.

The relationship between hotel star rating and website information quality based on visual presentation.

The hotel industry is essential for tourism. With the rapid expansion of the internet, consumers only search for their desired keywords on the website when they trying to find a hotel to stay, causing the relevant hotel information would appear. To quickly respond to the changing market and consumer habits, each hotel must focus on its website information and information quality. This study proposes a novel methodology that uses rough set theory (RST), principal component analysis, t-Distributed Stochastic Neighbor Embedding (t-SNE), and attribute performance visualization to explore the relationship between hotel star ratings and hotel website information quality. The collected data are based on the star-rated hotels of the Taiwanstay website, and the checklists of hotel website services are used to obtain the relevant attributes data. The results show that there are significant differences in information quality between hotels below two stars and those above four stars. The information quality provided by the higher star hotels was more detailed than that offered by low-star hotels. Based on the attribute performance matrix, the one-star and two-star hotels have advantage attributes in their landscape, reply time, restaurant information, social media, and compensation. Furthermore, the three-five star hotels have advantage attributes in their operational support, compensation, restaurant information, traffic information, and room information. These results could be provided to the stakeholders as a reference.

SISTEM INFORMASI PELAYANAN ADMINISTRASI DESA KARANG DAPO BERBASIS WEB

The rapid use of information technology today has made the government more aware of the benefits of using information technology, especially in the internet sector. The high use of the internet is inseparable from the emergence of various website applications developed by the community, entrepreneurs, including government agencies. The Central Government strongly supports the creation of various kinds of community service websites as an effort to keep the wheels of government running. The development of this community service website is an effort to prevent crowds at public service facilities which currently need to be avoided to prevent the transmission of the Covid-19 outbreak, which recently has not shown a significant decline. In terms of community services in rural areas, the central government also understands and encourages village governments to have village websites that can be used to empower villages and village communities, this is evidenced by the launch of the desa.id domain extension as an official domain extension and is devoted to websites. Village website development is also a government priority program contained in Permendesa Number 11 of 2019 concerning Priority for the Use of Village Funds in 2020 in Appendix I CHAPTER I Letter E concerning Priority List in the Village Development Sector, Point d concerning Procurement, Development, utilization and maintenance of facilities and infrastructure information and communication and item 2 mentions the creation of a village website. This shows that the central government is really serious so that villages can develop website-based services and information. Karang Dapo Village is one of the villages located in Sikap Dalamg District, Empat Lawang Regency, Sumatera Selatan Province. The constraints experienced by the Karang Dapo village government today are the limited access to information that can be seen and accessed by the village community in particular and the surrounding community in general, especially access to information on village activities, village administration, superior village products and village locations. Based on these problems, it encourages the author to create a website and administrative application for the Weskut village. With the existence of a village website and an online village administration application it is hoped that in providing services to the community it can be maximized, and access to information about the village of Karang Dapo can be accessed and seen by anyone and from anywhere while an internet network is still available.

A quality analysis of internet patient information for immediate, sequential, bilateral cataract surgery (ISBCS).

Due to surgical capacity pressures, induced by the COVID-19 pandemic, immediate bilateral simultaneous cataract surgery (ISBCS) has been utilised increasingly throughout the U.K. This surgical method comes with both novel risks and benefits, so the consent process must be modified. Prior randomised trials have demonstrated that appropriate online information may act as an adjunct to the surgical consent process. This study aims to assess the quality of available internet information for ISBCS. Terms searched were 'bilateral cataract surgery patient information', 'double cataract surgery patient information', and 'immediate sequential bilateral cataract surgery patient information'. The Google search engine was used. The DISCERN instrument and JAMA benchmarks were used to assess healthcare information for quality. The Flesch Reading Ease Score (FRE), Flesch Kincaid Grade (FKG) Level and Gunning Fog Score (GFS) were used to assess for readability. HONcode certification was used to assess transparency and quality. Forty-six websites were found. The average DISCERN score was 41.3, meaning a "fair" quality which is below what many patients would anticipate discovering when trying to find information. National Healthcare Service websites had higher DISCERN scores than private healthcare-provided websites (p < 0.01; 95% CI: 1.13-1.88.). Fair patient information for ISBCS has been demonstrated. Specific internet information sources with appropriate information should be further developed, with cited sources, and patients signposted to them if felt appropriate.

What are the precise reasons for the disparity in referrals to fitness to practise between international and UK medical graduates?

To discover the precise reasons for referring a doctor to the Medical Practitioners Tribunal Service, and whether there are any disparities between referrals of international medical graduates and UK graduates. Further to consider whether understanding the precise reasons would provide insight into the nature of referrals. We collected and analysed the data from the Medical Practitioners Tribunal Service website over a period of 12 months. There were 228 cases of which 142 (62%) were international medical graduates and 86 (38%) were UK graduates. More international medical graduates were referred for professional misconduct, poor performance and lack of adequate English language. The common reasons for professional misconduct were providing sub-optimal care, sexual misconduct and dishonest behaviour. More UK graduates were referred following convictions due to offences related to alcohol intake and financial dishonesty. There is paucity of good quality information to identify the exact reasons for the disparity. More international medical graduates were referred to the Medical Practitioners Tribunal Service than UK graduates. There was disparity in the nature of the referrals and we hope our findings will inform employers and the regulatory bodies to understand that comprehensive induction, inclusion, mentoring and adjustments are needed to support international medical graduates to mitigate the risks of failure and help them to meet the required professional standards.

RIAU PROVINCE TOURISM WEBSITE IMPROVEMENT PROGRAM USING E-GOVQUAL AND IMPORTANCE PERFORMANCE ANALYSIS METHODS

The Riau Province Tourism Office implements E-Government by building a website as a media public relations. This website is used to provide information on tourist destinations, facilities and news about Riau Province. Previously this website had never been evaluated so that the community's assessment of the quality of the Riau Province Tourism service site was unknown. For this reason, this study aims to analyze the service quality of the Riau Province Tourism Office website based on the perception or point of view of its users, in this case especially the people of Riau Province using the Electronic Government Quality (E-GovQual) and Importance Performance Analysis (IPA) methods. To assess the service quality of the Riau Province Tourism Office website using 6 dimensions and 28 E-GovQual attributes. The results of this study show that the total value of the performance score is Likert 3 (good) which is 3.30, the value of importance is 3.27, and the gap between performance and importance is 0.002 or &gt; 0. The results of this study indicate that service performance has met the interests user. Thus the overall performance of the Riau Province Tourism Office website service is good and has fulfilled the interests of users. Furthermore, from the results of the IPA analysis, 7 attributes (EU1, TR1, FIE2, EU2, TR3, CS2, CAI3) are obtained with top priority and 5 attributes (EU3, FIE1, RB3, CA12, TR2) that need to be improved.

Building Loyalty through Usability and Satisfaction with RedDoorz Website Services

This study aims to analyze the effect of satisfaction in building loyalty and positive word of mouth on RedDoorz users in Bandar Lampung. The main objective was to examine the effect of loyalty mediation on the effect of Word of Mouth satisfaction. To answer this goal, a quantitative research design was used by distributing questionnaires to 250 RedDoorz users. 200 usable data were analyzed with Structural Equation Modeling Analysis, Based on Covariance. The results showed that loyalty plays a role in mediating the effect of Word of Mouth satisfaction. That is, the higher the satisfaction of users or customers, the more loyalty is created, the more positive word of mouth will grow. This implies that the management must increase consumer loyalty in terms of financial transactions every time they make hotel reservations online because there are still complaints about financial transaction failures.

Empathy through Data? Student Exploration of Elements of Diversity through Projects in an Introductory Statistics Course

A project involving data related to socioeconomic indicators was administered in an introductory statistics course. As part of this project, student groups investigated a data set from the United States Department of Agriculture Food and Nutrition Service website with information on recipients of Supplemental Nutrition Assistance Program (SNAP) benefits. Pre/post data from the Miville-Guzman Universality-Diversity Scale (M-GUDS) short form were collected to measure changes in diversity awareness. The survey administered also included demographic information and open-ended questions. Based on study results (n = 48), there was moderate evidence of a change in the diversity of contact subscale of the M-GUDS short form. Written feedback indicated that students demonstrated empathy for individuals with potentially different lived experiences. The focus of this paper is to describe the study results and provide information on the importance of incorporating elements of diversity into curriculum.

We need to talk about data! Transforming the conversation between researchers and the public

ObjectivesOur Future Data Services (FDS) work has shown that researchers find it difficult to start conversations with the public about their work and the use of data. This session will explore how data services could effectively facilitate conversations between the public and researchers in the future.&#x0D; MethodWe know that the public is much more aware that data about them are collected: sometimes through mistakes made, leading to public engagement as an afterthought.&#x0D; Researchers have told ESRC that they would like to engage with the public; but barriers prevent them from doing so. ESRC would like to run this workshop to find out from researchers what barriers they believe prevent their engagement with the public.&#x0D; We’ll facilitate face to face discussions as a deep dive to understand what these barriers are, and what resources would help researchers to meaningfully connect with the public in the future.&#x0D; ResultsThe input collected from researchers at this workshop will help us draft recommendations about how ESRC/UKRI funded data services can in the future support researchers to engage with the public when designing research proposals that use personal data.&#x0D; These recommendations will likely identify specific funding opportunities that ESRC can target to enable data services to support researchers to engage with the public. For example, resources could be provided through data service website, such as training materials (including crib sheets and videos) and signposting to organisations that can enable them to speak to the public about how they would like to use their data for research.&#x0D; These recommendations will be published in Spring 2024 and funding opportunities could be made available from 2025 onwards.&#x0D; ConclusionESRC has heard researchers say they would like to work with the public when designing and undertaking research with personal data in the future. But routine engagement with the public is a hard ask; unless supported through specific programmes, navigating the public engagement remains niche, yet essential.

REDESIGN UI/UX WEBSITE OPEN LIBRARY TELKOM UNIVERSITY BERDASARKAN TIPE KEPRIBADIAN INFLUENCE DENGAN METODE DESIGN THINKING

This study applies a design thinking methodology approach to redesign the user interface and user experience on the Telkom University Open Library website by considering the type of influence on personality. The influential personality type discussed in this study is the DISC model which describes individuals as friendly, warm, and highly socially skilled. The main goal of this redesign is to provide a comfortable and satisfying experience for Telkom University students, who have influential personality types when interacting with the Open Library website service. The design thinking method is applied through six main steps, which are; empathize, define, imagine, prototype, test and execute. Testing of proposed changes is done using two methods, namely usability testing and user acceptance testing (UAT). Research results show that by taking into account the influencer's personality type and applying Gestalt principles and material design as design guides, the redesign successfully achieved the goal of meeting needs and increasing satisfaction of users with influencer personality types when using Telkom Open University. Library website. Therefore, applying a design thinking approach in redesigning the user interface and user experience on the Telkom University Open Library website, taking into account the influencer's personality type and following the principles of Gestalt and Material Design, successfully achieved the goal of increasing user satisfaction. with an influential personality type. visit website.

Effect of Treasury Single Account (TSA) on Tax Revenue Collected in Nigeria

The study examined the effect of Treasury Single Account (TSA) on tax revenue collected in Nigeria. Company income tax, value added tax, and petroleum profit tax formed the dependent variables of the study. The study adopted an ex-post-facto research design, covering the period between 2011 and 2019. Secondary data were extracted from the Federal Inland Revenue Service website. Paired Sample T-test technique was used for the data analysis. In line with the specific objectives of the study which was to ascertain the effect treasury single account implementation on company income tax, value added tax, and petroleum profit tax revenue collected in Nigeria, it was revealed that TSA has a positive and significant effect on company income tax and value added tax revenue collected in Nigeria. TSA has a negative and insignificant effect on petroleum profit tax in Nigeria. This implies that TSA implementation has increased company income tax and value added tax collected in Nigeria. It is recommended therefore that the continuous use of TSA should be guaranteed by the government. This is because it led to an increase in company income tax collection in Nigeria. Every factor that works against its continued existence should be subdued. They should ensure that tax authorities continue to comply with TSA rules in remittance of value added tax collected to the consolidated revenue fund. They should ensure that Nigerian National Petroleum Corporation (NNPC) and other oil and gas regulating authorities comply fully to the dictates of TSA.

OppHeatmap: Rendering Various Types of Heatmaps for Omics Data.

Heatmaps are preferred visualization modes for biologists to display high-dimensional information from high-throughput omics data. Many software including website services and R packages are available to generate various types of customized heatmaps. Here, we describe oppHeatmap (omics pilot platform of heatmap), a new tool constructed to render different kinds of heatmaps through MATLAB. oppHeatmap is available for plotting ordinary heatmaps, hierarchical clustering, TreeMaps, microplates graph, sample correlation (full heatmap and upper and lower triangle parts), gene correlation (between columns or tables), and polar heatmaps. oppHeatmap can support the modification of borders, fonts, and colors to customize the final plots. oppHeatmap can not only read data from Microsoft Excel to generate specific heatmaps but also make Excel heatmaps by coloring each cell in Excel. The graphs can be stored in SVG (supported vector graph) format and modified by other SVG recognition software. oppHeatmap is designed by MATLAB AppDesigner with GUI (graphical user interface) operation. The program for oppHeatmap was available at https://github.com/HangZhouSheep/oppHeatmap .are diagramed by.

Soft computing based e-commerce website service quality index measurement

It is observed that there is a need for a quality measurement template system that is easy to understand, effective, easily updated according to different requests, contains enough variables, and gives fast results, which can be placed on websites except for general evaluation comments or 5-star rating evaluations after a customer makes a purchase from the online shopping website. For this reason, an inference system based on human reasoning is developed to measure practically the quality index of e-commerce shopping websites according to customer feedback in this study. The proposed system includes four subs and one main fuzzy inference system. 11 parameters affecting the problem are used in subsystems, while five main parameters are used in the main inference system. The main parameters are cargo and delivery performance (CDP), customer support and campaign performance (CSCP), ease of payment and return (EPR), interface quality (IQ), and privacy-security. The subsystems produce detailed outputs for the main parameters other than privacy-security. E-commerce shopping website service quality index is computed in the main system that processes the outputs of the subsystems. In addition, survey data is applied for verifying and supporting the study. Respondents in the survey were asked about the parameter values for their 1st and 2nd preferred shopping websites and it was observed that A3 e-commerce website has high quality index, and A1 e-shopping website has good quality index but should improve its CSCP dimensions. A4 website especially should improve its IQ and EPR dimensions and its quality index is not good compared to others. Finally, a graphical user interface application of the system is formed.

Literature Review: E-Learning Sebagai Sumber dan Media Belajar dalam Kurikulum Merdeka di Sekolah Dasar

Advances in science and technology that continue to dynamically change require changes in various sectors of life. The world of education is involved in making changes. Various innovations continue to be created to keep up with the times. Innovation in the form of using e-learning is expected to keep up with the times that continue to grow. Technology-based learning resources and media are expected to keep up with the times. The innovations created must be balanced with the policies implemented in the field. E-learning that is implemented is expected to improve the quality of education for the better. This research uses the library research method by collecting information from various quality reference sources. Creating quality learning must be balanced with the courage to innovate. Some innovations can be done by utilizing and developing various learning devices to the maximum such as the use of computers/laptops connected to the internet, creating teaching materials using various applications, and providing opportunities for students to access website services from the government.

Chatbot-Based Book Recommender System Using Singular Value Decomposition

In the era of information overload, finding the right book that matches one's preferences and interests has become a challenging task for users as many online book provider service websites such as Amazon, Goodreads, and Gramedia provide books of various types and choices. Recommender systems can be used in addressing such issues, it works by filtering information that provides predictions and suggests the best product or service to the user. Currently, various book recommender systems have been developed, but the systems do not provide interaction between the user and the system. Therefore, we propose a recommender system built with a conversational approach so that it can interact with natural language. Recommender system built using matrix factorization method with Singular Value Decomposition (SVD) algorithm, SVD is proven to have advantages for handling large datasets, extracting features, reducing noise and dimensionality so as to speed up computation. We performed two types of evaluation on the system. First, we tested the prediction accuracy using Root Mean Squared Error (RMSE) and Mean Absolute Error (MAE) metrics. Second, we use questionnaires to measure user satisfaction levels. The evaluation of the system shows that the results of the prediction accuracy obtain an MAE value of 0.6481 and an RMSE value of 0.8287. Then, the accuracy performance of the system found that 83.2% of users get recommendations according to their interests. The user satisfaction with the whole system is 87.9%. The system built can provide a fairly good recommendation performance, and the chatbot can interact well with users based on the evaluation results obtained.

Pembuatan Website Pelayanan Pemerintahan Desa Sukalaba: Meningkatkan Kualitas Pelayanan Dan Keterbukaan Informasi Bagi Masyarakat

The internet has been a highly influential phenomenon in recent times, impacting technological advancements and various fields of knowledge. Internet development also directly affects the growth of websites. Initially, websites were not very popular due to limited services. However, they are now widely used and offer various services, such as news portals, email providers, and social media platforms. The use of computerized systems becomes more convenient when integrated with information systems based on websites, offering a user-friendly interface for data input and accuracy. In the current internet era, websites are essential for both government and private institutions, providing information to the public without constraints of distance and time. The Sukalaba Village Government Office, located in the Gunungsari subdistrict, is a government institution that serves the community. However, it faces challenges in its services, primarily related to the lack of easy access for the public to obtain information. This research aims to systematically and structurally develop the Sukalaba Village Government Service website. The process involves needs analysis, planning, content development, website design, implementation and testing, training, and launching. Through this approach, it is expected that the website will enhance service quality and increase transparency of information for the community. The website is expected to be an effective platform for the public to access essential information about their village and participate in its development. The creation of the Sukalaba Village Government Service website has successfully improved service quality and information availability for the community. The interactive and responsive design ensures easy access to information through various devices. With the website's launch, the community now enjoys fast and convenient access to relevant village-related information, encouraging greater transparency and community participation in the development process. In conclusion, the development of the Sukalaba Village Government Service website has significantly improved service quality and information transparency for the community, benefiting both the village government and its residents.