Value Of User Experience Research Articles

Study on the Innovative Jewelry B2C Business Model in China and Africa

According to the forecast of relevant business data, current jewelry consumption in China and Africa has become increasingly active and has great potential for further development. For now, the industrial value chain of jewelry e-business as a whole is far from a mature state; industry convergence degree is relatively low; market segmentation is high; the demand of customers is large, however the supply is full of chaos. Under the general context of rapid development of e-commerce in the Internet, the structure of jewelry industry requires further adjustment and further improvements. The concept of symbolic consumption has been proposed to highlight the increasing significance of extending symbolic value and experience of the commodity. This paper conducted an innovative and exploratory study on the jewelry B2C business model in China and Africa based on the value of user experience. The contents of this paper include four aspects. Primarily, it analyzes the strengths and weaknesses of jewelry B2C business model. Customers become the main players in the market and can select jewelry products based on their own preferences. Secondly, it explains the value of user experience by exploring the emotions, memories, feelings and deeper identity of value during the consumption process to expand broader space for product value. Furthermore, it provides an explicit analysis of innovative jewelry B2C business model concentrating on combining jewelry with customers' emotions. In addition, it explores the implications of innovative B2C business model in the jewelry industry by creating superior customer experiences.

Modeling user experience: A case study on a mobile device

User experience (UX) consists of all aspects of interactions between a user and a product. Recently, many studies have been conducted to define the UX concept, but few studies have attempted to quantify UX. This paper proposed quantification models that integrate major elements of UX into a single index. A variety of models were proposed and evaluated including compensatory (i.e. simple linear, polynomial and S-shaped value) and non-compensatory (i.e. conjunctive and disjunctive) models. A case study with a commercial tablet PC was conducted in which a total of 26 subjects participated in a laboratory environment. Each participant performed a pretest ensuring the ability to make ratio judgments and then evaluated predefined dimensions with the modified magnitude estimation procedure. A total of 22 hierarchical dimensions were evaluated such as overall UX, its elements (i.e. usability, affect and user value) and sub-elements. Both compensatory and non-compensatory models had high performance in terms of goodness of fit. The results of this study are expected to help product or service designers develop indices representing an overall UX value. Relevance to industryThis study proposed quantification models that aggregate elements of UX. Although the UX index has been controversial, the single value developed by the models can be expected to help decision-makers understand about products or services intuitively.

The Strategic Value of User Experience

The Strategic Value of User Experience