Service Users In Education Research Articles

Principal Strategy in Partnership Development

This article aims to provide a conceptual overview of the principal's strategy in partnership development. The aspects studied are: 1) various dimensions of strategy; 2) The roles of school principals; and 3) Partnership development. The method used is a literature review, where the authors synthesize and develop various concepts and findings related to the principal's strategy in developing partnerships. The results of the study show that: first, strategy is a prerequisite in carrying out leadership roles. A reliable principal will be seen in his ability to read environmental conditions, internal and external, to formulate a grand design for school development. The concrete form is the formulation of the school's vision, mission, goals, and programs. Second, the roles of principals are increasingly complex in the midst of very fast environmental changes, as well as very tight competition between schools. Not only managerial roles, more than that the principal must appear as a leader who makes a difference. Third, partnership development is a deeper meaning of school quality. That schools do not exist in an empty space, but are directly connected to the community and the world of work as users of educational services. This article suggests the importance of increasing knowledge about strategy for school principals, followed up with technical skills in the strategy stages. Keywords: Strategy, School Management, Partnership, Quality

INDEKS KEPUASAN PENGGUNA LAYANAN PENDIDIKAN DI MTSN KOTA PROBOLINGGO

The problem in this study is that the quality of education services in MTSN City of Probolinggo has an effect on service user satisfaction. The purpose of this study was to determine the satisfaction index of education service users which consisted of reliability, responsiveness, assurance, empathy, and tangible variables. The population of this study were all users of educational services, namely all students and guardians of students in MTSN Kota Probolinggo. This research is a descriptive quantitative research type with the instrument used in the form of a questionnaire. The data analysis method used in this research is the Community Satisfaction Index (IKM) in accordance with the Decree of the Minister of State Apparatus Empowerment Number: KEP / 25 / M.PAN / 2/2004. Community Satisfaction (IKM) is calculated using the weighted average value of each service element. The sample in this study were 150 respondents. The type of data used is primary data obtained through questionnaires. The results of the IKM research in MTSN City of Probolinggo have an education service satisfaction index value of 3.28 and an IKM value of 82 which means that the quality of service is included in category A, so that customer satisfaction with the quality of service can be said to be very satisfied. The conclusion of the research result shows that the quality of education services provided by MTSN Kota Probolinggo is very satisfying.
 Keyword : satisfaction index, IKM, users of education services

STATE REGULATION OF THE EDUCATION SECTOR UNDER THE CONDITIONS OF DECENTRALIZATION

The purpose of the paper is to define general trends and approaches to educational reform under the conditions of decentralization in Ukraine. Methodology. The survey is based on the analysis of the development of the regulatory framework of Ukraine for reforming the education sector under the conditions of decentralization. Statistical data on the dynamics of change in the total number of education institutions are studied. The reasons for the decrease in the total number of secondary and vocational education institutions have been identified. The degree of financing of the education sector from the consolidated budget of Ukraine by levels of education is considered. Results. The article outlines general trends and approaches to educational reform under the conditions of decentralization in Ukraine. The problems of the decentralization process, which began in 2014, were emphasized, namely the regional development and unification of territorial communities, which influenced the dynamics of education institutions that gained more autonomy. The dynamics of the total number of education institutions subordinated to the Ministry of Education and Science of Ukraine in terms of educational levels is presented. It is determined that the education sector in Ukraine is in transition, and an important component of this process is the correct choice of the vector of movement, taking into account the interests of all stakeholders. It is determined that the decentralization reform affects mechanisms of management in education. It is established that decentralization for higher education institutions should be considered as a means of forming managerial relations in the industry and joint responsibility for the management of the educational process. The experience of Great Britain and the European Union (Denmark, Spain, Poland, Romania, Finland, France) on improving the quality of educational services by strengthening the motivation of teachers using a differentiated payment system is studied and proposed to introduce into the Ukrainian education system. Practical implications. The possibility of introducing the process of educational / school clustering is considered. It is established that the introduction of decentralization opens the way to changes in creating favorable conditions for the emergence and implementation of intellectual needs of the individual. It is proved that the main task of the government in education in the conditions of decentralization is to coordinate the actions of government agencies, education institutions and the public in order to meet the personal needs of citizens and government demands for intellectual and professional enrichment. Value/originality. In the course of the research perspectives for development of education in Ukraine at the level of territorial communities, the process of formation of new opportunities in education for users of educational services is formed.

DYNAMICS IN DIAGNOSING THE QUALITY OF THE GOOD TEACHER

Education is a supreme human value that builds on the prosperity of society and the development of world progress. The personality of the teacher has a significant influence on the results of the educational process. The genesis of the teaching profession is rooted in ancient times. Over the centuries it has marked its development and affirmed its socially meaningful nature. Practising the profession of "teacher" is based on a person-to-person interaction. It is seen as a well-structured system with clearly differentiated and hierarchical levels of interaction. In his or her professional activity, the teacher enters into different interactions and realizes a complex of functions and professional roles, on the basis of which different types of teachers can be differentiated. One type of teacher is flexible, adaptable, open-minded, conscientious, creative, active, patient, committed to the profession, spiritualized, supporting the child’s development, ready to accept challenges. The other type is the conservative teacher, biased, irresponsible, reproductive, unbalanced, selfish, unconcerned for the prosperity of the students, boring, applying templates in their work. The first mentioned type of teachers receive a high public score for their professional work. They are categorized by users of educational services as good teachers. The second type of the so indicated teacher has a low public score for their work. They are categorized by users of educational services as bad, unloved teachers. What qualities are needed to be a good teacher? Which personal and professional qualities are highly valued for practising the teaching profession? These questions provoked our research attention to diagnosing the qualities of a good teacher. The subject of the study is the qualities of the good teacher. The aim of the study is to differentiate such personal and professional qualities that are characteristic of good teachers. Methods of research: pedagogical study, test, content analysis, correlation analysis, range scaling. Contingent of the study: The survey was conducted in 2017. It includes 128 respondents. 64 students from pedagogical specialties and 64 practicing teachers were included in the study. Results: The results indicate that there is a correlational dependence between three, from the differentiated to be in the first five positions, qualities of the good teacher. Students from the pedagogical majors and practitioners are solidarized around the belief that love for children, love for the profession and patience are the qualities that are most often met in the good teachers. It is these qualities that occupy a leading position in the rank scale of the teacher's prominent qualities, composed by the two target groups of respondents

IMPLEMENTASI TQM (TOTAL QUALITY MANAGEMENT) PADA LEMBAGA PENDIDIKAN

“School/madrasah as an educational institution is an institution that serves as an agent of change to solve the nation's problems. Therefore, in order to produce the quality of education, it is necessary to implement the concept of TQM (Total Quality Management) that in history has successfully led the business world in creating production quality best and can even exceed the satisfaction of customers standard. This study used a qualitative approach with methods of library research. The formulation of the problem involves understanding implementation of TQM, TQM in education, implementation of TQM principles in educational institutions, the pillars of TQM in educational institutions, measures the implementation of TQM in education and description of the failure in the implementation of TQM. The study results were obtained, among others; The first, implementation of total quality management (TQM) is an implementation or embodiment of a management concept that involves all components in the organization to jointly contribute to the organization's policies oriented to the improvement of product quality to customer satisfaction. Second, in educational institutions, implementation of TQM are used to improve administrative functions and operations, to manage the educational process as a whole, integrate TQM in the curriculum, the use of TQM in teaching methods in the classroom, the use of TQM for managing research and development activities. In addition, educators must be responsible for their duties proactively, they must develop a problem-solving process that makes sense and can identify and towards the main cause, capable of being the organization model and can measure what's working well and what is not, so that we will get a good system in institutional schools / madrasah. Third, in applying TQM, there are some principles that should be held, among others; focusing on consumers (users of educational services), broad involvement (teachers, staff, students, and community), their measurements, to understand education as a system, and their continuous improvement. Fourth, the five main pillars of TQM here are their products, relying on the process undertaken, the leader who moves in producing quality products, and a commitment among the leaders in the organization. Fifth, steps in implementing TQM in educational institutions include; the preparatory phase, the planning phase and the implementation phase. Sixth, the failure may occur in implementing TQM in educational institutions, if; there is a gap in the commitment of top management, one focus of attention, lack of adequate staff and support, relying solely training, the hope of obtaining results of a moment and force adopt a method that doesn’t comply with the requirement.”

Transformasi Manajemen Madrasah


 Abstract: Madrasah as an Islamic education institute occupies a strategic position in the intellectual life of the nation's effort. Unfortunately, such a strategic position hasn't been fullly utilized so far. The indicators are madrasah has not been the first choice if primary and community education service users. The cause is that the madrasah has not shown a capacity as a good quality institution in a competitive and comparative ones. Transformation of madrasah management can refer to two fundamental queations that is what is doing wrong and what action needs to be done to make better madrasah. From the tranformation carried out, the aim is madrasah institutions that have brand in the hearts of the people. By the brand, the madrasah is expected to be first and foremost choice of the community education service users.
 Keywords: Transformation and Madrasah Management.

JUMPA Vol.4 No.2, Juni 2017 ANALISIS PENGARUH PERSEPSI MAHASISWA PADA UNSUR-UNSUR BAURAN PEMASARAN TERHADAP KEPUTUSAN MAHASISWA MEMILIH PERGURUAN TINGGI IPWIJA PROGRAM S2 (PASCA SARJANA)

The development of the university or college that exist today provide clear evidence that the benefits of their education services not only enjoyed or felt by dealing directly with education services, but also enjoyed by all members of society. Selecting a part of the decision-making process (decision making). Impact determination of choice will be a good influence in the short term and the long term, either in the form of benefits and risks that must be borne. Moreover, the establishment choice in choosing a college is a decision that affects a person's future. Higher education service users (students) can choose many educational alternatives what's right for them, where prospective students pay attention to the educational model and how soon after they graduated from college. In order to further increase public interest in the education services on offer, it is necessary to optimize the marketing management better include education marketing performance, supported by an effective marketing strategy. One step that can be done is to find out the marketing mix variables are most affects students or prospective students as consideration in choosing a university or college. In this study, the variable student's perception on the elements of the marketing mix used to measure students choose college decision IPWIJA S2 program (Post Graduate). The object of this research is that students IPWIJA S2 program (Post Graduate). Quantitative Analysis in the research carried out to test the reliability, validity, classic assumption (consisting of test muultikolineritas, normality test, and test hetrokedasitas), multiple linear regression analysis, goodness of fit test (consisting of the coefficient of determination, F test and t test) , while the qualitative analysis obtained from the interpretation of the respondents. The results showed that the product, pricing, promotion, location, facilities, processes, alumni, reputation, and positive influence on the motivation of the students choose college decision IPWIJA S2 program (Post Graduate).

ANALISIS PENGARUH PERSEPSI MAHASISWA PADA UNSUR-UNSUR BAURAN PEMASARAN TERHADAP KEPUTUSAN MAHASISWA MEMILIH PERGURUAN TINGGI IPWIJA PROGRAM S2 (PASCA SARJANA)

The development of the university or college that exist today provide clear evidence that the benefits of their education services not only enjoyed or felt by dealing directly with education services, but also enjoyed by all members of society. Selecting a part of the decision-making process (decision making).Impact determination of choice will be a good influence in the short term and the long term, either in the form of benefits and risks that must be borne. Moreover, the establishment choice in choosing a college is a decision that affects a person's future.Higher education service users (students) can choose many educational alternatives what's right for them, where prospective students pay attention to the educational model and how soon after they graduated from college. In order to further increase public interest in the education services on offer, it is necessary to optimize the marketing management better include education marketing performance, supported by an effective marketing strategy. One step that can be done is to find out the marketing mix variables are most affects students or prospective students as consideration in choosing a university or college. In this study, the variable student's perception on the elements of the marketing mix used to measure students choose college decision IPWIJA S2 program (Post Graduate). The object of this research is that students IPWIJA S2 program (Post Graduate). Quantitative Analysis in the research carried out to test the reliability, validity, classic assumption (consisting of test muultikolineritas, normality test, and test hetrokedasitas), multiple linear regression analysis, goodness of fit test (consisting of the coefficient of determination, F test and t test) , while the qualitative analysis obtained from the interpretation of the respondents. The results showed that the product, pricing, promotion, location, facilities, processes, alumni, reputation, and positive influence on the motivation of the students choose college decision IPWIJA S2 program (Post Graduate). Keywords: Product, Cost, Promotions, location, facilities, processes, Alumni, Reputation, and Motivation

PERSONNEL RESERVE TRAINING IN THE SYSTEM OF FURTHER TRAINING

The intensive reforming and restructuring of the economy requires considerable improvement of personnel quality, development of managerial competence of companies’ executives, and providing the personnel training in accordance with the objectives of the industry. Such training can be based on the intentionally designed programmes in the system of further training, which plays a major role in the lifelong professional learning of a person, ‘ensuring the compliance of his qualification with changing conditions of his professional activity and social environment’. The relevance of the research is concerned with the increased requirements of the users of educational services for the level and quality of professional training of modern specialists and future managers, with a trend towards the optimization of personnel potential in any sector of the economy. The paper investigates the managerial staff training based on competence-based approach. The author suggests the model of the personnel reserve training in the system of further training. The most efficient organizational and pedagogical conditions of the personnel reserve training, in particular, social partnership, methodological support and staffing are explored.

PO-1131 Learning to manage emotion in the radiotherapy setting: the role of service users in education

PO-1131 Learning to manage emotion in the radiotherapy setting: the role of service users in education

Suština i sadržaj kategorije 'marketing obrazovanja'

The growing influence of economic and organizational theories on modern trends in education, that is particularly evident in the last few decades, has also affected the implementation of marketing orientation in this area. The dilemmas and misunderstandings concerning the application of marketing concepts in education as a specific sphere of social activity where the use of market mechanisms wasn't optimal, were not explained. Nonetheless, such a development can not completely be ruled out, noting that the application of this concept in education has a much broader meaning and significance. To put it another way, it means that the concept of marketing in education is not exclusively oriented towards profit making, but it is primarily focused on motivation and the development of valuable personality traits, and the formation of diverse interests and a wide range of educational needs of potential users. In such developing higher education sector, and institutions for adult's education, one can apply the 'marketing principles and strategies', in the interests of these institutions, but also in the interests of the users of educational services and the society in general.

Service user involvement in cancer professionals’ education: perspectives of service users

AbstractsBackgroundService user involvement has been demonstrated as an important aspect of cancer professionals’ education. There is some understanding of service users’ incentive to be involved, but little insight into what motivates them. This study explores this concept more fully.PurposeTo explore the motivations and experience of service users’ involvement in radiotherapy and oncology education.Materials and methodsOne-to-one interviews were conducted with service users who have been involved in education at the university. Thematic analysis was conducted. Five participants were asked about their motivations and experience of taking part in a variety of educational activities.ResultsThe experience of being involved gave the participants a sense of wellbeing and purpose. Three sub-themes were identified that related to service users’ motivation for being involved in educational activities with undergraduate students. These were to promote awareness by sharing their experiences of cancer; improve patient care through learning from negative experience; and personal reward skills for survivorship.ConclusionsThis study has highlighted the importance of hearing the voice of the service users; a two-way engagement for which there are benefits for both the students and service users. The involvement of service users in education becomes part of their personal journey.

Audit of discharges from a regional service in the United Kingdom

As early intervention in psychosis (EI) continues to develop, clinical governance maintains an important role in the 'real world' analysis of services. This paper details an audit of all discharges from a regional early intervention service in the United Kingdom, providing benchmarking information on service structure, interventions and outcomes. The background places the service in the context of national and international guidelines. All discharges between service inception in 2004 and February 2011 were retrospectively examined and audited according to identified standards, based upon international and national guidelines. A total of 110 patients were discharged from the EI service after a period of involvement of at least 6 months. A high proportion of service users (55%) had their care transferred back to primary care after discharge. Physical health and social needs were well addressed, and almost half of individuals were in education, training or employment upon discharge. Most service users (69%) did not require inpatient admission during their involvement with the service. Although the majority had psychological, pharmacological and physical health needs addressed, there remained room for improvement when measured against identified standards. This paper details outcomes of every patient seen by an EI service since inception, providing valuable benchmarking information for those involved in management of similar services, service redevelopment, commissioning, and implementation of evidence-based practice. The proportion of service users in education, training or employment after discharge exceeded expectations considerably.

Service User Involvement in Training for the Therapeutic Management of Violence and Aggression

Involving service users in mental health education and training has increased considerably over the last few years, especially in the initial pre-registration training of mental health professionals (social workers, nurses, psychologists). There is a growing understanding of the important contribution that service users can make to developing the mental health practitioners of the future. Involving service users in the education of future mental health practitioners is seen as important in providing students with the opportunity for developing greater awareness and understanding through the unique insights of people’s lived experience of mental health conditions, and of their contact with mental health services. This paper describes the involvement of service user trainers in the development and delivery of a short training course in physical restraint for mental health professionals. It considers the impact of including service users who themselves have experience being restrained in acute mental health settings, from the perspective of course participants, tutors and the service user trainers themselves.

Dealing with sectoral corruption in Bangladesh: Developing citizen involvement

AbstractBangladesh has had a troubled political history since gaining independence in 1971 and is also beleaguered by poverty and natural environmental disasters. In particular however, corruption is blighting its prospects for economic growth, undermining the rule of law and damaging the legitimacy of the political process. This article adopts a sectoral approach to the study of corruption by examining people's experiences of using health and education services in Bangladesh through a large scale quantitative survey. It also presents case study research which assesses the impact of anti‐corruption work by Transparency International Bangladesh (TIB) in the areas of health and education. The article concludes that: the poorest in Bangladesh are most penalised by corruption; there are significant benefits for health and education service users resulting from TIB's interventions and there is a need for committed political leadership if ongoing efforts to tackle corruption are to be effective and sustainable. Copyright © 2009 John Wiley & Sons, Ltd.

Involvement of service users in education and training: A review of the literature and exploration of the implications for the education and training of psychological therapists

Background: This paper is concerned with the issue of service user involvement in education and training within psychological therapy training within the UK.Aims: In particular this paper reflects on the literature on user involvement to gain a deep understanding of its status in the education and training of psychological therapists.Method: A systematic search of the literature indicates minimal involvement from service users in the education and training of psychological therapists.Results: The possible reasons for this are discussed, along with what service users might want from such involvement, what it might add to psychological therapies training, the models of involvement that might be adopted, how service users may be recruited and how they may be involved in the various stages of the educational process, from commissioning, through delivery, to evaluation of programmes.Conclusion: If service user involvement in psychological therapy training is carefully planned, supported and evaluated, it could improve the trainees' practice, so that it reflected the priorities and wishes of those receiving the service. Nevertheless, it is currently an underdeveloped area within contemporary psychological educational practice.Declaration of interests: None.

Learning Disability Nursing

It is frequently asserted that the views of patients or service users should inform the structure and delivery of health and social care services. In the UK, patient participation, the expertise of service users and user involvement in the design and outcomes of research have been repeatedly emphasized as producing services which are more responsive, better coordinated and less stigmatizing. The NHS has highlighted the importance of involving service users in education and training. This article reports on user and carer views about learning disability nursing. Data were collected as part of a larger project considering the changing roles and education of learning disability nurses in England. The article concludes with a series of challenges for future educational and service development.