Usable Responses Research Articles

Role of Readiness to Change in the Relationship Between Workforce Agility and Digital Transformation

This paper uses dynamic capabilities theory to explore the role of readiness to change as mediator in the intricate relationship between workforce agility and digital transformation. A total of 161 usable responses were gathered in two-waves of surveys from Indian organizations. Structural equation modelling was utilized to rigorously test the research hypotheses. The results unearthed a noteworthy positive link between workforce agility and the readiness to change, and this readiness, in turn, significantly influenced digital transformation. Intriguingly, the study also unveiled a direct relationship between workforce agility and digital transformation. The findings contribute a valuable thread to the literature, as it seamlessly weaves the concept of workforce agility into the fabric of digital transformation with Industry 4.0 context. This study would empower HR managers with a deeper understanding of the workforce's mindset and their preparedness to navigate technological changes. Such insights are indispensable, as effective change implementation hinges on insightful leadership.

How do mobile app users react to embedded advertising? A perspective from psychological reactance theory

ABSTRACT This study investigated the effects of in-app advertisements (in-app ads) on user responses based on psychological reactance theory. Three types of in-app ads were categorised: banners, pop-up graphics and pop-up video clips. The study also examined the moderating effect of prior negative experiences on the relationship between in-app ad appearance and advertising clutter and in-app ad appearance and advertising scepticism. A total of 1,343 valid questionnaires were collected for each type of in-app ad. Structural equation modelling (SEM) analysis revealed that the duration and frequency of different ads had distinct effects on users' negative psychological reactance, leading to behaviours of ignoring and resisting the ads. Moreover, advertising clutter not only positively influenced advertising scepticism but also increased advertising avoidance, subsequently impacting both the tendency to ignore and resist the advertised content. Prior negative experiences played a moderating role in the banner and pop-up graphic ad models. In conclusion, this study recommends that app developers avoid overwhelming sensory stimulation when displaying ads to reduce the complexity of visual perception. Improving content innovation can help minimise users perceiving the ads as obtrusive. Furthermore, emphasising the relevance of advertisements by integrating them effectively with app functions can increase user ad acceptance.

DEVELOPMENT OF INTERACTIVE ANIMATED VIDEO LEARNING MEDIA ON ENERGY TRANSFORMATION MATERIAL FOR CLASS IV PRIMARY SCHOOL

This research is based on the use of animated video learning media which has often been one-way between the media and students without actively involving students. This research was conducted to describe the initial design, results of design development, as well as user responses to interactive animated video learning media on energy transformation material. Interactive animated video learning media was developed using the Design and Development (D&D) research method and using the ADDIE research model which includes five stages, namely analysis, design, development, implementation, and evaluation. The results of the assessment of the interactive animated video learning media that have been developed are obtained from validation questionnaire scores by material experts of 88.89% in the "very feasible" category, media experts of 91.1% in the "very feasible" category, language experts of 79.17 % in the "feasible" category, and the overall expert validation percentage was 86.39% in the "very feasible" category. The media that had been developed was then tested on users and obtained a percentage of 85.42% in the "very appropriate" category from responses from teachers, 87.96% in the "very appropriate" category from fourth grade elementary school students, and user response assessment overall 86.69% in the "very feasible" category. Based on the recapitulation of the expert validator assessment results and user responses, it shows that the interactive animated video learning media that has been developed is very suitable for use in the learning process on energy transformation material for class IV elementary schools.

A Descriptive Study on Existing System in Medical Records Department and Its Gap Analysis in Multispecialty Hospital

The study goals are to assess the efficiency of the current medical record system and the current system for keeping medical records and to stipulate the advantages and downsides of completely linking computerized health databases with patient anamnesis. The study analyse the existing system of documentation of the medical record department, to identify bottlenecks in the existing system of medical records, and to provide recommendations to overcome the bottlenecks and implement the required changes in the required medical records department. And to discover user responses to computerized health databases, whether users are satisfied or not with computerized health databases, and what is users' perceptions of computerized health databases through a data collection process that includes direct observation and questionnaires for MRD staff, doctors, and nurses. Therefore, the medical records department has become an important department in every hospital, providing a variety of services not only to patients but also to the hospital& efficient operation, as well as playing a key role in health promotion and patient care quality.

Contextual Teaching and Learning-based E-Worksheet on Science Subjects for Fourth Grade Elementary Schools

Lack of motivation to learn students results in them being less focused on learning and less active during the learning process, which impacts low student learning outcomes, especially in the science and science learning process. A lack of innovative teaching materials mostly causes this or tends to be monotonous. Therefore, supportive teaching materials that are attractive in form and based on appropriate learning models are needed so that students are enthusiastic about learning and can think critically. One medium that is a solution is to use CTL-based E-Worksheet. This research aims to develop a CTL-based E-Worksheet for grade 4 elementary school science content. This research is a development research type with the ADDIE model. The research subject is CTL-based E-Worksheet media on class 4 science content. Data collection uses expert test instruments and trials. The data analysis technique calculates the percentage score for validation assessments and user responses. The research results show that the development of a CTL-based E-Worksheet for grade 4 science content meets very valid criteria from the quality aspect, with a detailed score of 93.775% from media experts, 95% from learning design experts, and 94.6% from learning content experts. The results of the student response test showed an increase from the pretest results, with an average score of 34.8%, to an average score of 84.8 on the students' post-test results. Based on these results, the CTL-based E-Worksheet teaching materials that have been developed are suitable for application in learning. This research implies that it presents CTL-based E-Worksheet learning media with grade 4 science content as a solution to problems in the student learning process.

How individuals perceive and process diagnostic device errors

ABSTRACT Diagnostic device errors by health wearables cannot be avoided entirely, but they can have dramatic consequences for individuals, who are, consequently, deeply concerned and may refrain from using. However, it remains unclear how individuals assess and respond to potential diagnostic device errors when adopting health wearables. The present study unpacks this ‘black box’ using the elaboration likelihood model (ELM) to evaluate how potential diagnostic device errors translate into error perceptions, error processing, and behavioural reactions enacted through central and peripheral route cues. Based on a survey of 193 people with diabetes, we unveil that while peripheral cues are activated, most of the error processing is conducted consciously, strongly contributing to individuals’ attitude formation towards health wearables and their usage intention. These insights improve our theoretical understanding of user perceptions and responses to potentially erroneous health wearables. Furthermore, they guide suppliers in optimising their strategic product development and communication strategies.

Role of e-HRM strength and job stress on turnover intention among employees: mediating effect of concern for information privacy

Purpose This study aims to investigate the mediating effect of concern for information privacy between e-HRM and job stress that eventually develops a turnover intention among employees. Design/methodology/approach A survey questionnaire was used on working professionals employed in the service and manufacturing sectors. A total of 178 usable responses were collected adopting a convenient snowball sampling technique. PLS-SEM was used to analyze and investigate the hypothesized relationships. Findings The study found that higher perceptions of e-HRM strength led to less concern for information privacy breaches. Further, concern for information privacy was positively associated with employee job stress and turnover intention. A positive relationship between job stress and turnover intention among employees was also established. Moreover, perceived concern for information privacy fully mediated the relationship between e-HRM and job stress and, eventually, turnover intention among employees. Practical implications Organizations should focus on ensuring considerable e-HRM strength while adopting and implementing e-HRM practices; failing may lead to concerns for employee privacy, job stress and eventually turnover intention among employees. Originality/value To the best of the authors’ knowledge, the study is among the first few studies to identify perceived concern for information privacy as a consequence of e-HRM reflecting the dark side of e-HRM.

A study on the influence of dominant sound sources on users’ emotional perception in a pediatric dentistry clinic

IntroductionSoundscape in dental clinics has varying degrees of impact on the emotions of healthcare workers and young patients. Emotions such as restlessness, anxiety, anger, and nervousness are commonly found among dental healthcare workers. Pediatric dental clinics are an important part of dental clinics, but there is a lack of research on the soundscape within pediatric dental clinics.MethodsThis study focuses on a typical pediatric dental clinic, using a combination of field questionnaires and objective measurements. It aims to determine the impact of dominant sound sources on the emotional perception (nervousness, restlessness, anger, fear, pain) and hostile emotional responses of users in the pediatric dental clinic.ResultsIn the soundscape of pediatric dental clinics for young pediatric patients, users experience negative emotional perceptions (nervousness, restlessness, anxiety, anger, fear, and pain) and emotional responses of hostility. The dominant sound sources can be divided into two categories: dental (dental drill, air-water syringe, and saliva ejector) and nondental (children crying). Under the influence of dental dominant sound sources, there was a significant negative correlation between the emotional perceptions of healthcare workers and their negative emotional perceptions (p < 0.05). Conversely, for young pediatric patients aged 0–11 years, a significant positive correlation was observed between their emotional perceptions and negative emotional perceptions. The mean perceived degrees of nervousness and fear in young pediatric patients were 1.82 and 1.71 times stronger, respectively, than those observed in healthcare workers. Under the influence of non-dental dominant sound sources, the average degree of emotional perception among healthcare workers was 0.71 higher than that of young pediatric patients, and anxiety perception was significantly enhanced (p < 0.05). The mean degree of nervousness perception was 1 point higher in healthcare workers compared to young pediatric patients, restlessness perception was 1.1 stronger, and there was a presence of mild pain perception. In terms of demographic/social factors, age, occupation, and years of work significantly affected the perceptions of fear and restlessness among healthcare workers, while age had a significant impact on the emotional reaction of hostility in young pediatric patients.DiscussionThe results of this study indicate that the soundscape is an important factor in creating a comfortable treatment environment in pediatric dental clinics. Healthcare workers and young pediatric patients are significantly affected by the dominant sound sources in the clinic, and these effects are closely related to demographic and social factors such as age, profession, and years of experience. This finding can provide more targeted methods and strategies for the design and creation of soundscapes in dental clinics.

Understanding mobile augmented reality apps in Pakistan: an extended mobile technology acceptance model

PurposeAugmented reality (AR) adoption has boomed globally in recent years. The prospective of AR to seamlessly integrate digital information into the actual environment has proven to be a challenge for academics and industry, as they endeavor to understand and predict the influence on users' perceptions, adoption intentions and usage. This study investigates the factors affecting consumers’ behavioral intention to adopt AR technology in shopping malls by offering the mobile technology acceptance model (MTAM).Design/methodology/approachThis conceptual framework is based on mobile self-efficacy, rewards, social influence and enjoyment of existing MTAM constructs. A self-administered questionnaire, constructed by measuring questions modified from previous research, elicited 311 usable responses from mobile respondents who had recently used AR technology in shopping malls. This analysis was performed using SmartPLS3.0.FindingsGrounded on the findings of the study, it was found that, aside from factors such as mobile usefulness, ease of use and social influence, the remaining independent variables had the most significant impact on adopting AR technologies. Considering the limitations of this study, the paper concludes by discussing the significant implications and insinuating avenues for future research.Originality/valueTo better investigate mobile AR app adoption in Pakistan’s shopping malls, the researchers modified the newly proposed MTAM model by incorporating mobile self-efficacy theory, social influence, rewards and perceived enjoyment. However, the extended model has not been extensively studied in previous research. This study is the first to examine the variables that affect an individual’s intention to accept mobile AR apps by using a novel extended MTAM.

Engaging in co-creation experiences: the role of affective image and satisfaction

PurposeThis study proposes a conceptual model and aims (1) to understand how co-creation experience influences guest engagement, (2) to analyse the effect of satisfaction and affective image between co-creation experience and guest engagement, and (3) to analyse the effect of guest engagement on behavioural intentions.Design/methodology/approachA questionnaire-based online survey was conducted targeting U.S.-based hotel customers. Developed on Qualtrics and distributed via Mechanical Turk, the survey garnered 465 useable responses from individuals who had visited international chain hotels within the last year. Data analysis was performed using Structural Equation Modelling (SEM) in IBM SPSS Amos.FindingsThe findings revealed significant direct effects of co-creation experience on affective image and guest satisfaction, with guest satisfaction notably influencing guest engagement, and guest engagement directly influencing behavioural intention. However, both co-creation experience and affective image showed minimal direct impact on guest engagement. The study also highlighted the importance of indirect effects and total effects in understanding the dynamics between the constructs analysed.Research limitations/implicationsThe findings revealed significant direct effects of co-creation experience on affective image, with affective image notably influencing guest engagement, and guest engagement directly influencing behavioural intention. Although satisfaction had direct effects on guest engagement, co-creation experience showed minimal direct impact on guest satisfaction and on guest engagement.Practical implicationsThis study advises managers to use co-creation primarily to enrich guest experiences and establish emotional connections rather than as a tool for directly enhancing engagement. It recommends that managers invest in strategies to enhance guest engagement beyond co-creation given the direct link between guest engagement and behavioural intentions, and the minimal direct impact between co-creation, guest engagement and satisfaction.Originality/valueThis study demonstrates that affective image is a pivotal mediator between co-creation experience and guest engagement. The findings provide valuable implications for hospitality practitioners in designing and managing co-creation experiences, emphasizing the importance of fostering a positive affective image in the value co-creation process to attain positive behavioural outcomes.

The Impact of Service Recovery Actions and Perceived Justice on Customer Satisfaction: Insights from Thailand's Private Hospitals

The research explores service recovery strategies' impact on customer satisfaction, word-of-mouth (WOM), and revisit intention in private hospitals in Thailand, drawing upon the expectation confirmation theory and social exchange theory. Using a quantitative approach, data was collected via an online questionnaire from service users of private hospitals in Thailand, with 600 usable responses analyzed using Structural Equation Modeling (SEM) and multi-group analysis with SEM. The findings reveal that service recovery actions (SRA) and perceived justice (PJ) significantly influence customer satisfaction with service recovery, WOM, and revisit intentions. Focusing on tangible actions and perceived justice can enhance customer retention in private hospitals. Private hospitals should emphasize tangible actions and perceived justice to enhance customer satisfaction and retention. Additionally, tailoring service recovery efforts based on customers' varying experience levels within the healthcare sector is crucial. The research contributes valuable insights to the healthcare industry's understanding of service recovery strategies, offering guidance for marketing strategy planning and enhancing customer satisfaction and retention in private hospitals in Thailand.

How Interaction Mechanism and Error Responses Influence Users’ Responses to Customer Service Chatbots

As more and more people regularly interact with chatbots in their everyday lives, it is crucial to understand how users perceive and evaluate them. This study examined whether free text (vs. button) interaction with and social (vs. neutral) error responses of chatbots effectively improve user responses. Using an online experiment (N = 416) in which participants interacted with a customer service chatbot, we investigated how interaction mechanism and error response influence perceived warmth and competence, satisfaction, usage intention, and emotional connection with the company. Contrary to our hypotheses, we found no evidence that free text interaction increases acceptance. Interacting via buttons was preferred, potentially because participants perceived the free text chatbot as less warm and competent. Interestingly, social error responses only increased satisfaction. We discuss the results considering recent advances in Large Language Models and highlight how the findings can guide further research and help practitioners develop efficient, user-friendly chatbots.

ANALISIS SENTIMEN APLIKASI MOBILE LEGENDS : BANG BANG MENGGUNAKAN LATENT DIRICHLET ALLOCATION

E-sports or electronic sports, is a video game competition in which players make video games as an alternative to officially recognized sports that have various values in the fields of sport, economics, social, achievement, and knowledge. Mobile Legends : Bang Bang is a mobile video game that goes into the multiplayer online battle arena genre (MOBA). These opinions need to be taken into account as input in the evaluation to ensure that the Mobile Legends: Bang Bang app can make a good impact on its users. In this study, data from the Google Play Store was used to analyze user responses to applications by classifying them into positive and negative categories. Furthermore, the Latent Dirichlet Allocation (LDA) method is used to group user opinions and identify topics that are frequently discussed. The results of the analysis showed that the majority of users responded positively to the Mobile Legends : Bang Bang application (72,7%) compared to negative (27,3%). The most frequently appearing words also indicate that positive sentiment words are more dominant than negative sentiment words.

Analysis of The Practicality of Google Sites-Based Teaching Materials to Improve Student Learning Outcomes

The aim of this research is to conduct an analysis of the practicality of Google Sites-based teaching materials to improve student learning outcomes. Testing the practicality of teaching materials is one of the stages of the teaching material development model that uses the 4D model. The research was conducted at SMP Negeri 8 Mataram in the 2022/2023 academic year. Data on the practicality of teaching materials was obtained by administering user response questionnaires, namely teachers (10 people) and students (34 people). The score weights use a Likert scale with four answer options, namely Strongly Agree (score 4), Agree (score 3), Disagree (score 2), or Strongly Disagree (score 1). The practicality criteria are divided into four criteria, namely: Very impractical (percentage 0-25); Not practical (percentage 26-50); Practical (Percentage 51-75); Very practical (Percentage 76-100). The research results show that the average teacher assessment of Google Sites-based teaching materials for improving student learning outcomes is 93.4 which is in the category: "Very Practical". Aspects of teacher assessment of teaching materials are reviewed from four aspects, namely: Content, Language, Presentation, Graphics. The average student assessment of Google Sites-based teaching materials to improve student learning outcomes is 95.5 which is in the category: "Very Practical". Aspects of student assessment of teaching materials are viewed from four aspects, namely: Perception of Convenience, Usefulness, Attractiveness, Actual Use of the Product.

Unveiling the transition: Factors influencing true and fair view reporting in the accrual-based accounting migration of Malaysian federal statutory bodies

This study delves into the factors impacting the adoption of true and fair financial reporting during the transition to accrual accounting in Malaysian Federal Statutory Bodies (FSB). Despite administrative reforms from the 1980s to the most recent reformation, Malaysia’s public sector performance has lagged, prompting this investigation into the adoption of Malaysian Public Sector Accounting Standards (MPSAS) and accrual accounting in response to the delayed performance of Malaysia's public sector. The research was based on self-administered, Five Likert-scale questionnaires distributed to all heads of public accountants in 132 FSBs. There were 99 questionnaires returned for analysis. The final analysis used 99 usable responses, and the data was analyzed using SPSS. The results indicated significant correlations between Economic Consequences, Political Interventions, and True and Fair View reporting. Economic consequences were found to have the most significant impact on true and fair reporting, supported nuanced relationships, and political interventions. The findings of the regression analysis provided evidence for intricate associations, however, it is important to realize some constraints methods were acknowledged, such as demographic limits and the reliance on quantitative methodologies. The independent Board of Directors (BOD) and the higher-level management ensure those factors, such as the impact of Political Interventions on the reporting process under their scrutiny, as well as take proactive implementation measures to prevent the escalation of the management level from worsening. Top management can ensure that, the economic decisions made have to be thorough, as they dramatically impact reporting. The study provides valuable insights into financial reporting dynamics, suggesting avenues for future research to address identified limitations and incorporate qualitative methodologies.

Gen Z consumers’ intention to adopt online collaborative consumption of second-hand luxury fashion goods

ABSTRACT Consumption of second-hand luxury fashion goods through online collaborative redistribution channels is prevalent yet under-researched. Drawing on the self-determination theory, this study aims to provide evidence to academia and the luxury resale industry regarding young adult consumers’ beliefs in sustainability and materialism in their adoption of subscribing to, renting, or purchasing second-hand luxury goods. An integrative conceptual model is proposed based on the theory to gauge the role of various factors driving Gen Z consumers’ collaborative consumption of second-hand luxury fashion goods. Using a self-administered online survey, the researchers collected 452 usable responses from Gen Z consumers and analyzed them using structural equation modeling. Results demonstrated that both intrinsic (e.g. the importance of sustainability) and internalized extrinsic factors (e.g. the importance of signaling status, the importance of expressing one’s taste) drive their online collaborative consumption of second-hand luxury goods via subscription and rental services, as well as purchasing such goods. The gap in the literature calls for investigating further motivations and behavioral intentions of Gen Z consumers’ consumption of second-hand luxury goods. By unveiling the multifaceted psychological factors influencing these consumers regarding online collaborative consumption, the researchers offer useful marketing insights for the luxury resale industry and other share-based retail industries.

Diskursus Kerukunan Sosial Masyarakat Melalui Analisis Afeksi Hasil Pemilihan Umum 2024 Menggunakan Media Sosial X Dan Instagram

This study aims to analyze the discourse on social harmony in society after the 2024 General Election through social media X and Instagram. In the contemporary context, social media has become a major platform for sharing opinions, views and emotions related to political events. This analysis uses a qualitative approach by utilizing sentiment analysis techniques to understand the affection contained in posts, comments and user responses. This research focuses on identifying affective patterns that emerge and how these patterns influence social harmony in society. It is hoped that the results of this research will provide insight into post-election social dynamics and the importance of social media in shaping public narratives regarding social harmony.

Study on the Willingness of Mobile Advertisement Users Based on TAM Model

This study aims to explore the framework of the technology acceptance model (TAM) to examine how subjective norms, perceived precision, and perceived control can positively influence users’ willingness to adopt mobile ads by enhancing perceived usefulness. In the context of the rapid development of the digital era, mobile advertising serves as an important marketing tool. Its user acceptance directly impacts the marketing effectiveness of enterprises. Therefore, a profound comprehension of the key factors that influence user adoption of mobile ads is crucial for designing more effective mobile ad strategies. In this study, we collected the attitudes and responses of users from various backgrounds towards mobile advertising and conducted data analysis using a structural equation model. The study found that subjective norms, perceived accuracy, and perceived control are important factors influencing users’ perceived usefulness. Additionally, perceived usefulness significantly and positively impacts users’ willingness to adopt mobile ads.

PROPHETA: A NEW MORPHOMETRIC ANALYSIS SOFTWARE FOR INDUSTRIAL PRODUCT DESIGN

ABSTRACT: This paper introduces ProPheTA (Product Phenetics-based Typology Assessment) as a new morphometric analysis software for industrial, phenetics-based product design (PP). Phenetics is used in Biology to determine similarities between species by comparing their formal external attributes. This way, PP replicates this procedure and, by doing a morphological analysis of different models from the same product family, makes it possible to relate their morphology with the user's emotional, perceptive, hedonic and buying intention response. All this requires working with CAD models, aligning, scaling, selecting them along the X, Y and Z axes, editing images, obtaining dissimilarity indexes, and correlating them with the user's response. Various CAD and morphometric computation tools not explicitly developed for these procedures are used to fulfil these tasks. File compatibility problems and excessive manual work and working time must be circumvented. ProPheTA has been developed in Matlab to solve these problems using a single platform. Its performance in a previous PP study, which related shape to buying intention, has been evaluated to demonstrate its reliability and speed. Results show a ten-time speed improvement in the computation with identical dissimilarity results. In addition, ProPheTA offers several advantages, such as ease of use, robust batch-processing capabilities, multiple output formats and improved compatibility. These functionalities, together with its ability to analyze the outline of 3D shapes without manual selection of landmark points, make it a versatile software application which is flexible, reliable and much faster. Thus, ProPheta is arguably valuable for helping speed up the application of PP in industrial design. Keywords: phenetics, product design, morphology, computer-based assessment

A decision model for OTT service users to adopt wireless D2D caching networks: Exploring the Korean case

As many Over-The-Top (OTT) users opt for mobile devices, mobile network traffic surges. However, current mobile communication technology faces difficulties. To provide a stable video content consumption experience to users, reliable alternatives must be found to resolve the limitation of the conventional approach. Accordingly, wireless Device-to-Device (D2D) caching networks have gained attention as a reliable alternative. Considering it can reduce network-related overheads, save related costs, and improve OTT video consumption environment, there is a high possibility that telecommunication operators want to commercialize this technology. To commercialize wireless D2D caching networks, users need to share their resources, such as personal information, smartphone storage, and battery. This study explores the decision-making process of mobile OTT users regarding D2D caching adoption on their mobile devices in Korea. An online survey of 94 respondents was conducted in South Korea. By using the analytic hierarchy process (AHP) approach, this study devised an evaluation model that includes three major factors: perceived benefits, perceived costs, and perceived situational conditions. The results reveal that risks, rather than situational factors and benefits, predominantly influence user intentions and strategies. Streaming video content via mobile data or Wi-Fi is viewed as the most feasible choice. Moreover, users show a preference for pre-downloading video content over adopting wireless D2D caching networks on their mobile devices. The findings provide a guideline for understanding the responses of mobile OTT service users and their priorities in responding to adopting wireless D2D caching networks.