Analysis Of User Satisfaction Research Articles

VIRTUAL MOUSE WITH INTEGRATED CHATBOT

Notably, the research addresses challenges in achieving precision and user adaptability within Virtual Gesture Systems. Employing a systematic methodology, the study utilizes cutting-edge hardware and software to capture and analyze data related to hand motion. Additionally, this research integrates a voice assistant-based chatbot with limited functions, expanding the scope of interaction possibilities. The results offer a comprehensive evaluation of the combined Virtual Gesture System and voice-assisted chatbot. This evaluation includes a comparative analysis of accuracy, efficiency, and user satisfaction against existing systems in the field. The ensuing discussion interprets the findings, addressing initial research questions and outlining implications for future development. The integration of a voice assistant-based chatbot enhances the versatility of the system, opening avenues for streamlined and user-friendly interactions. Despite inherent limitations, this research significantly contributes to the understanding of Virtual Gesture Systems, presenting a novel approach to human-computer interaction across diverse domains.

Analysis of User Satisfaction of Telemedicine Services During COVID-19 Self-Isolation among FPH Students at the University of Indonesia

Telemedicine has become a new paradigm in the world of health since its popular use to assist the Ministry of Health in monitoring self-isolating patients during the COVID-19 pandemic. This study aims to analyze service quality variables related to user satisfaction with telemedicine services during COVID-19 self-isolation among students in FPH UI. This research is quantitative research with a cross-sectional approach. The results show that the platform most widely used for telemedicine services during the COVID-19 pandemic was platform H by 25 people. The average satisfaction of telemedicine users during self-isolation tends to be high, namely 3.8 with the lowest value being 2.3 (SD=0.534). Service quality and user satisfaction are all positively correlated with weak to strong correlation levels, namely responsiveness (r=0.306), service reliability (r=0.598), information quality (r=0.490), empathy (r=0.509), ease of service (r=0.633), perceived usefulness (r=0.486). The quality improvement factor is based on high satisfaction in easier appointment registration, savings in out-of-pocket costs for travel and queuing time at health services. However, holistic health and regulatory services are needed to address user data security threats.

Analysis of User Satisfaction of the M-Passport Application Service Using the Technology Acceptance Model (TAM) at TPI Class II Singkawang Immigration Office

Analysis of User Satisfaction of the M-Passport Application Service Using the Technology Acceptance Model (TAM) at TPI Class II Singkawang Immigration Office

Analysis Of Service User Satisfaction With The Performance Of Supervisory Consultants Based On Implementation Allocations In The Housing And Settlement Area Activities Of East Java Province

To realize better infrastructure development for housing and settlement facilities in East Java province and the success of the project, the government, especially in the PRKP sector of East Java Province, collaborates with service providers, one of which is supervisory consultants. This encourages supervisory consultants to improve their understanding of customer satisfaction. This research has several objectives, namely identifying variables related to the project management performance in the PRKP sector activities in East Java Province, measuring the customer satisfaction level of project management performance in the housing sector activities in East Java Province, and identifying the variables in the project management performance of the PRKP housing sector activities in East Java Province that need to be proposed for improvement or maintenance to enhance customer satisfaction. The research stages include the background of the research, formulation of the problem and research objectives, literature review, preliminary survey, data collection, data testing, and data analysis. The analysis method used is the customer satisfaction index and importance-performance analysis. The customer satisfaction index analysis results show a CSI value of 93.55%, indicating satisfaction. Meanwhile, the importance-performance analysis (IPA) results reveal an overall gap score of -13 and an overall conformity percentage of 94.61%, indicating that the project owner is not satisfied with the project management performance of the supervisory consultant. The importance-performance analysis (IPA) in this study identifies variables with high importance and satisfaction to be maintained, namely Integration Management, Scope Management, Schedule Management, Resource Management, Communication Management, and Procurement Management. Meanwhile Cost Management, Quality Management, Risk Management, and Stakeholder Management have low priority and need improvement.

A comparative analysis of user experience and satisfaction on Zomato and Swiggy in Ahmedabad and Rajkot city

A comparative analysis of user experience and satisfaction on Zomato and Swiggy in Ahmedabad and Rajkot city

A Comparative Analysis of User Experience and Satisfaction on Zomato and Swiggy

A Comparative Analysis of User Experience and Satisfaction on Zomato and Swiggy

Enhancing Soap Formulation from Waste Oil: An Analysis of Properties and User Satisfaction Using Taguchi Method

This research centers on modifying and optimizing waste oil soap formulation using Taguchi design of experiments (DOE). The aim of the study is to find optimal soap parameters with respect to the input variables such as water, NaOH, waste oil and agarwood dust. The output parameters to be investigated are pH, foaming rate, antimicrobial activity, and hedonic results which measure appearance, odor, textural properties, color, and general acceptability. Based on the hedonic results, Taguchi analysis reveals the rank order of parameters that influences the quality of the soap and it was noted that waste oil is the most important parameter followed by agarwood dust, water and NaOH. The optimal formulation determined consists of coconut oil, 70 ml of water, 2 g of agarwood dust, and 15 g of NaOH. Detailed properties analysis and the regression equation for this formulation are included to provide a comprehensive understanding of the soap’s performance. This systematic approach not only enhances the soap’s quality but also promotes the utilization of waste oil, contributing to environmental sustainability.

A Comparative Analysis of user Experience and Satisfaction on Zomato and Swiggy Among Residents of Gujarat State

A Comparative Analysis of user Experience and Satisfaction on Zomato and Swiggy Among Residents of Gujarat State

Analysis of User Satisfaction for Go-Pay Mobile Payment Based on E-Service Quality

Technology development has provided easier access and increased internet user penetration in Indonesia. An adaptation resulting from this progress is the digital payment system. Changes in the payment system have increased the demand for mobile payment services, leading to the emergence of competition among service providers. One of this competition’s services is Go-Pay, an integrated mobile payment service within its parent company's main application. This research aims to identify the characteristics of Go-Pay mobile payment service users, analyze the importance and performance levels of each e-service quality attribute of Go-Pay, and assess user satisfaction with Go-Pay. The methods used include descriptive analysis, Importance Performance Analysis (IPA), and Customer Satisfaction Index (CSI). The research results show that users consider sixteen out of twenty-four attributes important. Go-Pay demonstrates a high level of alignment between performance and importance, reaching 97%. The calculated CSI falls into the 'very satisfactory' category.

An Analysis of User Satisfaction Based on Gap Acceptance of Autonomous Vehicles at Highway Merging Section

An Analysis of User Satisfaction Based on Gap Acceptance of Autonomous Vehicles at Highway Merging Section

Comparative Analysis of User Satisfaction Levels on Livin By Mandiri and BSI Mobile Applications Using the PIECES Method

In social life, transactions are inseparable from humans. In general, exchange activities, means of payment for goods, are gradually being replaced in the modern world with the presence of banks to facilitate all human transactions. The facilities provided by banks centrally are Mobile Banking (M-Banking) or banking services through digital or mobile phones that function almost like ATMs. Livin By Mandiri and BSI Mobile are among the mobile banking providers with around 62 million users. As a new thing that has just entered the country, mobile banking, especially applications launched for the needs of the community, requires satisfaction analysis. Aiming at these issues, this study examines the effectiveness and efficiency of the system from the following aspects: User interface convenience. The following research aims to analyze user satisfaction of Livin By Mandiri and BSI Mobile mobile banking applications. User satisfaction analysis is determined using qualitative research methods and PIECES or performance, information and data, economy, control and safety, efficiency, service methods. The results showed that both applications had good performance according to PIECES indicators, but in terms of information, BSI Mobile outperformed Livin By Mandiri in the category and the Livin By Mandiri application outperformed BSI Mobile in terms of efficiency. With these satisfactory results, Livin By Mandiri and BSI Mobile can be said to be very good and this value must be maintained.

Understanding the Continuance Intention of College Students toward New E-Learning Spaces Based on an Integrated Model of the TAM and TTF

The emergence of educational video platforms has led to microlearning resources becoming increasingly mainstream. These platforms offer unique ecosystems and resource designs that better cater to the needs of learners. In this study, we examined the technology acceptance model (TAM) and task-technology fit (TTF) theory and conducted an empirical analysis of user satisfaction with new online learning spaces. We learned that perceived usefulness, perceived ease of use, and task-technology fit had significantly impacted user satisfaction, with these three factors collectively contributing to 78.2% of the variance in user satisfaction. Additionally, user satisfaction and task-technology fit significantly influenced the continuance intentions of users toward using these spaces, with both factors contributing to 66.7% of the variance in continuance intention. Overall, our findings revealed that the future development of new online learning spaces should consider the task requirements of learners and improve the platforms accordingly.

Analysis of User Satisfaction of Academic Digital Library: An Empirical Model with Mediating Effects

Analysis of User Satisfaction of Academic Digital Library: An Empirical Model with Mediating Effects

User Satisfaction Analysis of Hospital Management Information System Using the EUCS Method at Mitra Delima Hospital

Mitra Delima Hospital as one of the health facilities in providing its services is required to carry out the management and development of SIMRS in accordance with Minister of Health Regulation Number 82 of 2013 with the aim of supporting and improving the health service process at the hospital. The aim of this research is to analyze user satisfaction of the Hospital Management Information System (SIMRS) using the End User Computing Satisfaction (EUCS) method at Mitra Delima Hospital. This type of quantitative research, the research sample used was 35 health workers at Mitra Delima Hospital. The instrument uses a questionnaire and the analysis technique uses linier regression analysis. The research results showed that some respondents were very satisfied with the use of the Hospital Management Information System (SIMRS) using the End User Computing Satisfaction (EUCS) method at Mitra Delima Hospital. The regression analysis showed that content (p value 0,001) and timeliness (p value 0,03) influence the user satisfaction, while the other three which is accuracy, appearance and ease of use have no influence on user satisfaction. In the simultaneously analysis showed that there is an influence between all independents variables to users satisfaction (p value 0,00; Rsquare 0,935)at Mitra Delima Hospital. It can be concluded that overall respondents are satisfied with the use of the Hospital Management Information System (SIMRS) using the End User Computing Satisfaction (EUCS) method at Mitra Delima Hospital. Mitra Delima Hospital can maintain and increase the level of satisfaction with using SIMRS using the EUCS method, where it can provide additional training to officers in using SIMRS.

Brilink User Satisfaction Analysis in Kupang City

This research entitled analysis of BRILink user satisfaction in Kupang City (case study of Nusa Cendana University Students) is based on the government's efforts to facilitate access to financial services throughout Indonesia and increase public financial access, namely with a branchless banking program in which efforts to create innovation and expansion financial inclusion called BRILink. This research aims to explain the influence of service quality and transaction experience on user satisfaction, namely Nusa Cendana University students, as well as the benefits obtained for both the author, Bank BRI, and subsequent researchers. The research uses quantitative methods using analysis tests to determine the influence of quality and transaction experience. or not regarding the suitability of BRILink users. Based on the research conducted, it has been found that there is only one variable out of the two dependent variables that influences the independent variable, namely the transaction experience variable which influences the user satisfaction variable

Analysis of User Satisfaction in the Visiting Jogja Application with the Technology Acceptance Model (TAM) Method toward Increasing the Number of Tourists in the Special Region of Yogyakarta

The development of technology in the current era is very fast, one of the proofs of this technological development is Android. Android has many benefits that can help people's lives. The use of this android is not only used by the community but by an agency, namely the Yogyakarta Tourism Office. Using Android can help make it easier for tourists to travel in Yogyakarta. The Yogyakarta Tourism Office then launched a tourism application called Visiting Jogja. In using the application tourists will feel a certain emotion of satisfaction. Differences in application user satisfaction have an impact on increasing the number of tourists in the Special Region of Yogyakarta. This study aims to analyze user satisfaction in the Visiting Jogja application for increasing the number of tourists in the Special Region of Yogyakarta. The method used in this research is a descriptive quantitative analysis of the Technology Acceptance Model (TAM) by collecting data through questionnaires and observation. The results of this study are data on the relationship between user satisfaction of the Visit Jogja application and an increase in the number of tourists in the Special Region of Yogyakarta so that it can be a reference for the government to increase user satisfaction so that Yogyakarta tourism develops rapidly.

User interface analysis on shopee website using heuiristic method

Human and computer interaction is a science that focuses on planning and designing a system so that users can interact and work together according to the needs of the users themselves in the most effective way at every step of their work. The role of the user interface greatly influences the usability of an application or system. Heuristic Evaluation (HE) is considered the best usability evaluation method compared to others because it can find severe problems that other methods cannot detect. Therefore researchers will analyze the user interface on the Shopee website using the HE method. User Interface Analysis on Websites with the HE Method through online questionnaire distribution, from the results of online questionnaire distribution, it can be concluded that the website has deficiencies in terms of auxiliary features and documentation to assist users in using the system. Declared less because it has the lowest rcount (Total) value of 0.587 compared to other counts. Suggestions for research on Shopee user satisfaction analysis using the HE method, the authors convey suggestions that need to be improved in future research, namely that it is necessary to conduct research on Shopee user satisfaction using the HE method in a broader scope.

User satisfaction evaluation of an educational distance-learning platform with MUSA methodology

The purpose of this study was to provide an exhaustive analysis of user satisfaction regarding Moodle, an online educational platform, employing an innovative approach through Multicriteria Satisfaction Analysis (MUSA). Contrary to the traditional methods of assessing parameters like Ease of Use and Effectiveness, our study considered unique criteria including Technical Dimension, Possibilities of Teachers/Participants, Pedagogical Dimension, and Automated Functions. The distinctiveness of our approach was amplified by the application of MUSA for criteria weight selection, deviating from the conventional Pairwise Comparison methodology and its reliance on extensive questionnaire administration. Our methodology encompassed the distribution of online questionnaires via Google Forms to a sample of 100 participants from Greece, focusing on the bespoke criteria to derive a holistic perspective of user satisfaction. The MUSA algorithm was instrumental in not only delineating the analytical satisfaction evaluation but also in formulating a structured improvement action plan for the educational platform. A noticeable variance in criteria weight selection was observed when juxtaposing the MUSA algorithm and the traditional Pairwise Comparison methodology, underscoring the precision and reliability of our approach. The findings emanating from the application of MUSA underscore its potential as a pivotal tool in enhancing the quality and user satisfaction of educational platforms. Practical implications of the study are profound for software developers and educational institutions alike. The integration of MUSA into the design and evaluation process of educational software promises a pathway to incessant refinement, aligning with the dynamic needs of educators and learners, thereby elevating the educational experience to unprecedented heights.

Analysis Of User Satisfaction Of The Haji Pintar Application Using The Pieces Method At The Office Of The Ministry Of Religious Affairs Of Palembang City

The purpose of this study is to determine the analysis of user satisfac-tion with the Application Haji Pintar using the PIECES method. This research method is a descriptive method with a quantitative research approach. The population in this study is all students of the Palembang City Ministry of Religious Affairs Office who use the application Haji Pintar as many as 771 Haji Pintar Application users in 2022. The sam-pling technique using random sampling obtained a sample of 30 people. The results of the study The PIECES indicator variable has a relation-ship with user satisfaction seen from the value of Fcalculate 3.437 > Ftable 2.51, so it can be concluded that all variables together have a positive effect on user satisfaction. The value of the satisfaction level of users of the Haji Pintar Application using the PIECES method on application users, seen from the R Square value of 47.3%. Which means that users of the Application Haji Pintar at the Office of the Ministry of Religious Affairs of Palembang City are satisfied with user satisfaction on the data at the Office of the Ministry of Religious Af-fairs of Palembang City.

Cluster sampling MUSA methodology for user satisfaction analysis of an educational distance-learning platform

The subject of this paper is to provide a robust user satisfaction evaluation of an educational distance-learning platform with the use of multicriteria satisfaction analysis (MUSA), an innovative and consistent decision-making algorithm, which leads to analytical satisfaction charts and improvement action charts. The educational platform evaluated is Moodle. MUSA algorithm criteria used for the purposes of the present analysis are: (1) technical dimension, (2) possibilities of teachers, (3) possibilities of participants, (4) pedagogical dimension, and (5) automated functions. The originality of this re-search is the fact that MUSA algorithms criteria weights are calculated both for the total number of participants in the present study and for smaller sample subgroups, which represent various levels of satisfaction (above average grade represents overall satisfied users and below average grade represents overall dissatisfied users), age, gender and identity (teachers or university students). The selected cluster sampling leads to differentiated criteria weights and action diagram in MUSA algorithm. The selected methodology is a crucial step for the optimization of the existing user satisfaction algorithm and leads to more robust and valid results. As a result, the modified method is called cluster sampling MUSA algorithm (CSMUSA) and leads to an enhanced decision-making procedure, which is considered fundamental for the constant improvement of any educational platform and software and could be implemented by software companies during the design process.