Users In Malaysia Research Articles

Determinants of Contact Tracing Apps: An Adoption Study Using UTAUT Model

In the aftermath of the coronavirus (COVID-19) outbreak that impacted human lives globally, a contact tracing app was introduced to control and ease tracking processes via smartphone-based to track positive cases and potential contacts. Major concerns about trust, personal information leakage, and data privacy stored in the system would reserve citizens' willingness to adopt and use the technology. This study focuses on the adoption of contact tracing mobile apps in looking at the key determinants influencing user’s acceptance. An extended Unified Theory of Acceptance and Use of Technology (UTAUT) model was used in this study. A cross-sectional online survey was conducted between September and October2021 and Partially Least Squares (SmartPLS) was used to evaluate about 400 users in Malaysia. The findings revealed that 50.9 % in behavioural intention to adopt a contact tracing app. The highest acceptance rate was among users aged 26 to 35. Effort expectancy was the most important predictor, followed by performance expectancy, perceived risk (of COVID-19), social influence and perceived credibility. Sustainable usage among the users were also being discussed to avoid abundant or inexhaustible use of mobile apps especially relates to health concerns and to prepare for potential new pandemics, such as "Disease X", which were characterised by more infectious and dangerous diseases outbreaks. Keywords: Contact tracing apps (CTAs), Corona virus (COVID-19), Intention to adopt, use of technology, UTAUT.

PENGGUNAAN KAEDAH PENGGANDA PENANDA ARAS BAGI MENENTUKAN POPULASI PENGGUNA DADAH DI MALAYSIA

The issue of drug abuse at the global level shows an increase in demand and supply. However, annual statistics released by the National Anti-Drug Agency (NADA) show a decrease in detected drug users compared to the previous year. The main factor that caused the decrease was the government's efforts to curb the spread of the COVID-19 pandemic in the year in question. Inaccurate estimates of the drug user population cause policies and strategies designed to deal with this issue to be less effective. Therefore, the main objective of this study is to estimate the population of youth drug users as the largest age segment of drug users in Malaysia using the benchmark multiplier method. Data from the NADA database were used as benchmarks and secondary data from the 2020 prevalence study were used as multipliers. The findings of the study showed that an estimated 654,000 individuals between the ages of 15 and 39 used drugs in 2021. A state-by-state comparison shows that Selangor has the highest number of drug users, with an estimated 133,000 individuals involved in drug use. Sabah is ranked second highest, with an estimated 91,000 drug users, while Johor is ranked third, with approximately 73,000 drug users in the state. Efforts to address the issue of substance abuse need to be increased based on the estimates shown from this study. This estimate is useful as a basis for future researchers in estimating the population of drug users or other hidden populations.

STRATEGI KETIDAKSANTUNAN BAHASA DALAM KALANGAN KOMUNITAS FACEBOOK DI MALAYSIA

This study focuses on the impoliteness strategies used in interactions among Facebook users in Malaysia. It is also scrutinized the perception of Malaysian netizens regarding the impoliteness strategies used in social media interactions. A mix of the qualitative descriptive and quantitative methods was employed. An approach of a qualitative descriptive is to comprised social interactions in the selected Facebook pages that contained the construction of impoliteness strategies. A total of 288 comments from netizens were selected, examined, and analyzed using the Impoliteness Strategies (Culpeper, 2011). The findings showed that there are various patterns of impoliteness strategies used, such as bald on record impoliteness, sarcasm, and inappropriate address forms. Whereas a quantitative approach involved a questionnaire that intended to determine the perception of netizens regarding the use of impoliteness strategies and factors that instigate the use of these strategies in social media interactions. Respondents consisted of 100 students aged between 18 to 35 years, randomly selected from public universities in Malaysia. The analysis of the questionnaires has shown that most respondents accept negatively the use of impoliteness strategies in social media interactions. Essentially the results of the questionnaire were inconsistent with the practicalities of the interaction on Facebook, which clearly demonstrated the widely used impoliteness strategy.

Personal innovativeness and facilitating conditions in shaping the outlooks toward m-banking adoption among generation Y in Malaysia

<p><span lang="EN-US">The study investigated the determinants of m-banking adoption among generation Y (Gen-Y) in Malaysia. The study underpinned the technology acceptance model as the main guideline or a blueprint for analyzing the research model. The study applied a survey research design and investigated structural equation modeling (SEM) under the partial least-square SEM (PLS-SEM) technique using SmartPLS 2.0. A total 358 m-banking users in Malaysia were exerted as respondents who were randomly selected and then investigated. The results of the analysis conducted with PLS-SEM reveal the existence of usage convenience, facilitating conditions, and personal innovation in information technology that has been remarkably influenced by the outlooks that have adopted m-banking in the country of Malaysia. In addition, the usage convenience that has been felt and facilitated by the conditions found can affect the appraised practicality of m-banking remarkably. Finally, the usage convenience of m-banking that is felt among Gen-Y in Malaysia is influenced by the remarkable activation of personal conditions and innovations exerted in information technology.</span></p>

POST OCCUPANCY EVALUATION (POE) FOR ENHANCING SATISFACTION LEVEL OF COMFORTS IN MALAYSIA’S SCHOOL BUILDINGS

The physical factors of building performance in a school building must be determined to meet the users’ basic requirement of comfort level. The disruption of physical factors such as ventilation, lighting, or thermal may constitute to reduce the productivity and efficiency among users. Thus, Post Occupancy Evaluation (POE) is a significant tool to indicate the level of satisfaction and occupants’ comfort in ensuring the current issues mainly related to physical aspects such as indoor environmental quality, space utilization, energy efficiency, and so forth. Therefore, the primary purpose of this study is to assess the satisfaction level of school building users in Malaysia, including students, teachers, and staff to improve the quality of the indoor environment in a school building as the leading learning space for the future generation. The interview was conducted with 12 participants in determining the satisfaction level of building performance assessment on school buildings. Next, the survey instrument was distributed to 224 respondents in 7 different schools, to evaluate the awareness level of POE in current practice and to analyse the physical criteria to conduct the evaluation standards on school buildings in Malaysia. This study concludes that POE is the most accurate approach to estimate the quality of building performance, especially for school buildings. Also, it should be emphasized as a continuous routine of physical environment evaluation or a periodic assessment of school buildings.

THE MEDIATION EFFECT OF INTERNET USE GRATIFICATION AND INTERNET USAGE ON POSITIVE YOUTH DEVELOPMENT

Internet has influenced all aspects of modern man's life. Younger generations have always been interested in using different features of online world. Youths are found to be active Internet users in Malaysia. The present study was carried out to understand how Internet can influence Positive Youth Development (PYD), and to identify the relationship between patterns of using Internet and Internet skill on PYD. The mediation effect of Internet use gratification among Malaysian youth was also investigated. A quantitative survey method was used to collect data from a total number of 440 students, from University Putra Malaysia using stratified random sampling. The results indicated the mediation effect of patterns of Internet usage and Internet use gratification with positive youth development (PYD). However, there is no mediation effect of Internet skill and PYD with the mediation effect of Internet use gratification. In addition, the relationship between Internet use gratification and the five dimensions of PYD (competence, confidence, caring, character, connection) proved to be significant. There is no moderator effect for ethnicity and marital status; however, it is significant for gender. As media has proved to impress different aspects of the youth’s lives, it is recommended to pay more attention to its crucial role in the formation of positive development in further research. Media experts have the potential to use the youth’s capabilities in positive ways.

A study on 3D printing usage among Malaysian users

In this research, the use of three-dimensional (3D) printing among Malaysian users was studied. The aim of the research is to establish the demographics and use of 3D printing in Malaysia. A questionnaire was distributed among 3D printing users during a 3D printing webinar and via social media groups consisting of 3D printer users. For the demographic section, 74 males and 8 females responded to the questionnaire, with more than 90% of the respondents have tertiary education. 39% of the respondents are from Greater Klang Valley, and 33% of the respondents are self-employed. The highest application of 3D printing is for hobby (i.e., 67% of the respondents), while the highest response for experience in 3D printing is 28% with 1–3 years of experience. Creality 3D printer brand is the most selected printer brand, with 64.7% of the respondents using the brand. 33% of the respondents used the printer at a heavy usage rate of 5 days per week, which is the highest response. For the material used, 85.4% of the respondents agreed that they normally used polylactic acid, while 79.3% of the respondents selected Cura as the most used software. Furthermore, 79.3% of the respondents stated that the infill percentage setting as the most changed setting, while 63.4% of the respondents agreed that bed levelling is the most common problem in 3D printing. In the opinion section, most of the respondents believed that 3D printing technology is still new and should be taught in schools. Based on the results, the research has successfully established the demographics and usage among 3D printer users in Malaysia.

Analysis of Privacy Awareness among Social Media Users In Malaysia

Analysis of Privacy Awareness among Social Media Users In Malaysia

Exploratory research on the impact of Mysejahtera application on to the elderly based on user experience

The number of smartphone users in Malaysia is predicted to rise by 1.74 million by 2025, owing to the country’s expanding population. According to Statista (2021), in a survey on smartphone ownership, only 30% of respondents aged 65 and up have a smartphone. However, the researcher shall overview an increasing number of elderly individuals interacting with digital technology during the Covid-19 pandemic. The problem statement has been found in other scholars stating that most people over the age of 60 use mobile phones for minimal purposes, such as calling or SMS in emergencies (Coates. H, 2001). Most complaints are related to displays that are too small and difficult to see, buttons and characters being too small, causing them to push wrong numbers frequently (Hassan. H et al., 2014). Based on previous literature, the problems faced by the elderly using mobile phones are form factors and user interface (UI.) of mobile phone devices such as rubbery buttons, small screen display, small buttons, colors, backlighting, and text characters for viewing (Md Nasir et al.,2008). In this research, the researcher will conduct an exploratory study on the impact of the MySejahtera Application on the elderly. As we know, the elderly have severe difficulty with sight vision and other effects. Thus, the interface design and navigability with the information presented on the screen, and the number of functions, are amongst factors that make smartphone adoption difficult for the elderly. On the other hand, this research aims to determine or discuss UI/UX recommendations focused on elderly users. The outcome of this research will benefit the elderly in Malaysia as a developing country in terms of technological utilization.

BRAND ENGAGEMENT IN SELF-CONCEPT FOR INFLUENCER MARKETING: THE ROLE OF PRODUCT INVOLVEMENT AS A MODERATOR

Despite the rise of influencer marketing in creating brand engagement with customers on social media platforms, there exists limited understanding about the factors that contribute to brand engagement in self-concept (BESC) among social media followers. BESC is instrumental in increasing a brand’s perceived value and word of mouth. This study aims to investigate the influencer-based factor (perceived influence, alongside consumer centric factors (value co-creation and social media marketing [SMM] activities) as antecedents for BESC in the influencer marketing context. Furthermore, the study tests the moderating role of product involvement on these relationships. Responses were collected through a self-administered online questionnaire which yielded a sample of 202 social media users in Malaysia. Analysis through IBM SPSS demonstrated that value co-creation and SMM activities of influencer-endorsed brands are significant predictors of BESC, while perceived influence does not contribute to BESC. Furthermore, product involvement exerted a moderating effect on all three direct relationships of perceived influence, value co-creation, and SMM activities on BESC. The research framework contributes to a greater understanding of BESC antecedents and the role of product involvement in influencer marketing context. The higher the level of product involvement, the larger the propensity for followers to form BESC through recommendations of influencers. This study can be beneficial to marketing managers that are building their own influencer marketing campaigns through incorporating value co-creation and SMM activities in their brand engagement strategy.

An Integrated Model for Evaluating the Sustainability of Gamified Mobile Health Apps: An Instrument Development and Validation.

Mobile health (mHealth) apps are designed to support health behavior outcomes and improve well-being. The existing body of literature confirms mHealth's overall efficacy in promoting physical activity; however, more research on its utility in sustaining user engagement is needed. Understanding the determinants of an individual's willingness to continue using mHealth is vital to improving the intervention's success. This study developed a unified model and survey instrument adapted from extant literature while introducing new constructs to predict the sustained use of gamified mHealth. A pilot study was conducted to validate the survey instrument using 48 gamified fitness app users in Malaysia. The survey instrument was tested following rigorous guidelines for quantitative research in the information system context. According to the findings, the reliabilities of most measurement items met the criterion, and those items were retained. Overall, this paper contributes by integrating social comparison theory and the self-determination theory for sustaining user engagement with gamified mHealth through an extrinsic and intrinsic motivation perspective.

Green meets food delivery services: consumers' intention to reuse food delivery containers in the post-pandemic era

PurposeThe coronavirus disease (COVID-19) has increased food delivery service demand, which generates massive amounts of solid waste, specifically plastic material. Therefore, this study aims to examine the determinants of consumers' intention to reuse food delivery containers (ITR) using the extended theory of planned behavior (TPB). Moral obligation was included as an antecedent, while behavioral expectation (BE) ahead of behavioral intention was an immediate predictor of consumers' pro-environmental behaviors.Design/methodology/approachThe hypotheses were tested on 348 food delivery service users in Malaysia and analyzed using the partial least squares structural equation modeling (PLS-SEM).FindingsThe findings indicated that consumers' ITR is directly influenced by perceived behavioral control and attitude. Perceived behavioral control and attitude had a positive partial indirect effect on ITR through BE. Meanwhile, subjective norms and moral obligation had a positive full indirect effect on ITR through BE.Research limitations/implicationsThe findings can be directly applied to practical situations of food delivery companies and environmental protection organizations managing solid waste among food delivery services.Practical implicationsUnderstanding consumers' ITR could promote practical environmental sustainability. Practically, the study provides insights to the food delivery service industry, policymakers and relevant stakeholders to encourage consumer behavior change by reusing food delivery containers in line with Sustainable Development Goal 12.Originality/valueThe study enhances the existing literature by extending TPB with two psychological variables: moral obligation (independent variable) and BE (mediating variable). To the best of the authors' knowledge, this study is the first attempt to empirically investigate BE in consumers' pro-environmental behavioral intention in a high-context culture and developing economy. This study could benefit food and beverage merchants, food delivery companies, governments, non-governmental organizations and pro-environmental behavior researchers in this industry.

The Interaction of Ergonomic and Anthropometric Factors in Occasional Chair Design for Elderly Malaysians

This research focuses on furniture ergonomics, specifically the occasional chair for elderly Malaysian. An ergonomics study in furniture design is essential to ensure its full functionality meets user satisfaction. The design must comfort the end user and reduce the risk of injury. Additionally, different ergonomic requirements must be considered depending on the age and environment of the user. As a result, to avoid injury and provide comfort to users, this study prioritises ergonomics chair design for a group of users in Malaysia, the elderly aged 60 and above. This study proposes a new design to meet the ergonomics requirements of elderly users. The vital need to meet comfort and reduce injuries for the elderly can be met through the study of ergonomics for the elderly, which can be applied to products in the future. The researcher has set the design parameter according to the anthropometric data from the Business and Institutional Furniture Manufacturers Association (BIFMA) standards. The assessment outcomes determine the ergonomic dimension requirements to provide comfort and safety. The suggested dimensions when through the simulation ergonomics analysis. The result shows that the new recommended dimensions comply with the Rapid Upper Limb Assessment (RULA). In conclusion, ergonomic design needs for the elderly due to lacking physical and mental strength.

Halal or Haram? The COVID-19 Vaccine Discussion Among Twitter users in Malaysia.

Vaccine hesitancy is gaining attention due to the increasing spread ofthe COVID-19 pandemic in Malaysia. Malaysia is a majority Muslim country and religion has a significant influence on the acceptance or rejection of vaccines. This is clearly seen through the disagreement over the halal statusof vaccines. Social media has become a platform for discussion and dissemination of information and dis-information on vaccines. Thus, it has had a relatively significant influence on vaccine hesitancy among social media users. By analysing tweets from February 2020 to February 2021 using Twitter API, this paper highlights the discussion of COVID-19 vaccines' halal status on Twitter. This study focuses on the analysis of vaccination reluctancy among the Twitter users in Malaysia and found that the most prevalent theme from the discussion is the constructed religious narratives to justify scientifically misleading and false claims concerning vaccination represented on social media. This finding also calls for a deeper understanding of society's constructed knowledge concerning contemporary issues in the digital age on social media.

Consumer Satisfaction in E-shopping: Shopee Malaysia Case

After the outbreak of the Covid-19 pandemic, e-shopping has grown substantially. Consumer purchasing behavior changed from physical mode to online mode. They comprehended the convenience of purchasing goods on E-shops such as Shopee. Shopee is Malaysia's most popular e-commerce platform, and its user base increased significantly following the pandemic. It created a significant obstacle for Shopee to maintain and enhance consumer satisfaction. Consequently, the purpose of this paper is to discover the factors influencing consumer satisfaction with Shopee in Malaysia. In this study, six factors were identified: perceived ease of use, perceived security, perceived trust, perceived price, and perceived convenience. Our study used an online survey questionnaire created using Google Forms. Through the study, a total of 151 Shopee users from Malaysia were gathered. SPSS will be used to analyze the respondent data to determine the significance of each factor in relation to customer satisfaction. The results of this study show that perceived price, perceived convenience, and perceived security have a significant impact on customer satisfaction. However, perceived ease of use, perceived trust, and perceived usefulness are insignificant in influencing customer satisfaction among Shopee users in Malaysia. This research gives essential information and guidance for enhancing Shopee's customer satisfaction.

A STUDY ON THE EFFECT OF CUSTOMER’S SATISFACTION TOWARDS CUSTOMERS LOYALTY AMONG MOBILE TELECOMMUNICATION PROVIDERS IN KUALA LUMPUR

The purpose of this study is to understand the effect between customer satisfaction and customer loyalty in the Malaysian mobile telecommunication services. This sector is highly competitive as new players are coming in, with aggressive price offering, high promotion, better network quality and great customer service. 80 Respondents participated in this study. Out of this five-variable test (Service Quality, Pricing, Switching Cost, and Brand Image) it is found that Responsiveness and Brand Image have a positive relationship on Customer Loyalty. The present study has its own limitation since this research is only conducted in the Kuala Lumpur area. Therefore, the finding of the study is unable to be generalizing for the whole population of hand phone users in Malaysia as the sample size is considered small. In conclusion service providers must be able to understand the effect between customer satisfaction and customer loyalty. It will be a great challenge for the service providers in preparing their strategic plan in maintaining customer loyalty, and at the same time expanding their customer base.

Dark Side of Mobile Phone Technology: Assessing the Impact of Self-Phubbing and Partner-Phubbing on Life Satisfaction

Aim/Purpose: The study aims to explore the attributes of self-phubbing and partner-phubbing, as well as their impact on marital relationship satisfaction and the quality of communication. Furthermore, it aims to comprehend how these characteristics could impact an individual’s total level of life satisfaction. Background: The study aims to establish a clear association between specific mobile phone usage behaviors and their subsequent impact on relationship satisfaction and the quality of communication. This study investigates the effects of two types of behaviors on interpersonal relationships: self-phubbing, which refers to an individual being deeply absorbed in their own mobile phone use, and partner-phubbing, which refers to witnessing one’s partner being deeply absorbed in a mobile device. Methodology: This study utilizes a quantitative approach. The poll involved 150 smartphone users in Malaysia who are in relationships, and they participated by completing a questionnaire. The data analysis was performed using the Partial Least Squares-based Structural Equation Modeling method. Contribution: This research addresses the gap and gives insight into the consequences of self and partner phubbing and its impact on the relationship and life satisfaction among partners by providing a research model that was validated with primary data. Findings: The results of this survey show that smartphone conflicts harm relationship satisfaction but not communication quality. It was revealed that communication quality does not directly bring a negative impact on life satisfaction, but it directly affects relationship satisfaction, which, in turn, harms life satisfaction. Recommendations for Practitioners: The findings of this study can be used by practitioners to improve relationship counseling and therapy. Through the integration of the notion of phubbing and its impact on relationship happiness, couples can receive guidance on how to reduce the tension that arises from using smartphones. Recommendation for Researchers: Previous research was conducted exclusively on only an individual’s phubbing behavior, but limited work was done on the partner’s phubbing behavior. Future researchers can enhance this model by identifying more factors. Impact on Society: This study addresses broader societal ramifications in addition to the dynamics of particular relationships. This study promotes a more mindful use of smartphones by exposing the complex relationships between technology use, relationship happiness, and general life contentment. This will ultimately lead to healthier relationships and improved societal well-being. Future Research: In the future, we are going to implement an artificial neural network approach to test this data to predict the most important factors that influence phubbing.

Social Media Use and Sexual Harassment Propensity among Female Youth in Perak

Malaysia has been recorded as having one of the highest internet penetration rates in the Southeast Asia region. To date, there are 30.25 million active social media users in Malaysia. This statistic indicated the growing number of social media users, which can be referred to as a blessing in disguise for Malaysia. One of the devastating impacts is the rising number of sexual harassment cases in Malaysia. Thus, this study is conducted to study the impact of social media use and sexual harassment propensity among female youth in Perak. A quantitative survey was conducted with 384 female youth in several localities in Perak using cluster sampling. Based on the survey, it was indicated that the frequency of social media use among female youth in Perak is moderate, and the sexual harassment propensity recorded from them is low. However, this study has shown that there is a significant relationship between social media use and sexual harassment propensity. As this is a quantitative study, it is recommended that future scholars conduct a qualitative study to explore this issue thoroughly. Furthermore, future studies can recruit participants from both genders, as the current trend shows men among the rising victims of sexual harassment. To improve this situation in the future, every stakeholder—parents, educators, ministries, and relevant bodies—should explore feasible solutions to enhance media users’ awareness and understanding of this issue.

PERIKLANAN PRODUK TEMPATAN DI FACEBOOK: KAJIAN KES PRODUK SOBELLA

Facebook is a social media network site that was introduced by a student at Harvard University in 2004, Mark Zuckerberg. In 2020, Facebook is still at the top of the list of the most popular social media networks in Malaysia, which is 91.7% of all Internet users in Malaysia. Facebook actually experienced a decrease in users this year from 2018. Despite experiencing a slight decrease in Internet users of Facebook since previous years, Facebook is still seen as an active social media platform in Malaysia. Facebook is the best social media for friends and acquaintances no matter old or new acquaintances. In addition, Facebook can deliver a wide area reach and a high frequency of sending messages to the target segment at a low cost. Because of these characteristics, that advertisers expand their social networks and are also the choice to market and deliver messages about their products. This paper will discuss the research conducted on the advertising of Sobella Cosmetics products on Facebook by looking in terms of information search, entertainment, social interaction and brand awareness. The research method used is quantitative, which is by distributing questionnaires online to respondents among Sobella product users to obtain information. The results of the study found that the majority of respondents agreed that Sobella ads on Facebook can provide information that helps them, in addition the ads also contain entertainment features, allowing them to socialize and interact with each other also with the founder of Sobella and last but not least increase their awareness of the Sobella brand.

Impact of Excessive Smartphone Usage (ESU) on Online Distance Learning (ODL) From Ergonomic Perspective Among Public University Students in Klang Valley, Selangor, Malaysia

The number of smartphone users in Malaysia continues to rise. In 2015, the nation had approximately 14.5 million smartphone users, and this figure is predicted to climb to more than 20 million by 2020. During the COVID-19 pandemic, the rate of smartphone use among public university students has risen since Online Distance Learning (ODL) was adopted, and students must adhere to it to stay safe and away from the Covid-19 virus. The aim of this study is to investigate the ergonomic effects of excessive smartphone usage among public university students in Klang Valley, Selangor, Malaysia. A cross-sectional study was conducted, with 200 public university students from Klang Valley taking part. Non-probability sampling was utilized, and data was gathered using a set of online surveys created by Google Form. The data was analyzed using SPSS software version 20.0, and Chi-square was used to examine the association of health problems with MSDs. The majority (46.0 %) are between the ages of 22 and 23, and 55.0 % are female. The Chi-square test revealed that a few factors are associated with musculoskeletal disorders and excessive smartphone usage (MSDs). Excessive smartphone usage has been shown to have a negative influence on human health, both physically and emotionally. Further studies should cover all public universities and schools in Malaysia's area to investigate the influence of excessive smartphone usage during COVID-19 during ODL, as well as other activities, to generate better data and findings.