Variance In Satisfaction Research Articles

How Competence, Motivation, and Job Satisfaction Drive Employee Performance

This study aims to determine how competence, motivation, and job satisfaction affect employee performance at PT Bank Mega, Tbk Makassar Area. The data collection technique was carried out through distributing questionnaires, with the number of samples determined as many as 132 respondents. The data analysis method used is multiple linear regression analysis. The findings of this study indicate that the competency variable has a positive and significant influence on employee performance at PT Bank Mega, Tbk Makassar Area. Work motivation variable has a positive and significant influence on employee performance. Job satisfaction variable also has a positive and significant influence on employee performance at PT. Bank Mega, Tbk Makassar Area.

The Influence Of Promotion, Price And Product On Customer Satisfaction Alfamart Letnan Jahidin Manna South Bengkulu

This study aims to analyze the effect of promotions, prices, and products on customer satisfaction. This research was conducted on Alfamart customer Letnan Jahidin, South Bengkulu. The analytical method used in this study is quantitative method. In this study, the scale making technique used Likert scale technique. The data processing method used by researchers is multiple regression analysis. The sample used in this study was 150 respondents. Sampling method using accidental sampling method. The data obtained is primary data which is the result of respondents' answers to the questionnaires distributed. The results showed that the promotion variable partially had a significant effect on customer satisfaction, the price variable partially had a significant effect on customer satisfaction, the product variable partially had a significant effect on customer satisfaction, and three independent variables namely promotion, price, and product significantly contributed to the customer satisfaction variable. The adjusted R square results found that the effect of promotion, price, and location on customer satisfaction could be explained by 71,2%, while the remaining 28,8% was explained by other variables that were not included in this research model. From the calculation, the Fcalculate value is 120,473, because the Fcalculate value (120,473) > the Ftable value (2.67), it can be concluded that three independent variables, namely promotion, price, and product, significantly contribute greatly to the variable of customer satisfaction.

Cognitive Control/Flexibility, Social Isolation, and Intrinsic Job Satisfaction of Intensive Care Unit Nurses.

Although cognitive control and flexibility have been examined in the past, this study examines their relationship in a stressful working environment, focusing on intrinsic job satisfaction using cognitive behavioral theory as a framework. This study examined cognitive factors (cognitive control and cognitive flexibility) and emotional state (intrinsic job satisfaction) while assessing the mediating role of social isolation, an external work environment variable. The study focused on intrinsic job satisfaction with extrinsic job satisfaction as a covariate. A cross-sectional questionnaire method was used. Two hundred and ten nurses from twelve intensive care units participated. Model one examined cognitive control while model two examined cognitive flexibility, accounting for 32% and 38% of the variance in intrinsic job satisfaction, respectively. Model one accounted for 13% of the variance in social isolation through cognitive control and extrinsic job satisfaction while model two accounted for approximately 14.91% of the variance in social isolation through cognitive flexibility and extrinsic job satisfaction. Combining the two models accounted for 17% of the variance in social isolation and 37.4% of the variation in intrinsic job satisfaction. The results emphasize the importance of training nurses in cognitive control and flexibility to increase intrinsic job satisfaction.

The Effects of Organizational Culture and Transformational Leadership on Worker Performance at the Lebak Regency Ministry of Religious Affairs Office with Job Satisfaction as an Intervening Variable

This study uses job satisfaction as an intervening variable to examine how corporate culture and “transformational” leadership affect employee performance. The Civil Servant of the Lebak Regency’s Ministry of Religious Affairs is the subject of this study. The survey was completed by 105 people in total. A sample of 140 government officials working at the Office of the Ministry of Religious Affairs of Lebak Regency and KUA of Lebak Regency was selected using the Slovin formula. Purposive sampling is the method of sampling that is employed. The partial least squares method, or SmartPLS, was used to analyze the data using path analysis. The study’s findings demonstrate that employment satisfaction has a positive and significant relationship with transformational leadership, organizational power has a positive and significant relationship with job satisfaction, and employee performance has a positive and significant relationship with organizational culture. In the meantime, organizational culture through work happiness has a favorable and significant impact on employee performance, as does transformational leadership through job satisfaction. Additionally, job happiness and corporate culture through transformational leadership have a stronger impact on worker performance than employee performance is directly impacted by company culture and transformational leadership without having to. Meanwhile, transformational leadership has a favorable and significant effect on employee performance through work satisfaction, and organizational culture has a positive and significant effect on employee performance through job satisfaction. Furthermore, the influence of transformational leadership and organizational culture on employee performance through job satisfaction is greater than the influence of transformational leadership and organizational culture directly on employee performance without going through the variable of job satisfaction.

Brand perception and its relationships to satisfaction with a virtual sporting event

PurposeThe purpose of this study is to use structural equation modeling to examine the interaction between the variables of corporate image, credibility, trust and satisfaction in the context of a virtual sporting event. The aim is to determine whether these variables have significant relationships with each other and which of them has the greatest influence on the prediction of participants' satisfaction.Design/methodology/approachA structured questionnaire was used, based on previously validated scales. The survey was administered using the LimeSurvey platform. The sample consisted of a total of 588 participants of the Medellín virtual marathon.FindingsThe results of the study reveal significant findings regarding the relationships between the variables of corporate image, credibility, trust, and satisfaction in virtual sporting events. In particular, it is highlighted that trust emerges as the most influential factor in participants' satisfaction, which offers an insightful understanding of the importance of this variable in the user experience in virtual sporting events.Research limitations/implicationsThis study emphasizes the importance of brand analysis in the sports environment, stressing that the actions undertaken by managers should highlight both the corporate image and the connections with users, given their fundamental role in customer satisfaction. Likewise, the study of these variables within the sports context provides new knowledge and fills existing gaps within the academy. Limitations include the sample and the lack of consideration of all brand variables.Practical implicationsThe need to cultivate a strong and well-managed image to build trust with participants is emphasized for organizers of virtual sporting events. It is crucial to work on establishing long-term credibility, especially in the relatively new context of virtual racing. Maintaining, and building the virtual career offering is essential to strengthening relationships, demonstrating a robust corporate image. In addition, since trust and credibility have a significant impact on participant satisfaction in this type of event, managers must communicate the assurance that virtual careers offer an experience free of uncertainty and risk, which is particularly attractive to a new customer base interested in this format.Originality/valueThis article presents an original contribution by investigating the relationships between corporate image, credibility, trust, and satisfaction in the context of virtual sporting events. It employs a structural equation model to assess the significance and predictive capacity of these variables. Notably, the study identifies trust as the most influential factor in predicting participant satisfaction. These findings offer valuable insights into the relative importance of brand variables in shaping user satisfaction within the virtual sporting event domain. By shedding light on these dynamics, the research aids event managers in making informed resource allocation decisions, contributing to a nuanced understanding of brand impact in this context.

Pengaruh Kepuasan Kerja, Motivasi Kerja, Disiplin Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai

This study aims to analyze the influence of job satisfaction, work motivation, work discipline, and work environment on the performance of employees at the Office of Class II Port Authority and Harbormaster Jayapura, both simultaneously and partially. The study also seeks to identify the variable that has the most dominant influence on employee performance. The sample in this study consisted of 66 employees, and the data analysis technique used was multiple regression, processed using SPSS version 23. The results indicate that the variables of job satisfaction, work motivation, work discipline, and work environment simultaneously have a positive and significant effect on employee performance. Partially, the variables of job satisfaction, work motivation, work discipline, and work environment also have a positive and significant effect on employee performance. Among these variables, job satisfaction is identified as the most dominant variable contributing to employee performance.

Analysis of the Influence of Information Quality, Information Quantity, Information Credibility and Satisfaction mediated by Information Usefulness and Information Adoption and its effect on Purchase Intention on TikTok social media on fashion products in Jakarta

The development of technology affects people's life patterns in the digital and modern direction which has an impact on the development of the internet. The number of internet users in Indonesia continues to increase from year to year, which affects the development of the number of social media users in Indonesia. Traditional WOM promotions have been replaced by promotions through eWOM through social media. TikTok has become one of the trending social media platforms with fashion product content in its application as a promotional medium. This study aims to find out how the influence of eWOM consisting of information quality, information quantity, information credibility, information usefulness, information adoption, and satisfaction variables on TikTok social media on the purchase intention of consumers of fashion products in Jakarta. This research was conducted using a quantitative method. The number of samples in this study was 178 respondents. The sampling technique in this study is nonprobability with the judgemental sampling method. The data collection technique used a questionnaire with a likert scale of 1-5. Data analysis using the Structural Equation Model (SEM) method using the SmartPLS 4.0 data processing application.

Pengaruh Kualitas Produk dan Harga Terhadap Kepuasan Konsumen Pada Produk Vacuum Cleaner PT Hyla Abadi di Jakarta

Researchers took the object of research at PT Hyla Abadi, due to a decrease in customer satisfaction which was thought to be due to the influence of product quality and price. Research used is a quantitative approach. The type of research used in this research is descriptive quantitative. In accordance with the research objectivesThe population and samples used were 80 company customers and the sampling used was saturated sampling. used for validity and reliability tests were 30 customers at the same company. Based on the results of the T test, the Sig value of the effect of product quality on customer satisfaction is 0.074 <0.05. It can be concluded that there is no effect of product quality on customer satisfaction. Based on the results of the T test, the Sig value of the effect of price on customer satisfaction is 0.000 <0.05, it can be concluded that there is an effect of price on customer satisfaction. Based on the results of the F test, the significance value of the simultaneous effect of product quality and price variables on customer satisfaction is 0.000 <0.05, so the simultaneous test is accepted, which means that there is a simultaneous effect of product quality and price on customer satisfaction. So it can be concluded partially that the product quality variable has no significant effect on the customer satisfaction variable, but the price variable has a significant effect on customer satisfaction.

Development of a psychological model of customer complaint management based on comprehensive quality management: the mediating role of job satisfaction

Introduction: The need to have customer complaint handling systems in universities can be a step towards improving and developing the establishment of comprehensive quality management in the products and services of universities, and this will make job satisfaction among university employees better and more. Aim: The purpose of this research was to develop a psychological model of customer complaint management on the quality management of job satisfaction evaluation. Method: The current research is applied and in terms of the descriptive implementation method - a correlation survey, the statistical population of the present researcher was all the employees of the sports departments of Islamic Azad Universities in the northwest of the country (320 people) in 1401, 180 people were randomly selected as a sample. and participated in the present research. The measurement tool in this research is the complaint management questionnaire. Statistical software and SPSS version-23 were used to download and design the model. Results: The findings of the research showed that comprehensive quality management directly affects the management of customer complaints, but the effect of comprehensive quality management through the mediating variable of job satisfaction was not effective on the management of customer complaints. Also, the results indicated the effect of comprehensive quality management on job satisfaction. Conclusion: Based on the results of this attention to the factors affecting the job satisfaction of employees, such as improving the organizational climate, improving the payment system, motivational and participation-oriented leadership style, and physical conditions can also affect the way employees respond to customers. In fact, comprehensive quality management by focusing on empowering employees, improving the accountability system, speed in dealing with customers' demands, respect for the prevailing values ​​in the society and the organization, as well as having the necessary flexibility in front of customers and their demands can make the organization in Better management of customer complaints and their satisfaction is helpful.

Correlations of factors associated with job values, job stress and job satisfaction among hospital nursing assistants.

To investigate the correlation between job values, job stress, and job satisfaction among nursing assistants in a hospital setting. A cross-sectional study. Data were collected from nursing assistants working in a regional hospital and a medical center in Northern Taiwan. A self-rated structured questionnaire was used to collect data on participants' demographic characteristics, job values, job stress, and job satisfaction. Descriptive statistics, t test, one-way analysis of variance, Pearson's correlation coefficient, and stepwise regression were used for data analysis. A total of 135 questionnaires were distributed; of them, 132 were returned, resulting in a response rate of 97.8%. The average age of the participants was 57.08 ± 5.86 years, with the majority being female, high school educated, and married. Most participants (70%) had >5 years of experience in working as nursing assistants. The average job satisfaction score of was 63.63, indicating a moderate level of job satisfaction. Job satisfaction exhibited a significantly positive correlation with job values but a significantly negative correlation with job stress. Job value was negatively correlated with job stress. Stepwise regression revealed that job values significantly explained the variance in job satisfaction among hospital nursing assistants. Nursing assistants are integral to clinical practice. To enhance their job satisfaction and professional development, health-care institutions and policymakers should implement strategies such as providing continual training, offering recognition and rewards to enhance sense of accomplishment. This study involves no patient or public contribution.

Determinasi Brand Image, Kualitas Layanan dan Digital Banking Terhadap Loyalitas Nasabah Dimediasi Kepuasan Nasabah BSI KCP Malang Soetta

The purpose of this research is to determine the influence of Brand Image, Service Quality, and Digital Banking variables on Customer Loyalty through Customer Satisfaction at BSI KCP Malang Soetta. This research uses a quantitative approach. The technique used is non-probability sampling which was taken using a purposive sampling technique. The population in this research is Bank Syariah Indonesia customers. The number of samples in this research was 200 customers. Hypothesis testing in this research uses the Smart PLS 3 test tool. The data used is the result of a questionnaire that has been distributed to BSI KCP Malang Soetta customers. The results of this research show that the brand image variable does not affect customer loyalty. The service quality variable influences customer loyalty. The digital banking variable affects customer loyalty. The customer satisfaction variable influences the customer loyalty variable. The customer satisfaction variable is not able to mediate brand image with customer loyalty. The customer satisfaction variable can mediate the service quality variable with the customer loyalty variable. The customer satisfaction variable can mediate the digital banking variable with the customer loyalty variable.

Hubungan Komunikasi, Motivasi Kerja Dan Etos Kerja Guru dengan Kinerja Guru Sekolah Dasar Negeri di kecamatan Tambang Ulang Kabupaten Tanah Laut

This research aims to analyze the relationship between Communication, work motivation, and work ethic on the performance of state elementary school teachers in Tambang Lagi District, Tanah Laut Regency. This research is correlational research with descriptive-quantitative methods. The research population consisted of 138 public elementary school teachers in Tambang Re District, Tanah Laut Regency, with a sample size of 103 respondents who were taken using random sampling techniques. Data collection uses questionnaire instruments, and data analysis uses descriptive analysis, classical assumption tests, multiple linear regression analysis, and path analysis. The results of the research show that there is a relationship between Communication on teacher performance 0.658, work motivation on teacher performance 0.547, work ethic on teacher performance 0.879, Communication on work ethic 0.292, (5) work motivation on work ethic 0.484, Communication through work ethic on teacher performance is 0.257, work motivation through work ethic on teacher performance is 0.425. The coefficient of determination test results show that the R Square value of the job satisfaction variable is 0.886. In conclusion, the variables of Communication, work motivation, and work ethic influence teacher performance, while communication and work motivation influence teacher performance. Keywords: Communication, Teacher ¸Work Motivation, Work Ethic

Impact of Price, Location, Facilities, and Product Quality on Customer Loyalty Through Customer Satisfaction

The research aims to analyze and test the impact of price, location, facilities, and product quality on customer loyalty through customer satisfaction. The novelty of this study is that it has more variables to be studied than its predecessors. This type of research is quantitative research with 100 samples and uses a method to analyze SEM-PLS with the help of Smart PLS 4.1.0.3 software. The test used is the outer model test, the inner model test and the hypothesis test, as well as the mediation test. Based on the validity test results and reliability test is declared valid and relieble. Research results show that facilities have a significant influence on customer loyalty, for price, location, product quality have no significant impact on client loyalty. Price variables, facilities, product quality have a significant influence on customer satisfaction, whereas location on client satisfaction has no significant impact. For customer satisfaction on customer loyalty has a significant influence. Mediation tests on client satisfaction variables influence the price, facilities, and quality of products on customer loyalty, whereas for location on client loyalty there is no influence to be mediated by customer satisfaction.

중고령 장애인의 주관적 건강 궤적 영향요인-비장애인과의 비교

This study examines whether and how self-rated health (SRH) changes among middle-aged and older adults with disabilities compared to adults without disabilities. From the Korean Welfare Panel Survey encompassing the 7th (2012) to the 16th (2021). the study extracted 836 adults with disabilities aged 50 or older and 4,258 adults without disabilities. Potential growth models (unconditional and conditional models) were analyzed to identify subjective health changes and factors influencing such changes. Multi-group comparison analysis method was adopted to examine differences by disability. In the unconditional model analysis, the SRH of both adults with disabilities and adults without disabilities tended to decrease gradually over time. Adults with disabilities had a lower initial value of SRH than adults without disabilities, but there was little difference in the rate of change. In the conditional model analysis, gender, age, household income, health checkups, risk of drinking, family relationship satisfaction, social relationship satisfaction, and leisure activity satisfaction variables were the factors affecting the initial values of SRH of adults with and without disabilities. Looking at the influencing factors by disability, it was found that the effect of education training was significant for adults with disabilities, and the effect of smoking was significant for adults without disabilities.The effects of age and smoking were more significant in adults without disabilities, and the effects of the number of years of education and health checkups were more significant in adults with disabilities. Volunteer activities are positively associated with the rate of change in SRH regardless of disability. On the other hand, dangerous drinking had a significant effect on the rate of change in SRH of adults with disabilities, and having medical checkups had a significant effect on that of adults without disabilities. The results suggest that health promotion policies and services for middle-aged and older adults with disabilities need to reflect their characteristics compared or contrasted with middle-aged and older adults without disabilities.

Pengaruh Product Quality, Price, Brand Image, dan Repurchase Intention terhadap Customer Satisfaction Sebagai Variabel Intervening (Studi Kasus pada Produk Yongki Komaladi di Kota Solo)

This research aims to determine the influence of product quality, price, brand image, and repurchase intention on customer satisfaction with Yongki Komaladi products in Solo City. This research used a sample of 200 respondents via online and offline questionnaires. This research design used Structural Equation Modeling (SEM) and was processed using IBM SPSS 20 and AMOS version 22 software. The objects of this research were students at all universities in the city of Solo. The research results show that the brand image and customer satisfaction variables have a significant effect on repurchase intention, and the product quality and price variables do not have a significant effect on repurchase intention.

The moderating role of perseverance and determination in action in the context of self-efficacy and life satisfaction of sportspeople with mobility impairment

Introduction: The article assumes the biopsychosocial model of disability and refers, inter alia, to the assumptions of the concept of empowerment, which recognizes the fact that practicing sports by people with disabilities creates favorable conditions for strengthening resources and developing skills. An attempt was made to develop a model that verifies the moderating importance of mental resilience in the aspect of experiencing a sense of effectiveness and life satisfaction in sportspeople with mobility impairment. Material and method: The research conducted in an encrypted online manner involved 58 people (31 able-bodied sportspeople and 27 sportspeople with physical disabilities). The following tools were used in this study: the Satisfaction with Life Scale (SWLS), the General Self-Efficacy Scale (GSES), the Positivity Scale (P Scale), the Resilience Scale (RS 25) and a demographic questionnaire. The conducted exploratory analyses which ultimately constitute the basis of the mathematically verified model of interactions between the variables identified in the study, as proposed in the article, showed a statistically significant influence of the RS 25 subscale Perseverance and determination in action as a moderator, both in relation to variables, physical disability and life satisfaction, as well as relationships between the variables of motor impairment and self-efficacy. Results: Having taken into consideration group abundance, strength of the effect and statistical significance, it is possible to make attempts to generalize findings of this study into the general population of athletes. Modelling based on subscales turned out to be the most adequate one, as it allowed discovering more in-depth relations between variables. Conclusions: Statistical analysis confirmed the assumed lack of differences between athletes with and without disabilities regarding the life satisfaction variable. It did not confirm that athletes with disabilities had higher scores in the self-efficacy variable (in GSES questionnaire) than regular athletes. It is important to note that physical disability or lack of it moderated by perseverance and determination influences both life satisfaction and self-efficacy in a statistically significant way. Based on conducted statistical analysis, in relations to the initially presented model, the mathematically revised model of confirmed interactions and relations between variables was proposed.

THE INFLUENCE OF BRAND IMAGE AND BRAND TRUST ON CUSTOMER SATISFACTION OF FERTILIZER ON FARMERS IN BANTUL REGENCY

The widely distributed Non-subsidized NPK fertilizers which are quite diverse give more options for farmers to choose from which they want to use in their farming activities. This study aims to determine the effect of brand image and brand trust on customer satisfaction of non-subsidized NPK fertilizer shallot farmers in Bantul Regency. This quantitative research was conducted by using a non-probability sampling method with convenience sampling technique. The number of respondents in this study was 100 shallot farmers who use non-subsidized NPK fertilizer with the Mutiara and Phonska Plus brands at least twice. Data analysis was done with Structural Equation Modelling-Partial Least Square (SEM-PLS). The results of this study shows that the brand image variable is measured from indicators of brand identity, brand personality, brand associations, and brand attitudes and behavior. The brand trust variable is measured by some indicators which are brand characteristics, company characteristics, customer-brand characteristics, affective trust, and cognitive trust. The customer satisfaction variable is measured by service quality, product quality, price suitability, as well as situation and personality. Furthermore, the analysis shows that brand image and brand trust have a positive and significant effect on customer satisfaction. It is expected that farmers can exchange information regarding the use of non-subsidized NPK fertilizer in order to decide best decisions in cultivating shallot plants.

The Role of Personality in Lecturer Engagement and the Effectiveness of Job Satisfaction as an Intervening

This research to identify methods to enhance lecturer engagement by focusing on job satisfaction and personality factors. The research sample consists of 166 lecturers from private universities in Bekasi. Path analysis and sobel test were employed in the methodology. The finding concludes that: 1) Enhancing personality can boost the engagement of permanent lecturers at private universities. 2) There is an indirect influence of personality on lecturer engagement through job satisfaction, the job satisfaction variable is able to mediate effectively between personality variables and lecturer engagement. It is recommended to strengthen the indicators of these variables to enhance personality through job satisfaction.

Pengaruh Kualitas Informasi dan Kualitas Layanan Terhadap Kepuasan Konsumen: Studi pada Pengguna Aplikasi Haji Pintar

This research aims to determine the influence of information quality and service quality on consumer satisfaction among Smart Hajj application users. Based on the Accidental Sampling method, a sample of 75 respondents was obtained. The analysis method uses multiple linear regression. From the results of the t test, it shows that the information quality variable has a calculated t value of 10.341 > t table 1.995 and a significance value of 0.000 < 0.05, so H1 is accepted, which means that the information quality variable has a significant effect on the dependent variable consumer satisfaction, the service quality variable has a calculated t value. amounting to 3.047 > t table 1.995 and a significance value of 0.003 < 0.05, then H2 is accepted, which means that the independent variable service quality has a significant effect on the dependent variable consumer satisfaction. From the results of the F test of 90.907 > F table 3.12, H3 is accepted, which means that there is a positive influence simultaneously (simultaneously) between the independent variable and the dependent variable. Then based on the results of the determination test or R2 test it is 0.716, this means that 71.6% of the consumer satisfaction variable can be explained by the information quality and service quality variables.

Influence Analysis the Technology Acceptance Model Approach on User Satisfaction and Repurchase on the KAI Access Application Using the SEM Method

The KAI Access application is a transportation service application from PT Kereta Api Indonesia. From a survey conducted by researchers, there is application dissatisfaction by users. This study aims to determine the effect of five TAM variables on user satisfaction and repurchase. In accordance with the research objectives, several TAM variables will be used, namely actual use, perceived ease of use, perceived usefulness, perceived risk, and perceived trust. It will also be known the effect of TAM variables on application user satisfaction, and repurchase of train tickets by application. After analyzing with SEM coherently, the results show that the actual use variable has a C.R. value of 6.095, has a positive and significant value on application user satisfaction. With a C.R. value of 7.668, the perceived usefulness variable has a significant positive value on application user satisfaction. With a C.R. value of 6.763, the perceived risk variable has a significant positive value on application user satisfaction. The perceived trust variable in the application has a C.R. value of 6.094 and has a significant positive value on application user satisfaction. With a C.R. value of 7.434, the application user satisfaction variable has a positive and significant value on the repurchase of train tickets through the application.