User Experience Research Articles

Exploring user experience and usability of mobile and open banking for digital natives in Turkiye

Exploring user experience and usability of mobile and open banking for digital natives in Turkiye

Delving into the world of webCHAT - an e-mental health support service for distressed youths in Singapore.

Young people face high rates of mental health issues, yet many do not seek professional help. In 2017, CHAT launched webCHAT - a free, anonymous, one-on-one synchronous web-based text service managed by case managers (CMs) to support young people aged 16 to 30 who may be hesitant about engaging in face-to-face mental health services. This study aimed to explore the perspectives and experiences of users who accessed webCHAT for mental health support in Singapore. A qualitative thematic analysis was conducted using transcripts of webCHAT sessions to identify main themes. Many users accessed webCHAT to seek support with emotional and behavioural concerns, valuing its immediacy and anonymity over traditional appointment-based services. A desire to 'get better' and self-realisation emerged as important motivators for seeking help, with webCHAT offering a supportive space for reflection. Key barriers to seeking additional support included fear of stigma, concerns about leaving a 'medical record', potential hospitalisation, and treatment costs. webCHAT appears to be a viable early intervention and preventive approach, providing young people with a pathway towards in-person support services. Professional guidance from CMs is essential in encouraging users to pursue further support, emphasising the importance of human expertise in digital mental health platforms. By fostering early help-seeking and self-realisation, webCHAT has the potential to reduce the long-term impact of mental health challenges. Future research could explore webCHAT's long-term effects and identify improvements to facilitate users' transitions to in-person support.

Different adaptation error types in affective computing have different effects on user experience: A Wizard-of-Oz study

Different adaptation error types in affective computing have different effects on user experience: A Wizard-of-Oz study

Nurse's perspective: Evaluating importance and satisfaction with hospital patient infotainment terminal.

The Patient Infotainment Terminal (PIT) plays a pivotal role in Smart Health, enabling hospitals to actively pursue the objective of fostering Shared Decision-Making. By providing General information, Medical information, and Entertainment options, the system fosters effective patient-clinician communication and significantly elevates the standard of care. This study aimed to investigate how registered nurses utilized the PIT and prioritized functions based on their perception of importance and satisfaction to find out high-importance but low-satisfaction PIT functions. Our study included registered nurses who served in the medical, surgical, gynecological, and pediatric wards of a hospital in northern Taiwan. We employed a structured questionnaire grounded in the Importance-Satisfaction model to gather nurses' perceptions of "importance" and "satisfaction" with Patient Infotainment Terminal functions. We collected 189 valid questionnaires with a recovery rate of 85%. The results showed that nurses scored highest on the importance and satisfaction of the "Medical information" function of the PIT (mean: 4.05; 3.28), followed by " general information" (3.82 and 3.25) and "entertainment" (3.55 and 3.13). Among the subcategories of "Medical information," the "My Examination" feature, which enables patients to access their examination schedules and results, was highlighted as a critical area. Despite its high importance (mean: 3.98), the feature received lower satisfaction scores (mean: 3.17), reflecting the need for improvements in scheduling precision and user experience. Most nurses expressed satisfaction with the PIT functions, and prioritized enhancement should be directed toward the "My Examination" feature to better align with user expectations and improve patient-centered care.

Adaptations to the welsh national exercise referral scheme during the COVID-19 pandemic: a qualitative study exploring the experiences of service users and providers and supplementary out-of-pocket cost analysis

BackgroundDespite the proliferation of exercise referral schemes in the UK, evidence on their efficacy is equivocal. The Welsh National Exercise Referral Scheme (NERS) is heavily used but inequalities in uptake have been reported. As a result of the COVID-19 pandemic, NERS was initially suspended and then transitioned from standard face-to-face delivery to alternative remote methods, including virtual delivery. The aim of this study was to explore the barriers and facilitators to uptake and engagement of NERS when delivered in face-to-face and virtual formats, and to examine the cost to service users of engaging with the scheme in these different ways.MethodsThis was a qualitative study with supplementary cost analysis. Maximum variation sampling was used to recruit participants. Interviews with service users (n = 21) and one person who declined the service, and three focus groups with service providers (n = 19), were conducted. Framework analysis was used to analyse the qualitative data. Quantitative data obtained through the interviews on service users’ out-of-pocket costs of attending face-to-face or virtual classes were summarised using descriptive statistics.ResultsFive themes were identified from the qualitative analysis which summarised barriers and facilitators to uptake and engagement as perceived and experienced by the different stakeholders. Themes included: opaqueness and uncertainty around referral; Exercise Referral Professionals allaying concerns and providing reassurance at scheme entry; the mixed appeal and accessibility of virtual delivery; factors that support ongoing engagement; and personal and financial circumstances restricting uptake and engagement.ConclusionsThis study indicates that offering a virtual version of NERS could make the scheme more accessible to those who are typically underserved, provided strategies to address digital inclusion are addressed. Findings provide wider evidence to inform adaptations that could be made to ensure that other exercise referral schemes can optimise virtual delivery.

Reusable Intermittent Catheters are Acceptable but Product Innovation is Needed: An Interview Study of Catheter Users' Experiences.

The purpose of this study was to explore the experiences of intermittent catheter users after using both reusable and single-use catheters, with a particular focus on factors that affected acceptability. Qualitative descriptive study following a clinical trial. Thirty-six participants who had used both reusable and single-use catheters in a clinical trial were interviewed between June 2022 and March 2024. All were living at home in England or Wales, UK. Participants were invited to interview following one-year's use of a reusable catheter as part of a clinical trial. The reusable catheter was used in combination with their usual single-use catheter. Semi-structured telephone and video interviews were used to enable participants to describe their experiences. Data were analyzed using inductive methods and framework analysis to develop themes and subthemes. Data analysis identified 4 themes. Successful use of the reusable catheter depended on capacity, confidence and willingness of the individual to adapt. Most people found reuse easier to do at home but there were significant barriers when going out. The design of the catheter used in the trial and the process of reuse did not suit everyone. While there was a desire to continue reuse, this was conditional on the provision of single-use catheters to enable users to mix and match both types in different situations. This study presents data from participants who were enthusiastic to try reusable catheters, mainly for environmental reasons, as part of a trial. For most there was a desire to mix and match, combining single use and reusable catheters for different situations. Innovation is needed to create a range of reusable catheter designs and cleaning processes that better meet individual needs.

Number Plate Recognition Smart Parking Management System Using IoT

This study aims to address the urban vehicle parking issues by proposing a solution using Automatic Number Plate Recognition (ANPR) through image processing and a sensor-based hardware system. Integrating these technologies forms a Smart Parking Management System (SPMS) to automate parking processes and enhance the parking experience. The study aims to create an efficient system that eliminates manual vehicle registration and optimizes space utilization. ANPR and IoT-based sensors help users identify the available slots and pay only for the actual parking duration, which will help to minimize the fixed billing rates. The proposed ANPR system processes vehicle number plates at entry, ensuring seamless identification and eliminating manual registration. IoT sensors monitor real-time slot occupancy, transmitting data to a web admin panel. This panel provides insights such as entry and exit times, total parking duration, and billing costs, facilitating efficient management and remote monitoring. The ANPR-based SPMS reduces reliance on manual processes, streamlining entry procedures. By dynamically assessing slot availability through IoT sensors, users can locate unoccupied spaces quickly, which enhances user convenience. The web admin panel allows administrators to monitor the system remotely, ensuring smooth operations and maintaining accurate records. This study introduces a comprehensive solution to urban parking challenges by integrating ANPR and IoT technologies. The SPMS improves efficiency, reduces human resource needs, and enhances user experience with flexible billing based on actual duration. The combination of hardware and software provides a foundation for effective urban parking management.

Pioneering the Security of EHRs Using an Immersive Blockchain Conceptual Framework

This study develops a conceptual framework to enhance the security and functionality of Electronic Health Records (EHRs) in response to advancing healthcare needs. Objectives include strengthening data protection against both traditional and quantum cyber threats, increasing system resilience, and improving user experience and operational efficiency. Methods/Analysis involve a novel combination of Advanced Encryption Standard (AES) and quantum cryptographic algorithms CRYSTALS-Dilithium and CRYSTALS-Kyber within a hybrid blockchain architecture to secure EHRs. Decentralized Autonomous Organizations (DAOs) are incorporated to decentralize control and reinforce security, while artificial intelligence and metaverse integration facilitate user engagement and streamline operations. Findings indicate that this hybrid blockchain model, enhanced with quantum-resistant cryptography and decentralized governance, significantly improves EHR security. AI and the metaverse contribute to user interaction and operational flow. Novelty/Improvement lies in integrating hybrid blockchain, quantum cryptography, AI, and the metaverse into a unified framework, effectively addressing current and future healthcare data management challenges. This multi-layered approach represents a significant advancement over existing systems by bolstering EHR security, user engagement, and operational capabilities. Doi: 10.28991/ESJ-2025-09-01-010 Full Text: PDF

An Assessment of Multi-dimensional Factors Influencing Patronage of E-Commerce Channels in Beijing, China: Inputs for Loyalty Program

Cognizant of the growing Chinese e-commerce as one of the fundamental elements of the modern world because of technological advancements, this empirical study investigated e-businesses that utilize a variety of digital channels, such as social media, websites, and specialized applications, to market their products. Through a quantitative-descriptive research method, this study assessed the factors influencing e-commerce patronage, including product type, product quality, pricing competitiveness, user experience, and information security. The respondents were 300 customers of Tiktok, TaoBao, and JingDong in Beijing, China, chosen through quota sampling, who completed a survey questionnaire as the primary instrument for gathering data to answer research problems and test the hypothesis. The results revealed that user experience is highly influential in e-commerce patronage. The impact of these elements on patronage may vary depending on user preferences, platform design, and the overall shopping journey. The availability of a wide range of products on e-commerce platforms attracts customers looking for diverse options, influencing their patronage decisions. Competitive pricing strategies, including discounts, promotions, and price comparisons, significantly influence customers' choice of e-commerce channels. Trustworthiness and security of payment methods, data protection, and overall transaction security play a crucial role in attracting and retaining customers. The factors influencing e-commerce patronage are not significantly affected by demographic characteristics such as age, sex, educational attainment, and income.

Turbo Bid: An Integrated Platform for Car Bidding and Services

Abstract: The Turbo Bid system is a comprehensive platform designed to streamline the car bidding process while integrating essential car services. The platform enables users to participate in real-time auctions for vehicles while offering services such as maintenance scheduling, insurance management, and vehicle history checks. By combining bidding and services, Turbo Bid provides a one-stop solution for buyers and sellers, enhancing transparency, efficiency, and user experience. This system is set to transform the automotive auction and service industry by integrating advanced technologies and user-centric design.

A mixed-methods study exploring the benefits, drawbacks, and utilization of data in care: Findings from the EPI-CAL early psychosis learning health care network.

Using data collected in routine care delivery to inform treatment is a key feature of a learning health system (LHS). In this study, we explored the experiences of service users and providers adopting measurement-based care (MBC) in early psychosis (EP) specialty care settings. Qualitative interviews were conducted with 32 providers and 12 service users across 18 programs in the Early Psychosis Intervention Network of California (EPI-CAL). These findings were compared with quantitative data from Beehive, EPI-CAL's data collection and review application. Regarding the clinical benefits of MBC in EP, three broad themes were identified - supporting safety monitoring and response, the assessment process, and delivery of psychotherapy. Powered by Editorial Manager® and ProduXion Manager® from Aries Systems Corporation Outside of direct clinical care, Beehive was considered to support clinical supervision and external reporting, while service users reported data collection facilitated selfreflection. In the quantitative Beehive application data collected from 23 EP programs, high utilization of the safety alert system was evident (349 alerts in total, of which 338 [96.85%] were resolved at a median of 2.03days). However, service users' key survey data was only reviewed by assigned providers in 32.22% (142 of 441) of cases. While providers and service users saw many benefits to Beehive, utilization was highly inconsistent outside of the alert system. Going forward, further consideration of how best to support EP providers to consistently use data in care is necessary to maximize the utility of the LHS approach and positively impact outcomes.

Detecting Cyberbullying through Social Media: A Deep Learning Approach

The use of digital technologies has led to the development of cyberbullying, and the use of social media has become an important source of it. Cyberbullying can take many forms, like explicit remarks, threats, hate messages, and posting false information about someone that millions of people can see and read. Cyberbullying is a misconduct in which an attacker targets a person with online provocations and hatred, leading to emotional, social, and physical impacts on the victim. This study proposes a novel approach to preventing cyberbullying through deep learning techniques like specifically Recurrent Neural Networks (RNNs), Bidirectional Long Short-Term Memory (Bi-LSTM). This research sets the groundwork for the creation of intelligent and adaptive structures that promote an optimistic online experience for users all over the world.

Enhancing User Experience during Organizational Transformation: Effective Change Management and User Adoption Strategies

Enhancing User Experience during Organizational Transformation: Effective Change Management and User Adoption Strategies

Prescripto

Abstract: The Prescripto is a digital platform that simplifies scheduling medical consultations. It allows patients to search for doctors by specialty, location, or availability and book appointments at their convenience. The system supports secure user authentication, real-time updates, and online payment integration for consultation fees. Doctors can manage their schedules, view patient details, and track appointments efficiently. Notifications and reminders enhance user experience by ensuring timely updates. By modernizing the appointment process, this system improves accessibility, reduces wait times, and enhances the overall efficiency of healthcare services

A One Stop Solution for Tourism

This project focuses on developing an intuitive system that enables efficient management and discovery of hotels, events, and cabs. The Admin has the ability to add various places such as hotels, events, and cabs for users to explore. Additionally, hotels and event organizers can input details and view bookings, streamlining their operations. Users can register and log in to view and explore hotels, events, and cabs that have been added by the Admin. The system enhances the user experience by offering a centralized platform for place discovery and bookings. The platform ensures seamless interactions between users and place providers, making it easier for users to find and book hotels and events, while admins manage and update offerings effectively.

Evaluating user experience in cultural heritage through virtual reality simulations

Evaluating user experience in cultural heritage through virtual reality simulations

Digitizing a Travel Health Resource: Lessons Learned From Implementing a User Experience Framework to Improve a Travel Health Website.

User experience (UX) is a key element in the design of effective public health websites. The Centers for Disease Control and Prevention (CDC) Yellow Book, a key travel health resource published by the U.S. CDC, adapted its print publication into a free companion website in the late 1990s to increase the resource's online reach and allow for more frequent updates of content. This process did not adopt a digital-first approach, leading to UX gaps such as barriers to finding relevant content, poor visual appeal, and inaccessibility on mobile devices. On May 10, 2023, the CDC Travelers' Health Branch implemented a UX update for the CDC Yellow Book 2024 website to improve the website's overall structure, content, and functionalities. This meant that the previous CDC Yellow Book 2020 website was replaced with the updated CDC Yellow Book 2024 website. Website metrics from Adobe Analytics were collected to show the outcomes of these updates. The CDC Yellow Book 2024 website received 5,726,545 page views for the year following the UX update, which was a 46% increase in web traffic compared to the CDC Yellow Book 2020 website the year prior to the update. In addition, there were 2,375,995 users who returned to the CDC Yellow Book 2024 website seven or more days after their first visit. This case study provides an overview of how the UX framework was used for the CDC Yellow Book 2024 website, which includes describing the lessons learned to inform future digitization efforts for health promotion tools.

Balancing AI and human collaboration: Ethical methodologies for optimizing automation and empathy in user experiences

Balancing AI and human collaboration: Ethical methodologies for optimizing automation and empathy in user experiences

Search optimization in cruise booking systems: An agile approach

This article explores the transformation of cruise booking systems through advanced search optimization techniques and agile methodologies. It examines the unique challenges faced by cruise booking platforms, including complex itinerary management, seasonal pricing variations, and cabin inventory systems. The article discusses implementation strategies for semantic search, faceted navigation, and performance optimization, supported by a detailed case study of US-based Cruiseline. The article demonstrates how modern architectural approaches and optimization techniques can significantly improve search functionality, user experience, and booking completion rates in cruise reservation systems.

Combatting fraud in real-time payments: Strategies and technologies for securing instant payment systems

This comprehensive article explores the evolution and security challenges of real-time payment systems in the modern financial landscape. The article examines advanced fraud prevention strategies, including machine learning algorithms, artificial intelligence implementation, and real-time monitoring systems. It explores the transformation of Know Your Customer (KYC) processes through AI-powered identity verification and discusses the critical balance between security measures and user experience. The article further delves into emerging technologies such as quantum-resistant cryptography and edge computing, highlighting their role in shaping the future of payment security. The article demonstrates how financial institutions are adapting to new threats while maintaining transaction efficiency and regulatory compliance.