This paper describes a four-tiered approach to supporting University of Maryland faculty in the development of instructional materials to be delivered via the World Wide Web. This four-tiered approach has been implemented leveraging existing equipment and staff by the design of Web posting, editing, and management tools for faculty and staff use on the campus-wide information server, inforM, and training the trainer instructional modules offered in co-operation with other university departments. Key faculty and staff are identified by self-selection or recruitment. Assessment of skills and needs are conducted. Individualized support packages are designed using part, or all, of the four tiers of support: data entry, scanning, converting and formatting of documents for posting on the Webserver; short course training in the use of the Web and, specifically, of HTML, forms-driven posting and editing tools, and electronic publication and evaluation skills; faculty-focused training and mentoring in instructional technology and pedagogy; and integrated use of cutting-edge teaching theatres with continuous instructional technology staff support. Special needs for Web programming (cgi-bin, Java, etc.) and for Web space for student work have been met with the addition of a second Webserver administered jointly by four units within Academic Information Technology Services (aITs). A program to train and certify student Web Developers is being implemented to provide resources to faculty to further leverage their own time and expertise appropriately. An anticipated fifth and final tier of user support will be the self-support and full ownership of the information that advances contributions to the curriculum and discipline on the part of the College Park faculty.
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Jul 10, 1998
Molly Molloy 
