Visitor Experience Research Articles

The role of authenticity, involvement and experience quality in heritage destinations

This research explores the impact of authenticity and involvement on destination image, aiming to comprehend visitor satisfaction, experience quality, re-patronage intentions, willingness to pay more, and word-of-mouth. Structural equation modelling was employed for analysis using data from 394 visitors to Side, Turkey. According to research findings, authenticity and involvement positively influence destination image. The findings demonstrate that developing re-patronage intentions, word-of-mouth recommendations, and willingness to pay more can be facilitated through experience quality and satisfaction. Also, it is proved that satisfaction is positively influenced by destination image. Moreover, authenticity and involvement positively influence destination image. According to research results, to increase willingness to pay, it is imperative to offer a high-quality cultural tourism experience, wherein tourists gain knowledge about the heritage destination and enjoy the experience while deeply engaging with the surroundings. Furthermore, public and private organisations should design visitor experiences that consider authenticity and involvement to enhance destination image and increase customer satisfaction.

Keterkaitan Pengalaman dan Kepuasan Terhadap Minat Berkunjung Kembali di Lawang Sewu Semarang

This study aims to determine and analyze the relationship between visitor experience and visitor satisfaction with tourist revisit interest in Lawang Sewu. Data collection techniques through observation, literature study and questionnaire distribution. For data analysis techniques using validity and reliability tests, then hypothesis testing using the spearman rank correlation test. The results of the analysis found that visitor experience has a significant relationship with a relationship that is categorized as strong because it has a correlation corefficient value of 0.589 and has a positive direction of relationship with tourist revisit interest. Then visitor satisfaction has a significant relationship as well with a relationship that is categorized as strong because it has a correlation corefficient value of 0.742 and has a positive direction of relationship with tourist revisit interest in Lawang Sewu.

Movement in museums: Using movement as embodied learning

This article considers the ways that movement can be used as an affective experience for art museum visitors. In so doing, the correlation between art experience and cultural history is explored through the relationship between movement and language. This exploration can be utilized to cultivate important conversations regarding the role of the unwelcome body in the institutionalized museum space that has been difficult to recognize and articulate utilizing traditional Western histories, contexts, and methods of understanding and discussion. Here, the experience of moving with an art object, rather than around or in front of, increases the connection, or relation, between the user and the object despite unfamiliarity with museum spaces or art objects. Rather than asking the participant to interpret the art object verbally in a way that is understandable to others, this article argues that using movement allows the participants to interpret what they are thinking and feeling in a way that is specific to their minds, bodies and cultural contexts. Experimental movement might interrupt the inhibiting quality of many museum experiences by making space for visitors’ thoughts, feelings and experiences above all else.

Role of Chatbots in Cultural Heritage Tourism: An Empirical Study on Ancient Forts and Palaces

Cultural heritage is an essential tool for understanding and promoting a territory. In this regard, it is crucial to experiment with improving cultural heritage by adopting techniques such as artificial intelligence, which is highly used to generate immersive experiences for cultural visitors. Tamil Nadu is one of India’s states known for its ancient monuments, such as temples, forts, palaces and other archaeological sites. These monuments receive a large number of tourists every year. Some heritage destinations are not extensively explored because tourists cannot spot the destination. In this scenario, technology can provide help to explore unexplored destinations. This article traces the expansion of chatbots with advanced technologies in the tourism industry and analyses the scope of developing a chatbot in Tamil Nadu forts and palaces. This article is divided into three stages; the first stage analyses the factors affecting the customer’s user experience of the existing chatbot. The second stage proposes a conceptual model for developing chatbots for tourist destinations. The third stage is developing a new chatbot, ‘TN Forts Buddy’, to explore the unexplored forts and palaces of Tamil Nadu. These adaptive systems and linked services help to promote cultural heritage and make travel easy.

Clinicians’ perspectives on the Telehealth Serious Illness Care Program for older adults with myeloid malignancies.

11078 Background: Serious illness conversations (SICs) may help patients avoid unwanted treatments at end-of-life (EOL). Nonetheless, SICs happen infrequently, often due to lack of time and fear of taking away hope. We previously piloted the telehealth Serious Illness Care Program (SICP), a systematic method to promote SICs, for older adults with acute myeloid leukemia (AML) and myelodysplastic syndromes (MDS). The aim of this analysis was to understand the experience of the telehealth SICP from the clinician perspective. Methods: We piloted the telehealth SICP in a single-arm study of 20 older adults (>=60 years old) with AML/MDS. Eligible clinicians (oncologists and advanced practitioners) cared for >=1 older adult with AML/MDS in the last year. Consented clinicians were scheduled for a 2.5- to 3-hour virtual training session to learn how to use the Serious Illness Conversation Guide (SICG). The SICG is a script to elicit patient values and care preferences. After training, clinicians were scheduled for telehealth SICP visits with eligible patients and available caregivers. At the end of the study, clinicians completed an audio-recorded interview to discuss their experience. Qualitative analysis of the interviews was undertaken using MAXQDA software (VERBI Software GmBH). Quantitative measures included: 1) Clinician confidence in having SICs (before first study visit and end of study) and 2) Clinician acceptability (end of study). Clinician confidence was measured using a 22-item survey (range 1-7, higher score better). Acceptability was measured using a 11-item survey (5-point Likert scale). Results: Mean age of clinicians was 42 years [N=10, Standard Deviation (SD) 12.7]. The majority were White (90%), non-Hispanic (100%), and female (60%). Mean number of patients per clinician was 1.9 (SD 1.4, range 0-4). Three qualitative categories emerged: 1) The telehealth SICP deepened relationships and renewed trust, 2) Each telehealth SICP visit felt unique and personal in a positive way, and 3) Uninterrupted, unrushed time is preferred to optimize the experience of visits. Quantitative data revealed a statistically significant increase in clinician confidence overall, with a mean increase of 0.5 (SD 0.6, p=0.03). The largest increase in confidence was in helping families with reconciliation and saying good-bye [+1.4 (SD 1.5), p=0.04]. The majority of clinicians agreed that the format was simple (6/7, 86%) and easy to use (6/7, 86%). Clinicians felt they gained useful information from asking about the patient’s goals (6/7, 86%) and that the telehealth SICP was effective in understanding their patient’s values about EOL care (7/7, 100.0%). Conclusions: Clinicians felt the telehealth SICP deepened their relationships with patients and increased their confidence in having SICs. The majority of clinicians found it to be a simple and easy way to understand patient values about their care. Clinical trial information: NCT04745676 .

Enhancing museum experience through deep learning and multimedia technology

Amidst the swift progression of artificial intelligence (AI) technology, the museum sector has witnessed a notable inclination towards its adoption. This manuscript endeavours to amplify the interactive milieu of contemporary museum patrons by amalgamating a deep learning algorithm with multimedia technology. The crux of our investigation is the exploration of an adaptive convolutional neural network (CNN) to enrich the interactive engagement of museum visitors. Initially, we leverage the adaptive CNN for the image recognition chore pertaining to museum artifacts and exhibits, thereby facilitating automatic recognition and categorization. Furthermore, to surmount the constraints of conventional pooling algorithms in image feature extraction, we suggest an adaptive pooling algorithm, grounded in the maximum pooling algorithm paradigm. Subsequently, multimedia algorithms are amalgamated into the interactive apparatus, enabling visitors to immerse in exhibits and avail more profound information and experiences. Through juxtaposition with traditional image processing algorithms, the efficacy of our proposed algorithm within a museum ambiance is assessed. Experimental outcomes evince that our algorithm attains superior accuracy and robustness in artifact identification and classification endeavours. In comparison to alternative algorithms, our methodology furnishes more precise and comprehensive displays and interpretations, accurately discerning and categorizing a myriad of exhibit types. This research unveils innovative notions for the digital metamorphosis and advancement of modern museums. Through the incorporation of avant-garde deep learning algorithms and multimedia technologies, the museum visitor experience is elevated, proffering more enthralling and interactive displays. The elucidations of this manuscript hold substantial merit for the continual evolution and innovation within the museum industry.

A new city hospitality experience model

The original city hospitality experience (CHX) model outlined essential components of urban visitor experiences and the dynamics inherent in guest–host relationships. Its primary aim was to comprehend the essence of hospitality in destinations, striving to establish a harmonious equilibrium among diverse engaged stakeholders. A new model appears necessary to respond more effectively to societal developments, the escalating complexity of city hospitality within urban contexts, and the evolving academic discourse on customer experiences. Meta-theoretical research provided a conceptual basis for the new CHX model. Recognizing the multitude of perspectives and stakeholder interests, an initial iteration of the revised model was disseminated among scholars and practitioners, prompting valuable input and recommendations that helped to refine the model. The new CHX model encompasses further elements including relationships between stimuli and responses and evaluative outcomes, while acknowledging contextual and contingency factors. The new model adds to the urban tourism literature and supports practitioners to understand how city hospitality experiences arise and develop. From a societal perspective, the new model enables understanding, measuring and sustaining experiences of stakeholders. It aims to support destinations addressing major challenges, such as having hospitable, open and friendly images of places that offer safe, yet stimulating experiences, in a responsible manner, while recognizing the interests of visitors, residents and businesses. The model helps to explain the impact of developments in digitization, sustainability and overtourism through a multi-stakeholder experience lens. Furthermore, the new CHX model serves as a framework for designing and testing specific interventions that lead to a balanced experience while fostering positive community effects.

Emerging Trends and Future Directions in Artificial Intelligence for Museums: A Comprehensive Bibliometric Analysis Based on Scopus (1983-2024)

Abstract Artificial Intelligence is changing the future of museums, opening the door to unprecedented innovations that are revolutionising the way collections are managed and experiences are designed. This bibliometric analysis, covering four decades of research (1983-2024) from the Scopus database, explores how Artificial Intelligence is transforming museum activities — from creating personalised visitor experiences to preserving cultural treasures through advanced digitisation processes. The study shows that the number of publications on Artificial Intelligence has increased dramatically in recent years, reflecting the growing momentum in the field. The integration of AI in museums demands careful reflection on its implications for human rights, cultural values, and social responsibility. As AI adoption accelerates, addressing ethical concerns—such as potential biases, transparency, and accountability—has become increasingly vital. Institutions are encouraged to develop robust ethical frameworks that mitigate these risks, ensuring AI does not reinforce inequalities or distort cultural representation. By embracing AI responsibly, museums can not only enhance visitor engagement and streamline operations but also uphold their commitment to inclusivity, safeguarding their role as stewards of knowledge, culture, and education.

The Motion-Activated Picture Capture, Animal Detection, and Alert System

Abstract: The Motion-Activated Picture Capture, Animal Detection, and Alert System is an advanced wildlife monitoring project employing motion sensors and high- resolution cameras. When motion is detected, the system captures images and utilizes sophisticated algorithms for accurate animal detection and classification. Trained on diverse datasets, the machine learning algorithms continuously improve detection accuracy, adapting to various environmental conditions. The system includes a realtime alert mechanism, notifying authorities or conservationists when rare or endangered species are identified, enabling swift response to potential threats or conservation opportunities. Beyond conservation, the project has applications in research, education, and ecotourism, offering valuable data for biodiversity studies, educational engagement, and immersive wildlife experiences for visitors. This comprehensive solution leverages cutting-edge technologies to contribute significantly to wildlife protectionand ecosystem preservation.

Tourism Destination Development Planning at Studio Alam TVRI Depok

The research entitled " Tourism Destination Development Planning at Studio Alam TVRI Depok" aims to identify planning strategies applied at Studio Alam TVRI Depok, find out the development of Studio Alam TVRI Depok destinations, and provide insight into the importance of development planning in tourist destinations. This tourist destination is interesting to study considering its considerable tourism potential but has not been done optimally. This type of research is qualitative, with descriptive qualitative analysis methods. Data collection was carried out by field observation, interviews with several resource persons, and literature studies. The results showed that the implementation of planning and development strategies has not been optimal, the success of the development of this destination depends heavily on the integration of systematic and sustainable measures. A focus on technological innovation, sustainable management, and the development of engaging content are key to enhancing the visitor experience and achieving Studio Alam TVRI Depok's strategic goal of becoming a unique and engaging media destination.

Didimera tourism village development strategy in Timor Leste

A tourism village is a rural area that has developed its natural, cultural or historical tourism potential to attract tourists. This research aims to understand community perceptions regarding the development of Didimera Tourism, Vessoru village, Uatolari sub-district, Viqueque District, Timor Leste, designing beach-based religious tourism designs, inventorying tourist facilities, involving stakeholders, and formulating tourism village development strategies. The data collection techniques used in this research are: documentation, observation, in-depth interviews, and Focus Group Discussion (FGD). Data analysis was carried out using the SWOT analysis method, which includes identifying strengths, weaknesses, opportunities and threats in the development of the Didimera Tourism Village. The research results show that the development of the Didimera Religious Tourism Village in Vessoru Village, Uatolari District, Viqueque District has great potential to improve the local economy, preserve culture and the environment, and provide a memorable tourism experience for visitors. Didimera tourism village development strategy based on local communities that is holistic and sustainable.

Tourism in European Cities: The Visitor Experience of Architecture, Urban Spaces and City Attractions

Tourism in European Cities: The Visitor Experience of Architecture, Urban Spaces and City Attractions

Utilisation of A Star Algorithm in Determining Tourism Routes in Palangka Raya City

The Utilization of the A* Algorithm in Determining Tour Routes in Palangka Raya City is a study aimed at providing a solution for determining optimal tourist routes for visitors in Palangka Raya City. By employing the A* algorithm, this research offers an efficient tool to find the shortest route between selected tourist destinations, considering both distance and travel cost. The method involves initializing a graph that represents the relationships between tourist destinations, followed by the implementation of the A* algorithm for finding the best route. The research findings demonstrate that this algorithm can provide optimal routes with accurate estimations of distance and cost. A brief discussion on the research results highlights the strengths and limitations of this algorithm in the context of tourism applications. In conclusion, this research makes a significant contribution to facilitating visitors in planning their tourist trips in Palangka Raya City, with the potential positive impact on the tourism industry and visitor experiences.

Whose culture is it anyway? Perceptions of accessibility in museums by professionals working with people with intellectual disabilities in Greece

ABSTRACT This research examines perceptions of accessibility in museums by professionals who work with people with intellectual disabilities and live in housing/rehabilitation settings in Greece and highlights factors and conditions that hinder people with intellectual disabilities from experiencing culture when visiting museums. Out of the 46 officially registered social organisations by the Hellenic Ministry of Health and the Hellenic Ministry of Employment and Social Affairs, 35 participated in the study, a percentage that allows monitoring the situation on a national level. The results showcase deficiencies in the provision of accessibility to cultural heritage with regards to information content, exhibitions and visitor experience, and participation and co-creation opportunities for this particular audience. This paper also makes policy proposals targeted at museums, aiming at enhancing accessibility to culture for people with intellectual disabilities and comes to fill a gap in the respective literature.

Beyond thanatopsis: the sublime experience of visitors at natural disaster sites

ABSTRACT Understanding positive emotions associated with dark tourism experiences is critical in highlighting their social significance. The sublime experience provides a new perspective for exploring the association. This research aimed to uncover the characteristics and generation of sublime experiences at natural disaster sites based on two classic Chinese earthquake memorials. Using thematic analysis of messages in guest books and travel-based social networks, a model was developed of the sublime experiences of dark tourism at natural disaster sites. The model suggests that the visitor experience at natural disaster sites can be seen as a sublime experience. Safe experiences, diverse experience objects, and meaningful experiences foster positive emotions of dark tourism experiences. This research provides new findings on sublime experiences and has theoretical contributions for interpreting positive emotions in dark tourism encounters.

Внутренний туризм глазами россиян: факторы привлекательности, барьеры, социальные риски

The article analyzes the state of domestic tourism in Russia, its attractiveness, problems and social risks. There is a growing popularity of domestic tourism in Russia, as many residents of the country seek to explore it, enjoy its nature and culture. However, domestic tourism faces several challenges, including high costs, limited availability of information, and low service standards. Social risks are also present, such as security issues and lack of trust in local products and services. The Government seeks to minimize social risks and develop the industry through strategic initiatives aimed at improving infrastructure and accessibility of tourism products. Addressing existing problems and reducing social risks are necessary for further development. The aim of the article is to analyze the factors of attractiveness and social risks of domestic tourism for Russians based on existing data. Nevertheless, the government’s commitment to mitigating these risks and fostering growth in the industry through infrastructure improvements and strategic initiatives is commendable. Moving forward, addressing existing challenges and reducing social risks will be imperative for unlocking the full potential of domestic tourism in Russia. By leveraging its diverse offerings and implementing targeted interventions, the country can establish itself as a vibrant and sustainable domestic tourism destination, enriching the experiences of both residents and visitors alike.

Doing History at the Edge of the Map: The “Digital Thrace” Research Project

Abstract “Digital Thrace: Mapping the History and Culture to Enhance the Tourist Economy” is a three-year (2021–2023) research project conducted by the Democritus University of Thrace. “Thrace,” a geographical rather than a regional or political designation, is divided into three nation-states (Greece, Bulgaria, and Turkey). Despite historical nationalist conflicts and ethnic stereotypes, Thrace maintains its multicultural character. This article shows that the Digital Thrace Project not only generates research but also transforms it into knowledge and cultural experiences for visitors. It bridges the gap between academic historiography and cultural studies on one side and the public space on the other. This multidisciplinary and interdisciplinary project employs cutting-edge technologies to provide two main components to its users: a digital platform primarily aimed at researchers and educators, and a digital tour application for the general public. Special attention is devoted to the project’s pedagogical section. Based on the principles and methodologies of intercultural and democratic education, over 30 educational projects have been designed for primary and secondary school classes. These projects aim to engage students in exploring not only the history and culture of their own communities but also those of the others.

INTEGRATION OF GREEN OPEN SPACES IN TOURISM ACCOMMODATION GLAMPING RICHLAND BATURITI BALI

Glamping tourism is currently experiencing rapid growth. This is because this type of tourism offers a unique natural tourism experience with modern and comfortable facilities. This research focuses on green open spaces at Richland Glamping Baturiti Bali. Richland Glamping Baturiti is a glamping accommodation that provides green open space in an area with beautiful natural beauty. This allows the development of optimal green open spaces harmoniously with the surrounding environment. Hopefully, this research can contribute to realizing glamping tourism, which provides a unique and exciting tourist experience, preserves nature and supports sustainable development. This research uses qualitative methods with the object of the Richland glamping case study in Bali, which has green open spaces. Primary data was collected through observation and documentation, while secondary data was obtained from the library. All information and data are analyzed using relevant theories and then explained descriptively. Glamping offers luxury accommodations in nature with a commitment to cleanliness and personal service. The green open space is designed with ecological principles to improve the quality of life, groundwater, and ecosystem balance. Through these environmental design principles, an analysis was carried out on the case objects of green open space at Glamping Richland Bali. The Richland Glamping Baturiti Bali case study shows how this principle can be applied by choosing the right plants and location, creating a harmonious and environmentally friendly experience for visitors.

Children's Ages, Reasons, and Experiences for First Dental Visit and Barriers of a Late Visit: A Cross-Sectional Community-Based Study in Saudi Arabia.

This study aimed to determine the age and reason of pediatric patients at the first visit and the barriers to a late visit. A study was conducted among guardians of children attending the Outpatient Pediatric Dentistry Department. Children who visit the dentist for the first time were included in the study. A self-administered questionnaire was used and the behavior of children was evaluated by using Frankl's scale. Descriptive statistics was used to explore the general data. A total of 211 children had their first dental visit. The majority (n = 112, 53.1%) visited the dentist for the first time at the age of three to six years. Reasons for the first dental visit for most children were dental caries (n = 118, 32.8%) followed by dental pain (n = 114, 31.7%). More than half of the parents (n = 160, 75.8%) reported that the overall experience of the first visit was very good. The highest reported barriers to a late dental visit were that the child's not complaining of dental problems (n = 60, 20.5%) and dental fear and anxiety (n = 58, 19.8%). Most of the children in this study visited the dentist for the first time beyond the internationally recommended age and the reason behind this visit is to relieve a specific chief complaint. Moreover, the barriers contributing to the postponement of a child's first dental visit vary in this study. The childnot complaining of any dental problems and dental fear and anxiety were the highest reportedbarriers.

The Role of Edible Flowers in Enhancing Customer Experience in Luxury Hotels

Enhancing the dining experience for patrons, the use of edible flowers into culinary offerings has emerged as a unique trend in upscale hotels. The purpose of this study is to determine how edible flowers affect both the entire eating experience and client pleasure. The study investigates the aesthetic, tactile, and affective impacts of adding edible flowers to food and drink using a mixed-methods approach that includes surveys and interviews with hotel visitors and employees. According to research, edible flowers greatly increase the visual attractiveness and distinctiveness of dishes, which increases customer happiness and creates enduring eating experiences. The study also emphasizes how crucial employee education is to educating visitors about the advantages of edible flowers. Finding premium edible flowers has a significant upfront cost, but the benefits to the visitor experience and the possibility of more repeat business make it worthwhile. Additionally, good social media marketing and brand distinctiveness are aided by the visual appeal of food enhanced with flowers. In summary, the usage of edible flowers in upscale hotels improves the dining experience, encourages repeat business, and bolsters the reputation of the establishment. Subsequent investigations ought to delve into the enduring financial advantages and ecological consequences of this approach inside the hospitality sector. Keywords: Hotel, Flower food, Customer experience.