User Experience Model Research Articles

Supporting Educators to Co-Design Interdisciplinary Projects Integrating Educational Robotics and Arts

The growing call to foster interdisciplinary learning has found educators struggling to co-design learning across disciplinary boundaries. Aiming to contribute to the area of interdisciplinary learning design, we explored how to support educators in co-designing interdisciplinary projects integrating Educational Robotics (ER) and Arts, hereafter called Artful ER projects. Our research included developing the "FERTILE" Learning Design methodology as a conceptual tool scaffolding the integration of discipline-oriented viewpoints while educators co-design. Acknowledging that one of the challenges in interdisciplinary collaboration derives from educators’ different intentions for students’ learning outcomes, the "FERTILE" methodology introduces Computational Thinking (CT) skills as an Artful ER project’s primary learning outcome. In this line, the “FERTILE” methodology adapts the Creative Computational problem-solving model, which has been reported to cultivate CT skills through its staged process. Furthermore, we developed the "FERTILE" Community Platform as an online environment providing two-fold support to educators as designers of interdisciplinary learning. The "FERTILE" Community Platform incorporates community functionalities that address collaboration practicalities while educators co-design. Additionally, it integrates authoring functionalities scaffolding educators in designing Artful ER projects based on the "FERTILE" Learning Design methodology. This paper explores how the authoring functionalities of the "FERTILE" Community Platform support educators in designing interdisciplinary learning. We report on a pilot study conducted with Greek and Spanish educators. In this study, we applied a mixed-method research design with a quantitative strand adopting indicators from the Usability Metric for User Experience (UMUX) model and a qualitative strand providing insights into participants’ perceptions. The findings indicate that scaffolding disciplinary elaboration (e.g., robot technical requirements and art forms) and systematising interdisciplinary context (e.g., through project categories) may trigger educators’ mutual understanding. The participants endorsed authoring functionalities that adopted high contextualisation levels for learning design representation to communicate their design ideas across disciplinary boundaries. Also, the participants valued CT skills as the primary outcome of interdisciplinary learning, indicating that CT skills’ cultivation may be the broker among disciplines and trigger educators to overcome disciplinary barriers. Finally, we discuss the findings and implications for refining the "FERTILE" Community Platform as an online environment for educators co-designing Artful ER projects.

An Integrated Model of Smart Home Applications User Experience Based on Cognitive Dissonance

This study constructs an integrated model of user experience in smart home applications (apps) to deeply explore the impact of cognitive dissonance on users’ emotional responses, subsequent behaviors, and experiential outcomes. The research emphasizes the importance of addressing emotional management in the design and development of smart home apps. The findings indicate that emotional response plays a critical mediating role in the user experience of these apps, offering new insights for further optimization. By understanding users’ emotional reactions and behavioral patterns under cognitive dissonance, developers can more effectively improve interface design and enhance the overall user experience.

Designing User Experience Improvement and User Behavior Pattern Recognition Algorithms in Design Operation

Enhancing user experience (UX) is a key component in customer retention and sales promotion in e-commerce platforms. To build an effective UX model it is necessary to predict the user behavior more accurately and develop UX model that is tailored based on those behavior patterns. Existing models lack the ability to integrate advanced Machine Learning (ML) models to address the challenges. This study is an attempt to tackle these limitations that employs advanced AI tools to predict user behavior so that to construct an more effective UX model. The study involved 80 users from China who were aged 26 to 52, with diverse backgrounds in education, occupation, and tech proficiency. The work have employed Google Analytics, Hotjar, and FullStory to collect the user interactions and by using Generalized Sequential Pattern (GSP) algorithm, Decision Trees (DT), and Logistic Regression (LR) the work attempts to accurately predict the user behavior patterns. The results show that the model achieved better accuracy of 0.8795 and an F1 Score of 0.8610 on the test dataset. It also excelled in conversion rate (12.34%) and bounce rate (28.65%) which show effectiveness in retaining users and converting visits into actions.

Construction of user experience model iniImmersive virtual environment based on ontology

With the rapid development of virtual immersion technology, immersive virtual environment (IVE) has shown its unique application potential in many fields. The purpose of this study is to explore and construct a user experience model in immersive virtual environment based on ontological theory. The key factors affecting user experience include sensory experience, interaction control, distraction factors, realism perception, ownership, motion control and location. Environmental dimension and physical dimension are the two core aspects of user experience. Sensory experience and sense of ownership have a significant positive impact on users' sense of existence in a specific environment, while control dimension, sensory dimension and realism dimension play an important role in enhancing users' sense of ontology. The different dimensions of the sense of ontology have a significant positive impact on the user's sense of immersion and presence, which verifies the central role of the sense of ontology in enhancing the user's immersion experience. We look forward to further enhancing the user's immersion experience and promoting the application of immersive virtual environment in a wider range of fields

Comparative Analysis Between Using Google Meet and Gather Town Video Conferencing Platforms Viewed from User Experience Using meCUE Questionnaire on Students

The purpose of this study was to determine the comparative results between using the Google Meet and Gather Town video conferencing platforms in terms of user experience using the meCUE questionnaire on students. This research is quantitative research with descriptive analysis and uses comparative study research methods. The data source of this research is High School in Malang. Sampling was taken randomly without regard to the strata in the population (simple random sampling) so that 4 classes consisting of 35 students were obtained. This research data collection technique adapts from a questionnaire instrument to assess the user experience of a service product such as a website or application. The meCUE questionnaire was created based on the Component model of User Experience (CUE) compiled by Thuering & Mahlke. The results of the data obtained through the meCUE questionnaire on the Google Meet and Gather Town video conferencing platform applications will be analysed so as to obtain results that can show the comparison of the two applications. The meCUE questionnaire provides automatic calculations using Microsoft Excel. Based on this research, it can be concluded as follows: (1) The Gather Town application has a better User Experience assessment than the Google Meet application. The overall indicator results on the Gather Town application show an average value of 4.6 where the value is higher than the Google Meet application with an average value of 3.3, (2) There is a difference between using the Google Meet and Gather Town video conferencing platforms in terms of User Experience using the meCUE Questionnaire for students (Sig. = 0.000 <0.05), (3) Google Meet and Gather Town platforms have their respective weaknesses and advantages that can be used alternately according to the learning method used by the teacher. The results of this study can be used as a reference in choosing video conferencing applications to be more effective and optimal in the learning process.

Enhancing user experience in the digital service environment: A comprehensive study on the design and evaluation of internet-based healthcare products.

In the era of burgeoning digital technology, healthcare is a challenging transformative change towards virtual and digital platforms. Internet-based healthcare services are emerging as a popular trend within the medical area. User experience (UX) is paramount for the healthcare service, as it significantly influences experience satisfaction and fosters user viscosity. Gaining a profound understanding of users' demands and crafting services that align with their expectations is essential. Consequently, exploring an effective design approach for the digital healthcare service that prioritizes UX along with utilizing a comprehensive evaluation methodology to handle UX data, is of profound importance. This study introduces a design methodology for Internet-based healthcare products grounded in the UX and mental (UX-M) model. Aiming to refine the Internet-based healthcare product design by integrating insights from the experience data, it employs the Delphi-ANP and the fuzzy comprehensive evaluation to determine evaluation indexes and conduct experiential assessments. The UX evaluation results of existing schemes are compared with the proposed design scheme of the intelligent guidance and internet hospital. The findings indicate that the UX evaluation of Internet-based medical services with the proposed method outperforms the existing schemes. On the one hand, UX research of Internet-based healthcare products can significantly enhance service satisfaction for patients utilizing online medical treatments. On the other hand, the analysis of experience-based evaluation empowers designers to refine and improve UX design of Internet-based medical services. Such research endeavors are critical for enhancing the overall quality of service offerings and elevating user satisfaction in the digital healthcare landscape.

Sentimental Analysis for the Improved User Experience in the E-Commerce Platform with the Fuzzy Model

This paper investigates the integration of the Mamdani Fuzzy Regression for User Experience (MFR-UE) model with deep learning techniques to enhance predictive analytics in e-commerce platforms. Through empirical analysis, the study evaluates the effectiveness of this hybrid approach in classifying customer preferences and sentiments based on complex feature sets. Results from demonstrate the model’s capability: Sample ID 1, characterized by Feature 1: 0.8, Feature 2: 0.6, Feature 3: 0.4, and Feature 4: 0.2, accurately predicts Class A as both the Predicted Class and Actual Class. Similarly, Sample ID 4, with Feature 1: 0.1, Feature 2: 0.4, Feature 3: 0.3, and Feature 4: 0.8, correctly identifies Class C. The integration leverages deep learning’s capacity to discern intricate data patterns alongside MFR-UE’s fuzzy logic for nuanced decision-making, optimizing business strategies and enhancing user experience. Practical implications include refined customer segmentation, personalized marketing strategies, and improved service delivery, emphasizing the model’s potential for driving competitive advantage in e-commerce.

Competition and Digital Game Design: a Self-Determination Theory Perspective

Abstract Although competition is a common feature of digital games, nuances of when and why aspects of competition influence players' motivation and well-being have been surprisingly underexplored, especially through the lens of self-determination theory (SDT). In this critical review, we: (1) describe how a mini-theory of SDT, cognitive evaluation theory (CET), can help predict when and why aspects of competition will alternatively satisfy or frustrate basic psychological needs in digital games with downstream effects on players' motivation and well-being; (2) apply the Motivation, Engagement and Thriving in User Experience (METUX) model to outline ways competition in digital games can influence motivation and well-being at multiple levels; and (3) prioritize future research directions. Finally, we argue that digital games, given their diversity, adaptability and massive reach, represent an especially powerful context for studying competition, motivation and well-being. Research Highlights This critical review integrates self-determination theory (SDT)-guided models and research related to HCI, sports psychology and well-being supportive design to advance understanding of competition in digital games. Introduces a new taxonomy of competition relevant to SDT and digital games, including macro-level categories, general elements and specific features. Presents a competition and digital gaming specific cognitive evaluation theory (CET) model linking different aspects of competition in digital games to basic psychological need satisfaction and frustration, motivation, health and well-being. Applying the METUX model, we map out ways researchers and game makers can think about aspects of competition in digital games at multiple levels or spheres of influence. Prioritizes future directions for research, specifically related to experimentally manipulating digital feedback and digital representations of self and others in digital games.

User Experience (UX) with Mobile Devices: A Comprehensive Model to Demonstrate the Relative Importance of Instrumental, Non-Instrumental, and Emotional Components on User Satisfaction

Despite growing interest in User Experience (UX), the empirical testing of UX models, particularly the interdependence of UX dimensions and their impact on user satisfaction, remains limited. This study fills this gap by examining a UX model for smartwatch and smartphone users through an online survey and partial least squares (PLS) regression analysis. Our findings reveal that both instrumental and non-instrumental qualities, alongside the emotions elicited by mobile devices, are interconnected and crucial to users. Notably, instrumental qualities tend to elicit negative emotions, whereas non-instrumental qualities elicit predominantly positive emotions. The observed relationships among various UX factors and user satisfaction underscore the significance of the proposed UX model and, more broadly, highlight the importance of UX research in deciphering the psychological processes encountered when individuals interact with technology.

Identifying Factors of User Acceptance of a Drone-Based Medication Delivery: User-Centered Design Approach.

The use of drones in the health care sector is increasingly being discussed against the background of the aging population and the growing shortage of skilled workers. In particular, the use of drones to provide medication in rural areas could bring advantages for the care of people with and without a need for care. However, there are hardly any data available that focus on the interaction between humans and drones. This study aims to disclose and analyze factors associated with user acceptance of drone-based medication delivery to derive practice-relevant guidance points for participatory technology development (for apps and drones). A controlled mixed methods study was conducted that supports the technical development process of an app design for drone-assisted drug delivery based on a participatory research design. For the quantitative analysis, established and standardized survey instruments to capture technology acceptance, such as the System Usability Scale; Technology Usage Inventory (TUI); and the Motivation, Engagement, and Thriving in User Experience model, were used. To avoid possible biasing effects from a continuous user development (eg, response shifts and learning effects), an ad hoc group was formed at each of the 3 iterative development steps and was subsequently compared with the consisting core group, which went through all 3 iterations. The study found a positive correlation between the usability of a pharmacy drone app and participants' willingness to use it (r=0.833). Participants' perception of usefulness positively influenced their willingness to use the app (r=0.487; TUI). Skepticism had a negative impact on perceived usability and willingness to use it (r=-0.542; System Usability Scale and r=-0.446; TUI). The study found that usefulness, skepticism, and curiosity explained most of the intention to use the app (F3,17=21.12; P<.001; R2=0.788; adjusted R2=0.751). The core group showed higher ratings on the intention to use the pharmacy drone app than the ad hoc groups. Results of the 2-tailed t tests showed a higher rating on usability for the third iteration of the core group compared with the first iteration. With the help of the participatory design, important aspects of acceptance could be revealed by the people involved in relation to drone-assisted drug delivery. For example, the length of time spent using the technology is an important factor for the intention to use the app. Technology-specific factors such as user-friendliness or curiosity are directly related to the use acceptance of the drone app. Results of this study showed that the more participants perceived their own competence in handling the app, the more they were willing to use the technology and the more they rated the app as usable.

User experience model and design strategies for virtual reality-based cultural heritage exhibition

A virtual reality (VR) based cultural heritage exhibition (VRCHE) is an important type of VR-based museum exhibition. The user experience (UX) design of VRCHE has encountered opportunities and due to the differences in human–computer interaction between VR-based and conventional interaction interfaces, so proposing the UX model of VRCHE is crucial. Although there are some existing works that study the UX models of VRCHEs, they are not complete enough to describe the UX of VRCHEs or offer any design strategies due to the methodologies and experimental materials that they currently use. This study creates experiments utilizing grounded theory that combine qualitative and quantitative approaches. Then, the study synthesizes three-level coding and quantitative analysis findings from grounded theory, builds a detailed model of the VRCHE UX using theoretical coding, and proposes design strategies.

Bridging the Accessibility Divide: Testing the Efficacy of an Accessible User Experience Model via a Case Study of Microsoft's Inclusive Design Toolkit

Bridging the Accessibility Divide: Testing the Efficacy of an Accessible User Experience Model via a Case Study of Microsoft's Inclusive Design Toolkit

A Psychological Need-Fulfillment Perspective for Designing Social Robots that Support Well-Being

This conceptual paper presents a novel framework for the design and study of social robots that support well-being. Building upon the self-determination theory and the associated Motivation, Engagement, and Thriving in User Experience (METUX) model, this paper argues that users’ psychological basic needs for autonomy, competence, and relatedness should be put at the center of social robot design. These basic needs are essential to people’s psychological well-being, engagement, and self-motivation. However, current literature offers limited insights into how human–robot interactions are related to users’ experiences of the satisfaction of their basic psychological needs and thus, to their well-being and flourishing. We propose that a need-fulfillment perspective could be an inspiring lens for the design of social robots, including socially assistive robots. We conceptualize various ways in which a psychological need-fulfillment perspective may be incorporated into future human–robot interaction research and design, ranging from the interface level to the specific tasks performed by a robot or the user’s behavior supported by the robot. The paper discusses the implications of the framework for designing social robots that promote well-being, as well as the implications for future research.

Enhancing Sustainable Consumer Behavior through Eco-Friendly Packaging Innovations: A Case Study of Dairy industry

They may stay relevant in the experience economy, changing marketing landscape, and evolving psychological demands of consumers by providing a great user experience. To improve product values and build trust in brands, this study looks at how user experience affects product brand image, brand trust, and brand loyalty. Through case study research, we determined which brands were most popular with consumers. Then, we used that information to do positioning studies on variables like brand color, image, packaging design, etc. The research used a made-up user experience model to examine the effects of brand loyalty and surveyed 357 consumers. We used Structural Equation Modelling (SEM) to check the relational model of how user experience affects customers. Sensory, emotional, behavioral, and cognitive experiences all have a role in shaping consumers' perceptions of brands; these perceptions, in turn, seem to affect consumers' trust in those brands, and the interplay between these two variables is shown to influence consumers' loyalty to those brands significantly. Product package design, brand loyalty theory, and the ever-changing consumer products industry can all benefit from incorporating user experience into their respective fields. Marketers can glean valuable strategies from the study's findings to increase product market competitiveness and customer brand stickiness.

Inheritance and Innovative Presentation of Sports Intangible Cultural Heritage Based on VR Technology

Abstract With the help of factor analysis and multiple choice linear regression, this paper innovatively establishes a quantitative model of user experience of sports non-heritage culture based on VR technology, and selects the sports non-heritage culture VR pavilion design in place M as the research sample. After constructing user experience evaluation indexes and collecting questionnaire data, the weights of each index are calculated and the experience of sports non-heritage culture VR pavilion design of different groups is analyzed. The results show that most users place more importance on the interaction level of the sports non-heritage culture VR pavilion design, in which the weights of aesthetic experience, emotional experience and immersion experience are higher, respectively 0.3217, 0.2348, 0.2108. Learners, artists and temporary visitors focus on the visual presentation, and the arts pay attention to the cultural communication level simultaneously. The researchers valued cultural experience more, and the weight of the group’s non-heritage content was the highest at 0.06522.This study promotes the inheritance of the intangible cultural heritage of sports by enhancing the visual presentation and interactive experience of sports non-heritage culture VR products and developing different VR designs according to the preferences of other groups.

A review on User Experience Model in Mobile Educational Games Evaluation

This review explores the models and frameworks used to evaluate user experience in mobile educational games. A number of seven studies were selected based on their MEG evaluation explorations. Based on the literature, three models were found in MEG user experience evaluation: playability heuristics, MEEGA+, and UEQ, where playability heuristics was the most adopted model. The review found that all of the models used have the ability to evaluate the MEG thoroughly. However, based on the definition and requirement of user experience and MEG, the models were found to be lacking in evaluating the educational and mobility part of the MEG and the immersion and flow component, where all of these components are pertinent to the MEG user experience. Therefore, this review suggests that more exploration is needed to provide a more comprehensive model for evaluating user experience for MEG.

A Case Study Of The Sarawak Cultural Village (Scv) Application: An Evaluation Of User Perception Of Scv Application

In the wake of the post-Covid-19 challenges affecting tourism and education, this study delves into the growing importance of virtual museum applications as a means of cultural heritage learning. Focusing on the Sarawak Cultural Village (SCV) application, the research explores user perceptions, media availability, and demands related to virtual museums. Utilizing a case study approach involving Sarawakians at Universiti Malaysia Kelantan, the investigation evaluates their perception of the SCV application and provides recommendations for its enhancement. Notably, all responses indicate agreement with the significance of virtual museums for cultural heritage learning, with a minimum mean score of 3.95. The findings underscore the value of virtual museums in disseminating cultural heritage knowledge within the local context. The study recommends enriching the SCV application with multimedia elements, such as 3D models, animations, and videos, along with clear operational instructions. Furthermore, it suggests incorporating assessment features to reinforce learning. These recommendations are anchored in an established user experience model aiming to deliver a seamless user experience for local cultural heritage content, particularly within the “virtual tour” section in SCV.

Design UI/UX e-commerce photography services using the Lean User Experience Model and System Usability Scale (SUS) Assessment

Studio Citarasa Fotography (SCF) is a photographer business that has been operating for 5 years since 2017 with a total of 87 customers. This number of consumers according to interviews with the studio owners is very small because the studio has not stopped promoting both inside and outside the city. The objective of this research is to design the UI/UX e-commerce Photography Services website in the Citarasa Photography studio and implement the Lean UX Model based on simple and responsive design, understanding user wishes and needs, informative, interactive, complete, sustainable, and personalized. Research results based on the test scenario respondents/participants successfully completed all UI/UX tasks for e-commerce photography services without significant restrictions, but in the scenario there is little information provided about the possibility of making changes for iterations to become more responsive in which the screen can be adjusted to an android or tablet screen. In addition, the test results obtained using the System Usability Scale (SUS) were achieved with an average score of 89.25. It can be said that the score is in the best imaginable category with a scale of A. This means that based on usability, the data obtains a judgment that is acceptable or acceptable.

Co-design of a digital app "WhatMatters" to support person-centred care: A critical reflection.

People with dementia often do not receive optimal person-centred care (PCC) in care settings. Family members can play a vital role as care partners to support the person with dementia with their psychosocial needs. Participatory research that includes the perspectives of those with lived experience is essential for developing high-quality dementia care and practices. Throughout 2021-2022, a mobile app, called WhatMatters, was co-developed to provide easy-to-access and personalised support for people with dementia in hospitals and long-term care homes, with input from patients/residents, family partners and healthcare staff. This article discusses and critically reflects on the experiences of patients/residents, family partners, and healthcare staff involved in the co-design process. For the app development, we applied a participatory co-design approach, guided by a User Experience (UX) model. The process involved co-design workshops and user testing sessions with users (patients/residents, family partners, healthcare staff) to co-develop the WhatMatters prototype. We also conducted focus groups and one on one interviews with staff and caregiver participants to explore their experiences. Our research team, which also included patient partners, took part in regular team meetings during the app's development, where we discussed and reflected on the co-design process. Reflexive thematic analysis was performed to identify themes that represent the challenges and rewarding experiences of the users involved in the co-design process, which guided our overall reflective process. Our reflective analysis identified five themes (1) clarifying the co-design process, (2) ensuring inclusive collaborations of various users, and (3) supporting expression of emotion in a virtual environment, (4) feeling a sense of achievement and (5) feeling valued. WhatMatters offers potential for providing personally relevant and engaging resources in dementia care. Including the voices of relevant users is crucial to ensure meaningful benefits for patients/residents. We offer insights and lessons learned about the co-design process, and explore the challenges of involving people with lived experiences of dementia in co-design work, particularly during the pandemic.

Co-Creating a Digital Life-Integrated Self-Assessment for Older Adults: User Experience Study.

Older adults are at increased risk of developing health disorders and functional decline. However, owing to time constraints and considerable effort, physicians rarely conduct comprehensive assessments to detect early signs of negative trajectories. If designed properly, digital technologies could identify health risks already at a preclinical stage, thereby facilitating preventive efforts and targeted intervention. For this purpose, a Life-integrated Self-Assessment (LiSA) tablet system will be developed through a structured co-creation process. This study aims to investigate older adults' perceptions of different self-assessment domains, components affecting user experience, risks and benefits associated with LiSA, characteristics of potential LiSA users, and the LiSA concept in general. A total of 10 community-dwelling older adults aged ≥70 years were recruited. In total, 6 co-creation workshops were held and started with expert input followed by semistructured discussion rounds. Participants performed hands-on activities with a tablet, including testing of preinstalled self-assessment apps. All workshops were audio recorded and additionally documented by the researchers using flipcharts, notes, and photos. Qualitative content analysis was used to analyze the data following a deductive-inductive approach guided by the Optimized Honeycomb Model for user experience. The group (mean age 77.8, SD 5.1 years) was heterogeneous in terms of previous technology experience and health status. The mean workshop duration was 2 hours (122.5, SD 4.43 min), and an average of 8 (SD 1.15) participants attended each workshop. A total of 11 thematic categories were identified, covering results on all research questions. Participants emphasized a strong interest in conducting a digital self-assessment of physical activity and function and sensory and cognitive functions and requested additional features such as recommendations for actions or reminders. LiSA was perceived as empowering and a motivator to engage in active health care planning as well as enabling shared and informed decision-making. Concerns and barriers included the lack of technical competence, feelings of frustration, and fear of being left alone, with negative assessment results. In essence, participants expressed a positive attitude toward using LiSA repeatedly and identified it as an option to increase the chances of maintaining independence when growing older. The co-creation participants supported the LiSA approach and were interested in performing regular self-assessments on a long-term basis. In their opinion, LiSA should include relevant assessments capturing physical activity and function and sensory and cognitive functions as well as recommendations for actions. It should be customizable to individual needs. These results will form the basis for a prototype. Iterative development and validation will aim to make LiSA accessible in the public domain as a reliable tablet-based system for self-assessment.