Variance In Satisfaction Research Articles

Pengaruh Kepuasan Kerja, Motivasi Kerja, Disiplin Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai

This study aims to analyze the influence of job satisfaction, work motivation, work discipline, and work environment on the performance of employees at the Office of Class II Port Authority and Harbormaster Jayapura, both simultaneously and partially. The study also seeks to identify the variable that has the most dominant influence on employee performance. The sample in this study consisted of 66 employees, and the data analysis technique used was multiple regression, processed using SPSS version 23. The results indicate that the variables of job satisfaction, work motivation, work discipline, and work environment simultaneously have a positive and significant effect on employee performance. Partially, the variables of job satisfaction, work motivation, work discipline, and work environment also have a positive and significant effect on employee performance. Among these variables, job satisfaction is identified as the most dominant variable contributing to employee performance.

Job satisfaction and work stress among physicians in Norway and Germany-A cross-sectional study.

Physicians' health and wellbeing are important albeit often neglected quality indicators of health care systems. The aims of the study were to compare job satisfaction and work stress among doctors in Germany and Norway, and to identify predictors for job satisfaction. All active physicians in Schleswig-Holstein, Germany (N = 13,304) and a nationwide sample of Norwegian physicians (N = 2,316) were surveyed in a cross-sectional design in 2021. Response rates of German and Norwegian physicians were n = 4,385 (33%) and n = 1,639 (70.8%), respectively. In addition to age, sex, and work-hours, the main outcome measures were the validated Job Satisfaction Scale (JSS) and the short form of the Effort-Reward Imbalance Questionnaire (ERI). There were significant differences between Norwegian and German physicians in job satisfaction but with small effect sizes. All effort scores of German physicians were significantly higher and four of seven reward scores significantly lower than for their Norwegian colleagues. The proportion of German physicians in the state of a gratification crisis was significantly higher (67%) than in their Norwegian colleagues (53%). In both countries, physicians with a gratification crisis scored significantly lower on all items of job satisfaction. There were only minor gender differences in job satisfaction and effort-reward balance. Age, effort, and reward accounted for 46% of the explained variance of job satisfaction. Lower job satisfaction and reward in some areas and higher perceived effort of physicians in Germany than in Norway are still in favor of Norwegian working conditions, but the differences seem to diminish. The high proportions of gratification crises in both countries warrants appropriate measures for prevention and health promotion.

Halal Food Shopping Behavior of Millennials: Evidence in Indonesia

The global community is beginning to realize the importance of consuming halal food. The presence of the halal food industry can arouse the enthusiasm of people who want a shopping system that complies with their religious rules. This study aims to examine halal-labeled food shopping behavior of Indonesian millennials through four determinant factors, namely, spirituality, image, trust and satisfaction. In this study, validity and reliability were tested using partial least square (PLS) based on structural equation modeling (SEM). This study proves that spirituality cannot be directly associated with halal-labeled food shopping behavior. On the other hand, spirituality with the mediating variables of trust and satisfaction can predict shopping behavior for halal-labeled food. This research is limited to halal food consumers in Jabodetabek. To get more significant results, further research is recommended to expand the observation area to a national scale.

Factors influencing satisfaction and intention to use Chatbot on purchase intention on E-Commerce Shopee.

This research analyses chatbot features on consumer satisfaction regarding intention to use and purchase intention in an e-commerce Shopee. This research also involves consumer satisfaction variables that significantly impact consumer usage and purchase intentions. The data in this research was obtained through a questionnaire from 108 respondents who were sampled and explained using a purposive sampling technique. Using WarpPLS and SPSS to analyze data. The findings in this research show that consumer satisfaction greatly influences purchase intentions and the use of chatbot features in Shopee e-commerce. Further interactivity, communication style, and responsiveness. and perceived ease of use also plays a vital role in influencing consumer satisfaction. The aim of this research is to show that several factors influence consumer satisfaction in using the Shopee chatbot feature, which will significantly impact consumers in deciding their purchase intentions and intentions to use a product when making online purchases via Shopee e-commerce.

The Determinants of Study Progress in Postgraduate Students During the COVID-19 Pandemic

Aim/Purpose: The aim of this paper is to investigate the determinants of satisfaction with study progress during a period when COVID-19 restrictions were in place and after their removal. Background: The pandemic instigated a period of rapid technological change in global higher education. Relatively little research has examined the combined effect of technological use and the pandemic on academic development. The current work sets out to examine the role of time management, technology use, and health and well-being on self-assessed academic progress. Methodology: An opportunity sample of 494 doctoral students recruited predominantly from universities in the UK completed a survey with measures of technology use, attitudes to technology, self-reported health and well-being, satisfaction with study progress and aspects of time management. During the period of data collection, pandemic restrictions were removed, providing the opportunity for a limited, interrupted time series (ITS) analysis Contribution: This paper presents a model of study progress, which is applied in two distinct periods over which data was collected – during the period of the pandemic when social restrictions were in place and in the period following, when restrictions were removed. Findings: A majority of doctoral students reported being satisfied with their study progress. Several significant correlates of this were identified. A linear model utilising these variables statistically explained 29% of the variance in satisfaction with study progress. For the period when COVID restrictions were still in place, the model explained 47% of the variance, significantly greater than in the subsequent period when restrictions were removed. Effect sizes for happiness with time management, finding software applications difficult to use or learn, currently reported general health, health compared to the previous year and the effects of the pandemic on study were significantly greater during the period of the pandemic. Recommendations for Practitioners: A proportion of the sample reported finding software difficult to use/learn, with this impacting on reported study progress. This suggests a need for technology training for doctoral students. The relationship between time management and study progress also suggests a potential need for support in this area. It is important that technology training takes on board the ‘emotional usability’ of technology. Raising awareness amongst supervisors of doctoral students of both the psychological dimensions of technology use and the need for student support would be beneficial. Recommendation for Researchers: Self-rated academic progress provides a useful measure of academic attainment. The role of doctoral students’ health and well-being in relation to study progress warrants further investigation. To clarify the causal nature of relationships between time management, health and well-being and study progress further work using longitudinal studies is required. Impact on Society: The study suggests the pandemic had a large influence on doctoral students’ education and their health and well-being. With the increasing importance of international postgraduate recruitment for universities, the findings highlight the need for attention to be given for students’ well-being and the support infrastructure which can contribute to this. Future Research: Future work should seek to replicate the findings and examine how determinants of study progress may vary over time and in different populations of doctoral students. Structural equation modelling could be used to further explore the relationships which health, time management, technology use and appraisal have with study progress. More work is needed to assess the potential long-term effects of the pandemic on well-being and academic life.

THE EFFECT OF LOCATION AND SERVICE QUALITY ON REPURCHASE INTENTION WITH SATISFACTION VARIABLES AS INTERVENING VARIABLES AT PIZZA HUT OUTLETS IN JEMBER

This study aims to determine whether location and service quality have a significant effect on repurchase intention with satisfaction variables as intervening variables, especially for Pizza Hut Jember consumers in the food and beverage sector. This research design is explanatory research. The sampling technique used is a non-probability sampling technique with a purposive sampling data collection method. The research instrument used a questionnaire that was distributed offline and obtained a sample of 189 respondents. The sample in this study consisted of consumers aged at least 17 years who had bought and consumed products at Pizza Hut Jember at least once. The data analysis method used is Path Analysis using SPSS software. The results showed that location has a significant effect on satisfaction and service quality has a significant effect on satisfaction, while location has a significant effect on repurchase intention and service quality has a significant effect on repurchase intention. In addition, satisfaction also has a significant effect on Repurchase Intention. Furthermore, location has a significant effect on Repurchase Intention through satisfaction as an intervening variable, and service quality has a significant effect on Repurchase Intention through satisfaction as an intervening variable.

Satisfação com a vida de Estudantes: Indicadores de Risco e de Proteção

Abstract The aim was to test a predictive model for the life satisfaction of students in their final years of Elementary Education, considering risk predictors (exposure to violence and discrimination) and protective predictors (social skills, perception of social support, and sense of community), as well as the gender variable. Participants were 709 students who attended the 7th, 8th, and 9th grades of public schools in the state of Rio de Janeiro. Regression analyses indicated a final model, which explained 23% of the variability in life satisfaction. The data showed that personal, relational, and contextual resources function as protective factors for life satisfaction and can be promoted in interventions with students at the end of Elementary Education.

Unfair teachers, unhappy students: longitudinal associations of perceived teacher relational unfairness with adolescent peer aggression and school satisfaction.

Teacher relational unfairness is a significant risk factor for students' physical and mental well-being, especially during adolescence. However, school psychology research has not yet fully analyzed the links between teacher unfairness and important indicators of school experience and wellbeing, including peer aggression and school satisfaction. Even less evidence does exist with longitudinal, multilevel data. The present study tested the prospective relations between Fall perceived teacher unfairness and Spring reactive and proactive aggression, and school satisfaction. At T1, participants were 1,299 students (48.3% girls, mean age = 13.6 years, SD = 1.1) attending 67 classrooms in Italian public schools, whereas 1,227 students participated in the second wave 6 months later. Multilevel regressions showed that, at the individual level, T1 perceived teacher unfairness positively predicted T2 reactive and proactive aggression, and negatively predicted school satisfaction. At the class-level, T1 class teacher unfairness explained between-class variability in T2 school satisfaction, but not variability in peer aggression. The findings expand current knowledge about the role of teacher unfairness with the classroom and have implications for interventions at school.

Sociodemographic Association of Caregivers Burden with Schizophrenia Disorder

Objective: The aim of this study is to find out a relationship between life satisfaction and caregiver burden among patients who are suffering from psychiatric illness.
 Materials and methods: The sample size of this study was 170 psychiatric patients. Primarily consent was received from the higher authorities of the psychiatric hospitals and rehabilitation centers in Karachi. Zarit Burden Interview Scale (ZBIS) and Satisfaction with Life Scale (SWLS) were used. Psychiatric patients were divided into schizophrenia disorder (n = 85) and bipolar disorder (n = 85). Data were analyzed by statistics software (SPSS, version, 20.0). The sample was constituted with male 75 (44.1%) and females were 95 (55.9%). The average age range of caregivers was between 19 and 60 years with M = 44.74 and SD = 12.05 years.
 Results : The results indicated that caregiver burden was a significant predictor of satisfaction with life in patients with schizophrenia disorder [R2, .554; F (1.84) = 36.711, p<.000]. A significant difference was also observed between male and females caregivers of psychiatric patients on the variable of caregiver burden and satisfaction with life scale (i.e. t=-3.129; p=.<002; t=3.528; p=.<.001).
 Conclusion: It is concluded that caregiver burden significantly affects the level of mental health of the caregivers of patients with psychiatric disorders.
 Bangladesh Journal of Medical Science Vol. 23 No. 01 January’24 Page : 89-94

The effect of the COVID-19 pandemic crisis on the Jordanian higher education system.

This study investigates the impact of COVID-19 pandemic-induced E-learning in Jordanian higher education. Through a quantitative survey, the study analyzes the independent variables of system use and user satisfaction, finding that information quality and service quality significantly affect these variables and that user satisfaction notably impacts E-learning. System usage moderates these effects. This research comprehensively analyzes the effects of the COVID-19 epidemic on Jordanian higher education, focusing on E-learning. It shows how information, system, and service quality affect system use and user satisfaction. The study also emphasizes these aspects' importance in E-learning platform effectiveness. The study offers actionable insights and recommendations to help Jordan establish more resilient and effective educational policies and practices that can adjust to higher education shocks. The study recommends establishing a specialized department to modify student intention to use E-learning systems, not only during the pandemic crisis but also after-ward, to improve familiarity with E-learning tools. This study provides insights into the pandemic's impact on Jordan's higher education system and suggests future approaches to enhance E-learning platforms. It contributes to the development of effective E-learning systems that can improve higher education standards by pinpointing the key effects of the pandemic on the independent variables and offering workable solutions. The study emphasizes the importance of information and service quality in improving user satisfaction and system usage in E-learning.

Factors Impact on Fine Art Major Student’s Continuance Intention to Blended Education of the Public Universities in Chengdu Region

A blended learning strategy combines traditional in-person instruction with online education. During the COVID-19 pandemic, traditional face-to-face teaching has been severely challenged. Blended learning, which combines the advantages of traditional learning methods and online learning, has gradually been widely adopted by the majority universities in China. The objective of this quantitative research is to investigate the elements that influence students majoring in painting at Chengdu’s public colleges and universities’ continuance intention to engage in blended learning. The information systems success model, the expectation confirmation model, and the theory of planned behavior provided the intellectual foundation of this research. It is assumed that the five latent variables of information quality, system quality, perceived usefulness, satisfaction, and attitude have the significant impact on continuation intention. The study adopted quantitative research, selected three public colleges and universities in the Chengdu area, and stratified sampling students who had experience in blended learning, obtained valid questionnaires, and explored the key factors affecting college students’ continuous use of blended education in the post-epidemic era. Based on the conclusion of this study: the attitude of the target students had the greatest impact on continuance intention. These factors also provide guidelines for schools to implement blended learning in teaching and learning environments.

Employee Performance Factors at PT. Boston Nusantara

Employees are valuable assets to the organization, and their efforts will help the company accomplish its mission. Companies that cannot manage and monitor their employees' performance will negatively impact the achievement of the company's goals and vision. Employee commitment supported with excellent work discipline and a high level of job satisfaction has an impact on employee performance. However, there are still employees that are uncommitted and lack strong work discipline. This study aims to investigate and identify some of the factors of employee performance at PT. Boston Nusantara, such as employee commitment, work discipline, and job satisfaction. The multiple correlation and the determination coefficient methods were employed in this study. The results showed that (1) Employee Commitment Variable had no effect on Employee Performance, (2). Employee Performance is influenced by Work Discipline Variable. (3). Employee Performance is influenced by Job Satisfaction Variable. (4). Simultaneously, Employee Performance is influenced by the variables of Employee Commitment, Work Discipline, and Job Satisfaction. The implication of this study is that the organization must develop a work environment that encourages employees to maintain persistent commitment, work discipline, and job satisfaction to create a collaborative work environment and achieve the company goals.

Assessing the Impact of Customer Care and Teaching Practices on Students’ Academic Performance in Private Universities in Tanzania

This study assessed the impact of customer care and teaching practices on students’ academic performance in private universities in Tanzania, focusing on RUCU, SAUT Mwanza, and St. Joseph DSM. It aimed to assess the impact of customer care and teaching practices on students’ academic performance. A mixed-methods design was used, combining quantitative surveys and qualitative interviews. Data were collected from 900 students, 150 faculty members, and 60 administrative staff using stratified random sampling. Quantitative analysis revealed an R-squared value of 0.651, indicating that 65.1% of the variance in student satisfaction is explained by the quality of customer care services and teaching practices. Qualitative insights were gathered through semi-structured interviews to explore institutional challenges. The study found that both customer care and teaching practices significantly impact student satisfaction and academic performance. Students reported dissatisfaction with slow administrative responses and inadequate support, negatively affecting their satisfaction. Variability in teaching quality was observed, with innovative methods enhancing engagement and performance, while traditional approaches were less effective. The positive relationships between effective customer care, aligned teaching practices, and student satisfaction were underscored by the quantitative analysis. Private universities in Tanzania must improve customer care and teaching practices to enhance student satisfaction and performance. Resource constraints and technological limitations are major challenges. Universities should invest in staff training, modernize technological infrastructure, streamline administrative processes, and focus on innovative teaching methods to improve the educational environment and academic outcomes.

Exploring the Role of Family Relationships in Shaping Body Image Perceptions

This study aimed to investigate the influence of family relationships, including cohesion, expressiveness, and conflicts, on body image satisfaction among adults. Utilizing a cross-sectional design, 390 participants completed the Body Image Satisfaction Scale (BISS) and the Family Environment Scale (FES). Descriptive statistics and linear regression analyses were conducted using SPSS-26 to examine the predictive power of family relationship variables on body image satisfaction. The regression model explained 53% of the variance in body image satisfaction, indicating that family cohesion, expressiveness, and conflicts significantly predict body image satisfaction. Specifically, higher levels of family cohesion and expressiveness were associated with better body image satisfaction, whereas family conflicts were linked to lower satisfaction. The study underscores the significant impact of family dynamics on body image satisfaction, highlighting the importance of nurturing family environments in promoting positive body image perceptions.

VALIDAÇÃO DE CURSO ON-LINE SOBRE CUIDADOS POSTURAIS AO RECÉM-NASCIDO PREMATURO

ABSTRACT Objectives: Validation of an online course content on postural care for newborns in the Neonatal Intensive Care Unit and assessment of participant satisfaction. Method: Methodological study of content validation by 13 judges with expertise in neonatology and online education who responded to the educational content validation instrument, and by 175 course participants who evaluated the course through a satisfaction questionnaire. The criterion for validation was agreement above 80.0%, analyzed through the Content Validity Index (CVI), Content Validation Coefficient (CVC), binomial test, and descriptive statistics for analyzing satisfaction variables. Data collection took place from January to June 2022 for the validation stage, and during June 2023 for the evaluation stage conducted by the course participants. Results: All items obtained agreement above 80.0% with a total CVI and CVC of 83.3% and 91.0%, respectively. The course participants positively evaluated the course regarding content organization, coherence between theory and practice, navigability, quality of materials, and applicability in professional practice. Conclusion: The online course was considered valid regarding its objectives, structure/presentation, and relevance. Therefore, it can be offered as an open educational resource in the training of healthcare and nursing professionals to provide postural care to newborns in critical environments, thereby enhancing the performance of developmental care.

Behavior Physiology of Workplace Bullying and It’s Role to Job Satisfaction and Psychologycal Distress among Workers at Water Supply Company

Individuals strive to fulfill their essential needs by working. Every company has different work environment. The work environment tends to have impact on each individual. One of the key issues that usually occur at workplace is bullying. Workplace bullying can happen to anyone while both bullies and their victims may experience psychological effects from bullying. This study aims to see the effect of workplace bullying on job satisfaction and psychological distress among water supply company employees. This research design is quantitative using cross sectional design. The results showed that the psychological distress variable played a significant role in workplace bullying (p. <0.05). However, the job satisfaction variable does not contribute to workplace bullying (p. > 0.05). The serotonin trasporter-linked promoter region (5-HTTLPR) polymorphism of the SLC6A4 gene consists of an insertion/deletion that creates a short (S) 14 repeat or a long (L) 16 repeat allele. Genotype profile on one’s serotonergic system is correlated by their dominance in the community. Individuals with allele LL type is more likely become bullies when they are encouraged by the environment. In contrast, individuals with SS allele type with in a characteristic of low transcription activity at transporter serotonin gene tend to become bullying victims in their workplace due to they more vulnerable to stress. Employee with amygdala which easily triggered and intimidated by the dominant individuals, more likely to experience workplace bullying. Those employee who work in supportive workplace show higher job satisfaction and they are not distress psychologically.

Measuring the impact of healthcare service quality of hospitals on customer satisfaction

Various studies have been conducted to measure the level of service provided by an institution or service, including hospitals, in order to determine the level of customer satisfaction. The purpose of this research is to assess the role of the quality of services offered by a hospital in predicting customer satisfaction. This study was conducted at Bunda Purwokerto Hospital. The participants consisted of 380 samples. Hypothesis testing using the Smart PLS method yielded an R-square value of 0.413 for the customer satisfaction variable. The results of H1 revealed a favourable influence on the satisfaction of outpatient patients at Bunda Purwokerto Hospital. The original sample produced a coefficient of 0.130, a t statistic of 2.163 (> 1.96), and a p-value of 0.031 (< 0.05). The relationship between trust and job performance was deemed positive and significant, as evidenced by the t-statistic exceeding 1.96. This study confirms that an improvement in the quality of healthcare services shapes patient satisfaction and loyalty. Aspects encompassing healthcare service quality, such as the physical environment, customer-oriented atmosphere, responsiveness, effective communication, privacy maintenance, and safety, demonstrate a positive correlation with patient loyalty towards the hospital’s image.

A GRASP algorithm for the bus crew scheduling problem

This paper proposes a GRASP approach for solving the Bus Crew Scheduling Problem (BCSP) to find high-quality solutions within short computing times. The BCSP described the process related to the assignment of drivers and conductors to a bus company's regular daily operation of a mass transit system, seeking to minimize the cost of operation and, at the same time, the improvement of the working environment by considering the satisfaction of the drivers with the assigned shifts. The BCSP has drivers in charge of covering the demand for shifts, with an assignment that contains several constraints, such as minimum and maximum work blocks, minimum rest days, and shift sequences that must not be assigned. The former GRASP algorithm is proposed with a constructive procedure, a solution repair procedure, and two local search operators. Classical instances from the literature have been adapted for the shift assignment problem by adding a satisfaction variable. Besides, the proposed approach has been tested for a real company operating articulated and feeder vehicles. The results show that the satisfaction function adds value to the assignments, substantially improving the work environment and generating favorable results in terms of time and quality of the solution.

Coping with stress and self-efficacy as predictors of academic satisfaction in a sample of university students

Introduction: Academic satisfaction is a fundamental component that influences students' educational experience and directly impacts their academic performance and overall well-being.Objective: To determine whether coping with stress and self-efficacy predict the academic satisfaction of university students.Methods: A quantitative, non-experimental, predictive, and cross-sectional study was conducted. The sample consisted of 301 students who were administered the Academic Stress Coping Scale, the General Self-Efficacy Scale, and the Academic Satisfaction Scale, all instruments with adequate psychometric properties.Results: Preliminarily, it was found that academic satisfaction correlated significantly and directly with coping with stress (r= 0.449; p<0.05) and self-efficacy (r= 0.521; p<0.05). Likewise, coping with stress was found to correlate significantly and directly with self-efficacy (r= 0.438; p<0.05). Regression analysis demonstrated a suitable fit for the model (F= 53.128; p<0.05), where coping with stress (β= 0.302; p<0.05) and self-efficacy (β= 0.491; p<0.05) explained 27.3% of the total variance of the academic satisfaction variable. Conclusions: Coping with stress and self-efficacy predict the academic satisfaction of university students. Therefore, the implementation of specific strategies is recommended, thus fostering a more conducive academic environment for student well-being and academic success

THE INFLUENCE OF LEADERSHIP AND JOB SATISFACTION ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL SUPPORT IN THE REGIONAL OFFICE OF THE DIRECTORATE GENERAL OF TAXES (DJP) WEST JAKARTA

This research aims to: 1) determine the influence of leadership on organizational support, 2) determine the influence of job satisfaction on organizational support, 3) determine the influence of leadership on employee performance, 4) determine the influence of job satisfaction on employee performance, 5) determine the influence of organizational support on employee performance, 6) determine the influence of leadership on employee performance through organizational support, and 7) determine the influence of job satisfaction on employee performance through organizational support. The research was conducted at the West Jakarta Regional Office of the Directorate General of Taxes (DJP) with a research sample of 62 respondents. The sampling technique uses a proportional sampling technique. The data analysis method uses descriptive analysis and path analysis. The results of the research show that: 1) there is an influence of leadership on organizational support, 2) there is an influence of job satisfaction on organizational support, 3) there is an influence of leadership on employee performance, 4) there is an influence of job satisfaction on employee performance, 5) there is an influence of organizational support on employee performance, 6) there is no influence of leadership on employee performance through organizational support, and 7) there is no influence of leadership on employee performance through organizational support. The organizational support variable cannot mediate the leadership and job satisfaction variables on improving employee performance.