Academic Library Users Research Articles

대학도서관이용자 불평행동의 영향요인에 관한 실증적 연구 - 대구경북지역 대학생이용자를 중심으로 -

이 연구에서는 대구경북지역의 대학도서관이용자 582명을 대상으로, 불만족의 강도와 무료이용지각, 불평에 대한 태도, 불평비용, 불평의 성공가능성, 서비스의 중요성, 외적귀인, 충성도 둥의 불평행동의 선행요인이 이용중단, 직접 및 간접항의, 부정적 구전, 제3자를 통한 불평 둥의 각 불평행동 유형에 미치는 영향을 실증적으로 분석하였다. This study Is to investigate extensively the complaint responses of the academic library users, with a special regard to those in Daegu Metropolitan City and in Kyungpook Province. It selects and analyzes empirically some of the antecedents of the complaining behaviors including perceived severity of dissatisfaction, perception of free un, attitude toward complaining, cost of the complaining, likelihood of success, product/service importance, external attributions and loyalty : and complaint responses including exit, voice(redress seeking), negative word-of-mouth and third party complaints, of the academic library users, based on the theoretical backgrounds. Final data through questionaries are obtained from 582 unsatisfied academic library users in 5 universities in those areas, 542 of them analysed with SPSS 11.0 for Windows.

From Pencil to PC: Bringing Archive Catalogues Online

In the last ten years researchers have become accustomed to being able to search the catalogues of university and research libraries remotely: first using the Telnet protocol, but increasingly via the World Wide Web. It has been many years since personal visits to such libraries were necessary in order to discover information about their printed book holdings. Users of academic libraries with these facilities are now used to exploring collections from a distance and arranging access to off-site items in advance of their visit. Union catalogues such as COP AC, which provides access to the holdings of 22 UK university libraries and the British Library, have made resource discovery easier still. For archives, however, the situation has been less straightforward.

Multitasking information seeking and searching processes

AbstractRecent studies show that humans engage in multitasking behaviors as they seek and search information retrieval (IR) systems for information on more than one topic at the same time. For example, a Web search session by a single user may consist of searching on single topics or multitasking. Findings are presented from four separate studies of the prevalence of multitasking information seeking and searching by Web, IR system, and library users. Incidence of multitasking identified in the four different studies included: (1) users of the Excite Web search engine who completed a survey form, (2) Excite Web search engine users filtered from an Excite transaction log from 20 December 1999, (3) mediated on‐line databases searches, and (4) academic library users. Findings include: (1) multitasking information seeking and searching is a common human behavior, (2) users may conduct information seeking and searching on related or unrelated topics, (3) Web or IR multitasking search sessions are longer than single topic sessions, (4) mean number of topics per Web search ranged of 1 to more than 10 topics with a mean of 2.11 topic changes per search session, and (4) many Web search topic changes were from hobbies to shopping and vice versa. A more complex model of human seeking and searching levels that incorporates multitasking information behaviors is presented, and a theoretical framework for human information coordinating behavior (HICB) is proposed. Multitasking information seeking and searching is developing as major research area that draws together IR and information seeking studies toward a focus on IR within the context of human information behavior. Implications for models of information seeking and searching, IR/Web systems design, and further research are discussed.

Electronic reserves in support of online learning communities: Report on a pilot project at widener university

This paper will discuss the roles of electronic reserves in the digital library, focusing particularly on academic library user characteristics and how electronic reserves can be a tool in forging and expanding new ways of collaborating with faculty. Issues for implementing and managing electronic reserves operations will also be discussed.

Beyond research guidance: the Gateway Library Research Mentoring Program

Provides an overview of a new information literacy initiative at the Penn State University’s Gateway Library. The Research Mentoring Program was designed to address the individual needs of academic library users who are inexperienced in the use of digital/electronic resources and require assistance in identifying, accessing and navigating the myriad digital/electronic resources for their research. Discusses the rationale for such programs, program objectives and activities undertaken to meet these objectives, and program outcomes.

Barbarians at the gates: a half-century of unaffiliated users in academic libraries

Barbarians at the gates: a half-century of unaffiliated users in academic libraries

The Information Explosion: Continuing Implications for Reference Services to Adult Learners in Academia

Summary The reference environment is being transformed by constant changes in computer technologies and communications, as collections and information in general become increasingly accessible electronically. Academic library users now have access to seemingly unlimited information. The explosion of information choices has implications for reference services to all users, particularly adult learners —those students older than the typical undergraduate —who are becoming a large presence on university and college campuses. This paper will explore these implications, stress the need for information literacy, and challenge academic reference librarians to assert themselves in the information arena.

Reference Assistance to Remote Users

This article identifies and discusses the particular information needs of the growing community of remote users of academic libraries. In addressing the practical considerations of providing reference assistance to this group, the authors concentrate on telephone and e-mail reference, the use of video technology and the World Wide Web. The article also discusses the importance of having a dedicated distance education librarian to ensure that the needs of remote library users are given high priority.

Courseware in academic library user education: A literature review from the GAELS Joint Electronic Library Project

Courseware in academic library user education: A literature review from the GAELS Joint Electronic Library Project

The Coming of Full-Service Access

Summary This paper provides criteria for document delivery vendor selection and substantive data to support an innovative realignment of budget allocations, staffing, and services to better meet the expectations and needs of the academic library user. A review of two projects incorporating document delivery into ready reference and acquisitions is followed by an extensive analysis of four major document delivery vendors as part of a research project funded by The University of Montana Faculty Grant Program and the Mansfield Library. Criteria to assess four commercial document delivery vendors are analyzed based on their use by faculty representing three academic departments. The findings of all three projects support the integration of document delivery services within a framework of integrated collection development, technical services and public services.

Academic library user education in China

The role of academic libraries is changing and expanding in China. Education reform in higher education has initiated many changes in the universities. Developing information technology has enabled academic libraries to move from traditional paper‐based environments toward networked‐electronic ones. A great number of global information resources are available to libraries now. Tsinghua University’s library, for example, has built an integrated library information system including CD‐ROM online searching. In 1998, the university was the first one to be connected to the Internet in China. In the same year, it began its leadership of the China Education and Research Network (CERNET). These accomplishments, as discussed here, have provided new and great challenges for faculty, students, and staff, especially librarians.

Retrieval effectiveness of surname-title-word searches for known items by Academic Library users

This article reports the findings of an experiment using a simulated title page, author surnames, and title words, one-third of which were selected by each of the three authors, to determine the frequency of one-screen displays when used to search for known items in an implied boolean retrieval system. Searches comprising surname plus one significant title word produced one-screen displays 78% of the time; surname plus two words 97% of the time; and surname plus three words 98.5%. Three-quarters of the significant words were nouns.

Retrieval effectiveness of surname‐title‐word searches for known items by Academic Library users

This article reports the findings of an experiment using a simulated title page, author surnames, and title words, one-third of which were selected by each of the three authors, to determine the frequency of one-screen displays when used to search for known items in an implied boolean retrieval system. Searches comprising surname plus one significant title word produced one-screen displays 78% of the time; surname plus two words 97% of the time; and surname plus three words 98.5%. Three-quarters of the significant words were nouns.

Electronic access to information from the library catalogue

The academic library user demands a variety of information, but moving between the online catalogue and other databases can be difficult, confusing and cumbersome. Indeed, the ability to access information directly from the library catalogue, without the need to repeat the search on the Web or an alternative database, would provide a useful advantage. Information Services at the University of Sunderland has employed Pac Plus for Windows (running on Costar software), an Ameritech Library Services online public catalogue product to provide an alternative to, but not replace, the existing front end of the public catalogue, and to facilitate the provision of access to full‐text examination papers, module guides and selected journal contents papers. The project looks at the scanning and set‐up implications, advantages, user reaction and future developments.

The complexity of information retrieval: A hypothetical example

Inquiries made by academic library users are frequently more complex than they may appear at first glance. Successful information retrieval based on complex queries is a function of cataloging, classification, and the librarian's interpretation. Aspects of complexity are explored using a proposed query as an example.

The Development of CAI Courseware on Reference Database Retrieval for Academic Library Users and Its Effect

The Development of CAI Courseware on Reference Database Retrieval for Academic Library Users and Its Effect

Russia and the former Soviet Union: a bibliographic guide to English language publications, 1986-1991

The tumultuous events taking place in Eastern Europe have resulted in an avalanche of publications in English about that part of the world. This volume, a continuation of the late Stephan M. Horak's series of bibliographies covering books published in English about the Soviet Union and Eastern Europe up to 1985, picks up where Mr. Horak left off. It provides a selective bibliography of books concerning Russia and the Soviet Union that were published in English from 1986 to 1991. Descriptive annotations of more than 1,400 titles contain bibliographic information, brief abstracts, and citations of major reviews when available. Focusing on the social sciences and humanities, this volume excludes pure science and technology, occasional papers, serial publications, publications under 50 pages in length, and those not readily available to the general academic and public library user. At a time when interest is high and material is proliferating, this guide is a must.

Academic Survey at The University of Newcastle Library

The writers outline the methodology involved in creating and administering a survey of academic library users. The survey was conducted to measure the quality of the collections and services at the University of Newcastle Library. In addition, a brief analysis of the results as well as some possible solutions to the perceived weaknesses of the library, as identified by the results, are provided.

特集 電子情報源とこれからの図書館サービス 情報環境変革下での教育と図書館

The advancement of information technology in the 20th century has influenced library activities and the forms of publications. The information media have been diversified and have progressed to paper media, micro forms and databases. We need to recognize that library types have been diversified to “paper library”, “automated library”, and “electronic library” following the advancement of information technology. The appearance of the “electronic library” type means an innovation for libraries and library users. The concept of information literacy training refers to training of library users coping with this innovation. This author insists that information literacy training be composed of training for academic literacy, as well as computer literacy, for academic library users.

Supporting User Needs and Skills to Minimize Library Anxiety:

Academic reference and instruction librarians are commited to providing excellent and appropriate service to their library users. However, the increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, often form barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Guidelines are suggested for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs.