User Behavior Monitoring Research Articles

Research and Implementation of Drive-level Local User Behavior Monitoring System

Research and Implementation of Drive-level Local User Behavior Monitoring System

Evolution of Signaling Information Transmission

Next Generation Network (NGN) faces the challenge of the rapidly increasing amount of signaling. The growing amount of signaling is a consequence of several reasons arising from the fact that signaling is the main source of network intelligence, analysis, and user behavior monitoring. With the increase in signaling load and complexity, the network management becomes a challenging issue that can impact overall Quality of Service (QoS). To confront this issue, there is a need for reliable and forehand signaling transmission in NGN. As there is much confusion about the interpretation of this concept, this paper aims to provide an overview of the evolution of signaling transmission. Migration towards NGN is analyzed from the signaling perspective. The NGN signaling protocols and related transmission requirements are identified. Through the discussion of standard approaches, the paper considers our previously published approach to signaling transmission along with the current issues and emerging opportunities.

Exploiting ambient illumination to locate and recognise user behaviour in enclosed environments

Experiences in pervasive computing environments often rely on estimates of the location and/or behaviour of participants to tailor interaction and/or content to the particular user context. In this paper, we present a novel computer vision method for the indirect monitoring of user position and behaviour. The technique classifies activities based on measurements of the disruptions those activities cause in the surrounding ambient light field. The potential advantages of the method are increased privacy, an ability to recognise high level behaviours and events, and applicability in dimly lit environments. Initial experiments show the technique to be capable of recognising user position within an enclosed environment with at least 75% accuracy. A study of time-based events further shows it to be capable of discriminating between different paths taken through an enclosed space by different sized groups of users with 84% accuracy. We conclude by discussing possible applications of the technique in pervasive computing environments.

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In this issue

In this issue

Understanding student information behavior in relation to electronic information services: Lessons from longitudinal monitoring and evaluation, Part 1

AbstractThis two‐part article establishes a model of the mediating factors that influence student information behavior concerning electronic or digital information sources that support their learning. The first part reviews the literature that underpinned the development of the research methodology for the Joint Information Systems Committee (JISC) User Behavior Monitoring and Evaluation Framework, as well as the literature that has subsequently helped to develop the model over the 5 years the Framework operated in the United Kingdom, in five cycles of research that were adjusted to meet the emerging needs of the JISC at the time. The literature review attempts to synthesize the two main perspectives in the research studies: (a) small‐scale studies of student information behavior; and (b) the studies that focus on the quantitative usage of particular electronic information services in universities, often including implications for training and support. As the review indicates, there are gaps in the evidence concerning the browsing and selection strategies of undergraduate students and the interaction of some of the mediating influences on information behavior. The Framework developed a multimethod, qualitative and quantitative methodology for the continued monitoring of user behavior. This article discusses the methods used and the project‐management challenges involved, and concludes that at the outset, intended impacts need to be specified carefully, and that funding needs to be committed at that point for a longitudinal study. A research project on information behavior, intended to inform current policymaking on infrastructure provision, is inherently difficult as behavior changes lag behind provision.

Understanding student information behavior in relation to electronic information services: Lessons from longitudinal monitoring and evaluation, Part 2

AbstractThis second part of a two‐part article establishes a model of the mediating factors that influence student information behavior concerning the electronic or digital information sources used to support learning. This part discusses the findings of the Joint Information Systems Committee User Behavior Monitoring and Evaluation Framework (1999–2004) and development of a model that includes both the individual (micro) and organizational (macro) factors affecting student information behavior. The macro factors are information resource design, information and learning technology infrastructure, availability and constraints to access, policies and funding, and organizational leadership and culture. The micro factors are information literacy, academics' information behavior, search strategies, discipline and curriculum, support and training, and pedagogy. We conclude that the mediating factors interact in unexpected ways and that further research is needed to clarify how those interactions, particularly between the macro and micro factors, operate.

Minimising human error in malaria rapid diagnosis: clarity of written instructions and health worker performance

The usefulness of rapid diagnostic tests (RDT) in malaria case management depends on the accuracy of the diagnoses they provide. Despite their apparent simplicity, previous studies indicate that RDT accuracy is highly user-dependent. As malaria RDTs will frequently be used in remote areas with little supervision or support, minimising mistakes is crucial. This paper describes the development of new instructions (job aids) to improve health worker performance, based on observations of common errors made by remote health workers and villagers in preparing and interpreting RDTs, in the Philippines and Laos. Initial preparation using the instructions provided by the manufacturer was poor, but improved significantly with the job aids (e.g. correct use both of the dipstick and cassette increased in the Philippines by 17%). However, mistakes in preparation remained commonplace, especially for dipstick RDTs, as did mistakes in interpretation of results. A short orientation on correct use and interpretation further improved accuracy, from 70% to 80%. The results indicate that apparently simple diagnostic tests can be poorly performed and interpreted, but provision of clear, simple instructions can reduce these errors. Preparation of appropriate instructions and training as well as monitoring of user behaviour are an essential part of rapid test implementation.

“Robust Notice” and “Informed Consent:” The Keys to Successful Spyware Legislation

As spyware, adware, and other computer programs that surreptitiously monitor user behavior become more prevalent, the United States Congress and a number of state governments have proposed legislation to target this problem. This article argues that any legislative solution must require robust, meaningful notice to users about the ramifications of the software they are installing, so that users can give their informed consent to install the software and accept its terms and conditions. The article discusses the background of the technological innovations that led to the present day computing environment. It then explores some of the common questions and answers that arise concerning spyware and discusses the strengths and weakness of various state and federal legislative approaches.

Student use of electronic information services in further education

This paper presents a profile of user behaviour in relation to the use of electronic information services (EIS), information skills, and the role of training and wider learning experiences in UK further education colleges. The research was conducted under the JISC User Behaviour Monitoring and Evaluation Framework. Work was conducted in two strands, by two project teams, JUSTEIS and JUBILEE. JUSTEIS profiled the use of EIS and assessed the availability of EIS. JUBILEE objectives focussed on understanding the barriers and enablers, with a view to developing success criteria. JUSTEIS used a multi-stage stratified sampling process, and collected data from 270 respondents from 17 departments in the baseline survey (2001/2002). JUBILEE conducted in-depth fieldwork in five institutions and snapshot fieldwork in 10 institutions, collecting data from 528 respondents. Information skills and experience develop across work, home and study. There is a growing use of EIS in curriculum, but practice varies between institutions and disciplines. Tutors express concern about student's ability to evaluate and use the information that they find. Assignments can promote EIS use. The main categories of EIS used by students are search engines and organisational web sites. Search engines are the preferred search tools and search strategies are basic. Information skills are acquired through a variety of routes, with peer instruction, surfing and personal experience, instruction from tutors, and LIS induction and training all making an important contribution. The solutions to improving students’ information skills may include use of the Virtual Training Suites, but librarians need to adopt different roles in promoting and evaluating use of such tools.

Providing access to electronic information resources in further education

AbstractThis article aims to provide a baseline for future studies on the provision and support for the use of digital or electronic information services (EIS) in further education. The analysis presented is based on a multi‐level model of access, which encompasses access to and availability of information and communication technology (ICT) resources, access to and availability of EIS resources, and the third leg of staff skills and their development. The research was conducted within the third cycle of the JISC (Joint Information Services Committee) User Behaviour Monitoring and Evaluation Framework, in 2001/2002. Evidence was gathered from library and information service web sites and various stakeholders, including library and information service staff, academic staff and students to generate insights into the provision of access to EIS in further education. Sector‐wide funding initiatives have had a significant impact on ICT infrastructures, and these attract a positive response from students. EIS are represented on some library web sites but both web site development and EIS availability is very much less advanced than in higher education. Staff, however, lack sufficient dedicated access to ICT to be able to develop their own skills and use. There remains a low level of access to electronic information resources, with only limited access to these resources through library web sites. LIS managers face a number of challenges in enhancing this provision, including licensing arrangements, tight budgets that need to be spread across many discipline areas, and the absence of EIS designed specifically for the further education student. The other key challenge lies in the provision of time and opportunity for academic and LIS staff to develop their ICT and EIS skills, and, more generally in the further development of the role of Information and Learning Technology (ILT) Champions.

Using action research to investigate the use of digital information resources in further education

Within the Third Annual Cycle of the Joint Information Systems Committee (JISC) User Behaviour Monitoring and Evaluation Framework, six small‐scale action research interventions were undertaken in further education (FE) institutions. The aims of these interventions were two‐fold: (i) to develop understanding of the facilitators and barriers to the use of digital information resources by students in FE; (ii) to test the value of the action research approach in facilitating change and developing transferable knowledge in this context. The objectives for each intervention were developed in collaboration with the FE college site staff and students. The process generally involved identification and elaboration of the problem situation, development of an intervention that might help to overcome some of the barriers to more effective use of electronic information services and evaluation of the outcomes of the intervention. Both practical–deliberative and participatory action research methods were used, with interviews and focus groups used to determine the problem and assess the effectiveness of interventions. Six interventions are reported. These included: a database implementation, the development of a subject guide, training sessions, a major change project and a web site. The main findings on the use of digital information resources in FE were: (i) interventions can make the students more aware of resources available, but the immediate impact may be low; (ii) FE students are often part‐time and work in subject/cohort groups in the FE college, therefore targeted initiatives which are aimed at ‘their’ group are likely to be most effective; (iii) incorporation of the use of specialized digital resources in assignments is constrained by student preference for books and/or the Internet, a lack of new products aimed at the FE student market and physical information technology (IT) problems or the perceived lack of IT support. The action research methodology offers benefits not available through survey‐based methodologies. The challenges that arise from the integration of learning from different action research projects need to be balanced against the benefits accruing from embedding learning and knowledge creation in innovation and using research to promote change, rather than simply to measure it.

The JISC User Behaviour Monitoring and Evaluation Framework

Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999‐2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use and learning, and to identify barriers and facilitators to the use of electronic information services (EIS). Key Framework outcomes are: a multi‐dimensional across sector methodology for the continued monitoring of user behaviour in respect of EIS and the factors that impact on that behaviour; a profile of user behaviour in respect of EIS over the three annual cycles of the Framework; the EIS Diagnostic Toolkit that can be used to benchmark development in the provision and use of EIS in specific disciplines or at specific institutions; a methodology for monitoring, and a profile of the EIS resources available to higher and further education users; and a summary of some of the key issues in their provision. The challenge for the future is the embedding of EIS in curricula and learning experiences.

Effect of task on time spent reading as an implicit measure of interest

AbstractInformation Filtering systems learn user preferences either through explicit or implicit feedback. However, requiring users to explicitly rate items as part of the interface interaction can place a large burden on the user. Implicit feedback removes the burden of explicit user ratings by transparently monitoring user behavior such as time spent reading, mouse movements and scrolling behavior. Previous research has shown that task may have an impact on the effectiveness of some implicit measures. In this work we report both qualitative and quantitative results of an initial study examining the relationship between user time spent reading and relevance for three web search tasks: relevance judgment, simple question answering and complex question answering. This study indicates that the usefulness of time spent as a measure of user interest is related to task and is more useful for more complex web search tasks. Future directions for this research are presented.

Profiling and understanding student information behaviour: Methodologies and meaning

This paper draws on work conducted under the Joint Information Systems Committee (JISC) User Behaviour Monitoring and Evaluation Framework to identify a range of issues associated with research design that can form a platform for enquiry about knowledge creation in the arena of user behaviour. The Framework has developed a multidimensional set of tools for profiling, monitoring and evaluating user behaviour. The Framework has two main approaches: one, a broad-based survey which generates both a qualitative and a quantitative profile of user behaviour, and the other a longitudinal qualitative study of user behaviour that (in addition to providing in-depth insights) is the basis for the development of the EIS (Electronic Information Services) Diagnostic Toolkit. The strengths and weaknesses of the Framework approach are evaluated. In the context of profiling user behaviour, key methodological concerns relate to: representativeness, sampling and access, the selection of appropriate measures and the interpretation of those measures. Qualitative approaches are used to generate detailed insights. These include detailed narratives, case study analysis and gap analysis. The messages from this qualitative analysis do not lend themselves to simple summarization. One approach that has been employed to capture and interpret these messages is the development of the EIS Diagnostic Toolkit. This toolkit can be used to assess and monitor an institution's progress with embedding EIS into learning processes. Finally, consideration must be given to integration of insights generated through different strands within the Framework.DOI:10.1080/0968776030110104

User Behaviour in Relation to Electronic Information Services within the UK Higher Education Academic Community

The User Behaviour Monitoring and Evaluation Framework has been established to investigate and profile the use of electronic information services (EIS) within higher education in the UK. Electronic information services are defined as: collections of information tools/products delivered to requesting users electronically, and usually computer mediated. This encompasses media of all types. This article discusses aspects of the methodology of the Framework, and preliminary findings from the first annual cycle of the Framework. Findings are based on interactions with 1500 users, including academic staff, library and information services staff, and students. Executed through three strands, the framework methodology uses an array of quantitative and qualitative approaches to lend a variety of insights into user behaviour with electronic information services, factors that encourage the use of electronic information services, and those that act as barriers to the effective integration of electronic information services into the learning experience.

A Technique for Monitoring User Behavior at the Computer Terminal Interface

A Technique for Monitoring User Behavior at the Computer Terminal Interface