UVolunteers can be of enormous value to a mental health agency. Not only can they supplement professionals by providing direct services, but they also can perform a number of other valuable functions. They can help mental health professionals learn more about the social milieu of the clients served. They can serve as a liaison between the agency and the commupity, conveying information about the agency and mental health to friends, neighbors, and acquaintqnces. However, a volunteer program has benefits only if it can avoid the snares that have entrapped some programs. They include the hig h cost of training, unreliable volunteers, client resistance to nonprofessional help, and staff’s viewing the volunteers as a threat to their jobs. As difficult as these problems are, they can be overcome if there is not a high turnover of volunteers. A stable volunteer group will recj .ice the cost qf training, provide more reliable, trusted help to cli pts, and demonstrate to the paid staff that they can help them do their work more effectively and do not jeopardize their jobs. The reasons a volunteer continues to serve over the years vary from one voiunteer to the next. Even so, certain factors consistently influence the length of time a volunteer stays with an agency. Four factors are particularly important. Rites of passage. The screening, orientation, and ceremony surrounding an individual’s entrance into the volunteer group are vital. The individual should feel that he is noticed and that his abilities are appreciated. If his introduction into the agency goes #{252}nnoted, he is likely to see his coming and going as without importance. If he is closely scrutinized op his entry into the group, he wil! h tve a feeling of pride and a sense of elitism on becoming a member.
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