Use Of Total Quality Management Research Articles

The Main Obstacles and Countermeasures of Implementing Total Quality Management in Egypt: A Case Study

Total quality management (TQM) has effectively enhanced product quality in the manufacturing business, but services are always experiencing a low quality and hard to guarantee the product. The use of TQM in the service business issue has been studied. This research explores the key challenges and implementation strategy for the whole quality management of the Egypt’s economic condition as a research subject. This paper based on qualitative method and uses several factors to describe, such as, the mission and vision, sustainable development and improvement, effective leadership, and information systems etc. The results revealed that there are multiple obstacles, procedure; mechanism must be resolved on the Egypt’s management universities. Central decision-making, no innovation and routine and administrative complexities that weaken work and performance. The TQM application needs an extraordinarily adequate budget, the administrators, workers, do not use acceptable development and improvement methods, adopting an information system on traditional methods. Overall analysis suggests that the use of TQM characteristics in higher education in Egypt still presents obvious weaknesses. However, the average value of these six factors is less than 70 percent.

Impact of Total Quality Management in Productivity

"The goals of the study are to draw conclusions about the use of total quality management to increase the efficiency of the functioning of companies (especially in developing countries), and to assess what indicators of their performance it affects. The main methods in the framework of the study can be considered analysis, modelling, formalization, abstraction. The paper describes the essence of total quality management, its philosophy, and application features. Also, a statistical analysis was carried out on the basis of data from American enterprises, which assessed some main characteristics of the activities of enterprises using total quality management and not. A similar study was conducted for enterprises in some developing countries, in which the main indicators were revenue, net profit, and asset growth rates. During the analysis, the author came to the conclusion that the application of the overall quality management strategy increases the overall efficiency of the functioning of companies by increasing the growth rate of net profit."

ANALISIS TOTAL QUALITY MANAGEMENT DI TK DHARMA LOKA I PEKANBARU

This research is motivated by the increasing demand for quality education in PAUD institutions along with the increasing growth of PAUD schools in the city of Pekanbaru. With the growth of PAUD which is more than 5 percent per year, quality competition in the world of education is inevitable. Consumers, in this case, parents/guardians of course choose schools that are considered superior, which can create competent students in the future. One way to improve the quality of education is by implementing Total Quality Management so that schools can provide satisfying services that exceed the needs of consumers. For schools especially those who want to go to international standard schools, the use of Total Quality Management is the best choice made to improve quality. This is because by using Total Quality Management, the school will have clear guidelines for the expected quality. Taking a model from the TK Dharma Loka 1 in Pekanbaru that has implemented Total Quality Management, the author tries to analyze it using descriptive qualitative methods to see the extent to which the role of Total Quality Management is to improve school quality. With this research expected, other schools are encouraged to implement Total Quality Management in their schools, so that the expected quality can be achieved and Pekanbaru in particular is ready to enter the era of the education industry in this global age.

The Application of TQM in Kerala's Public and Private Manufacturing Organizations that Hold ISO 9000 Certification

It is beyond dispute that manufacturing organizations, both governmental and commercial, are economically significant in emerging countries. Regardless of their size and annual revenue, many manufacturing companies in Kerala, both in the public and private sectors, hold ISO 9000 certification. In this study, the use of Total Quality Management (TQM) in Kerala's public and commercial manufacturing organizations that have earned the ISO 9000 certification is examined. The quantity of ISO 9000 certified public and private manufacturing organizations in Kerala that practice quality circles is specified. The study makes an effort to assess any variations in TQM practice across Kerala's private and public sector ISO 9000 certified manufacturing organizations. An extensive literature review and expert interaction resulted in the identification of a conceptual framework for the TQM factors in Keralan industrial organizations. A valid and trustworthy survey was created to evaluate the level of TQM implementation in Kerala's public and private manufacturing organizations that hold ISO 9000 certifications. Thirty manufacturing organizations in Kerala's public and private sectors, each with 63 managers, were surveyed to acquire the primary data. SPSS was used for data analysis. The study validates the claim that Total Quality Management (TQM) is practiced in Kerala's private sector and private ISO 9000 certified manufacturing organizations indistinguishably from one another. The formulation of suggestions to enhance the application of Total Quality Management (TQM) in Kerala manufacturing organizations with ISO 9000 certification

Relationship between Quality Control and Customer Satisfaction

The use of Total Quality Management (TQM) in a company or organization is one of the actions taken by a company or organization to achieve customer satisfaction. This is usually done by the company by adding quality to the internal company. If the internal can be well, it is expected that the external will also be good. In its aim Total Quality Management (TQM) has a long term, Total Quality Management (TQM) focuses on quality, based on the participation of all its members. Total Quality Management (TQM) uses effective strategies, data and communication to integrate quality discipline into the culture and activities of the company. The basic philosophy of Total Quality Management (TQM) is as an effect of customer satisfaction, a company or organization can experience success. Total Quality Management (TQM) can be widely used in manufacturing, education, government and service industries. So Total Quality Management (TQM) is used by companies to improve internal company in customer satisfaction.

Relationship between Quality Control and Customer Satisfaction

The use of Total Quality Management (TQM) in a company or organization is one of the actions taken by a company or organization to achieve customer satisfaction. This is usually done by the company by adding quality to the internal company. If the internal can be well, it is expected that the external will also be good. In its aim Total Quality Management (TQM) has a long term, Total Quality Management (TQM) focuses on quality, based on the participation of all its members. Total Quality Management (TQM) uses effective strategies, data and communication to integrate quality discipline into the culture and activities of the company. The basic philosophy of Total Quality Management (TQM) is as an effect of customer satisfaction, a company or organization can experience success. Total Quality Management (TQM) can be widely used in manufacturing, education, government and service industries. So Total Quality Management (TQM) is used by companies to improve internal company in customer satisfaction.

Use of total quality management to enhance the quality of design and build projects

ABSTRACT The literature on the impact of Total Quality Management (TQM) on Design and Build (D&B) projects is scarce and this study fulfills the research gap by assessing the impact of TQM and its elements on D&B projects. The study used a mixed approach comprising a series of expert interviews and a questionnaire survey. Manual content analysis was used to analyze the collected interview data. The interview findings revealed that TQM could improve the quality of a D&B project at five stages of the project. The quantitative analysis of the interview findings was used to assess the significance of TQM in construction, importance of TQM elements in D&B projects, and suitability of TQM and its elements for D&B projects. At briefing, and tender documentation and action stages, TQM is moderately suitable for enhancing D&B project quality, while at concept design and design development, detail design and technical information, and construction and handing over stages, TQM is highly suitable for enhancing D&B project quality. A heatmap was used to present the rankings of TQM elements in D&B project stages with regard to their importance.

A bibliometric view on the use of total quality management in services

This research aims to highlight the major domains of and address the most prominent topics in the Total Quality Management (TQM) field in the service sector. Although there are numerous studies related to TQM, systematic quantitative reviews on TQM in services are scarce. The objective of this paper is to present a thorough analysis of the current mostly discussed issues related to the use of TQM in services by conducting a bibliometric analysis of the extant literature on TQM collected from Web of Science and Scopus databases. The findings indicate that TQM implementation is not a fading topic. The studies in the field of ‘TQM use in services’ are growing and becoming more intensive. TQM-related practices are gaining more attention while the TQM implementation framework is still under development. Healthcare is the most researched industry. Top management commitment/leadership is a critical construct and managers should be aware of the obstacle caused by lacking it. TQM professionals and managers in the service sector can benefit from this paper by having a sketch of the latest and most prominent academic findings and thus gaining insights on techniques that fit into TQM implementation. For academic professionals, several research avenues are pointed out.

Integrative Approach to Total Quality Management for Gaining Competitive Advantage

Introducing and use of total quality management in organizations is very current and a complex category which, in the future, will give an incentive of its implementation in order to achieve competitive advantage. The effects of total quality management are only an indicator of further studies. This study is focused on the analysis of a very important point of view in the process of implementing total quality management in organizations for gaining competitive advantage. By integrating the basic principles of total quality management, the organizations themselves begin to experience the benefits and positive effects of utilizing it. The studies that were made will contribute to furthering the knowledge of this current global process and will stimulate organizations to have a more scientific approach to the assessment of the benefits of total quality management in the future, and at the same time, to begin using total quality management in order to acquire competitive advantage.

The impact of the innovative Total Quality Management tool in small and medium-sized enterprises

he present paper falling into the field of innovative management tools explores using the Total Quality Management (TQM) tool in the SME sector in Slovakia, attempting to identify barriers to the use of this tool in the given segment. TQM can be ranked among the innovative management tools that are under investigation and in our contribution, we want to bring a new overview of the use of this tool. Our research was based on foreign research in which the TQM management tool is at the forefront of use. On the other hand, we know from the research conducted so far on management tools in our business environment that the use of innovative tools is relatively low. The present research is based on the formulated hypotheses verified using statistical methods, namely the chi-square test of independence. In this research, we worked with hypotheses arguing that there are statistically significant relationships between the lack of personnel and financial resources on the one hand and the use of the innovative TQM management tool on the other hand. These relationships were statistically proved because in both examined hypotheses the expected value of p was lower than 0.05. We can, therefore, conclude that the lack of financial resources and the lack of skilled labour are among the important barriers to the use of TQM. In the determination of the third hypothesis, we assumed that managers could not agree on the establishment of TQM. This fact can, therefore, contribute to its relatively low use in our business environment. We also consider the incongruity of managers´ ideas as a barrier that may have an impact on the use of TQM, and these dependencies were examined by the Chi-square independence test. In verifying this hypothesis, the p-value was calculated to be p˃0.05 proving that this factor has no effect on the use of TQM and there is no dependency between these variables. In the present paper, we also focus on juxtaposing the present investigation with the research conducted to date in the field of innovative management tools. The present research is aimed at identifying barriers to the use of this management tool in an SME environment and at presenting TQM as a modern innovative instrument to be used by companies to manage and measure their performance. By using TQM, the company can align the financial and non-financial factors together and thus increase its competitiveness and meet the expectations of investors and other stakeholders. Keywords: Total Quality Management, innovative management tools, small and medium enterprises, performance.

IMPLEMENTASI TQM (TOTAL QUALITY MANAGEMENT) PADA LEMBAGA PENDIDIKAN

“School/madrasah as an educational institution is an institution that serves as an agent of change to solve the nation's problems. Therefore, in order to produce the quality of education, it is necessary to implement the concept of TQM (Total Quality Management) that in history has successfully led the business world in creating production quality best and can even exceed the satisfaction of customers standard. This study used a qualitative approach with methods of library research. The formulation of the problem involves understanding implementation of TQM, TQM in education, implementation of TQM principles in educational institutions, the pillars of TQM in educational institutions, measures the implementation of TQM in education and description of the failure in the implementation of TQM. The study results were obtained, among others; The first, implementation of total quality management (TQM) is an implementation or embodiment of a management concept that involves all components in the organization to jointly contribute to the organization's policies oriented to the improvement of product quality to customer satisfaction. Second, in educational institutions, implementation of TQM are used to improve administrative functions and operations, to manage the educational process as a whole, integrate TQM in the curriculum, the use of TQM in teaching methods in the classroom, the use of TQM for managing research and development activities. In addition, educators must be responsible for their duties proactively, they must develop a problem-solving process that makes sense and can identify and towards the main cause, capable of being the organization model and can measure what's working well and what is not, so that we will get a good system in institutional schools / madrasah. Third, in applying TQM, there are some principles that should be held, among others; focusing on consumers (users of educational services), broad involvement (teachers, staff, students, and community), their measurements, to understand education as a system, and their continuous improvement. Fourth, the five main pillars of TQM here are their products, relying on the process undertaken, the leader who moves in producing quality products, and a commitment among the leaders in the organization. Fifth, steps in implementing TQM in educational institutions include; the preparatory phase, the planning phase and the implementation phase. Sixth, the failure may occur in implementing TQM in educational institutions, if; there is a gap in the commitment of top management, one focus of attention, lack of adequate staff and support, relying solely training, the hope of obtaining results of a moment and force adopt a method that doesn’t comply with the requirement.”

TQM techniques as an innovative approach in sport organisations management: toward a conceptual framework

One of the most important aspects that sport organisations need to pay attention when it comes to being competitive is the use of total quality management (TQM) techniques. The aim of this paper is to develop a conceptual framework of the use and influence of TQM techniques in the sports organisations' performance by providing the relationship between these techniques and overall performance. Our conceptual framework is based on the influence of these techniques: quality circles, benchmarking, continuous improvement (kaizen), empowerment and outsourcing. These techniques contribute to increase the overall quality, increase innovations, increase the employees' involvement and loyalty and increase the financial stability of sport organisations.

Influence of Total Quality Management on Performance of Vietnamese Construction Firms

The key objective of this study is to examine the relationship between organisational culture (OC) and Total Quality Management (TQM), and the influence of TQM implementation on organisational performance improvement within Vietnamese construction industry context. Findings based on the survey sample of 104 respondents employed in construction firms in Vietnam showed that Vietnamese construction firms are dominated by clan and hierarchy cultures rather than adhocracy and market cultures according to Competing Value Framework (CVF) of OC classification. Furthermore, organisations dominated by both market and hierarchy culture is the only one unfavourable culture for the use of TQM, whereasorganisations dominated by either clan and hierarchy, clan and adhocracy, or not dominated by any specific cultures could provide a successful environment for TQM implementation. This study also confirmed the significant and positive relationship between TQM implementation and organisational performance improvement.

The effects of total quality management implications on customer satisfaction and customer loyalty: an empirical study in the Taiwanese security industry

Taiwan has achieved financial liberalisation and reduced many monetary control measures. When a market transforms into a buyer's market, entrepreneurs face highly competitive situations and should provide a type of enterprise value to attract customer attention. However, few studies have examined total quality management (TQM) and how the security industry can promote customer satisfaction and loyalty. The priorities of service providers should be developing a comprehensive TQM system, understanding customer needs and reducing the frequency of service gaps to achieve customer satisfaction and loyalty. Therefore, this study focuses on service industry angles for the negotiable securities industry and whether these angles affect the degree of customer satisfaction and loyalty through the use of TQM. This study included 516 security industry customers in Taiwan as the participants, applying structural equation modelling by using LISREL 8.51 to perform analyses. The customer satisfaction variable, as shown by the TQM variable adjustment, positively influences customer loyalty. [Received 2 August 2014; Revised 15 February 2015; Revised 3 August 2015; Accepted 30 May 2016]

Use of Total Quality Management in Academic Library: A Special Reference to Library System and Services.

Today, all kinds of organizations are becoming customer oriented organizations to survive in this world. So, they need to provide quality products and services to their customers. Total Quality Management (TQM), provides the tools and the direction to improve quality. Libraries have always been committed to provide a high quality of services to its users. In this paper I am discussing Objectives in libraries, Quality Control, Quality Assurance systems in services and system. Quality component of Library services, TQM in LIS centre., TQM in academic library Policies, Resources, Processes, User satisfaction, Suggestions for services and system.

Quality Management and Its Role in Improving Service Quality in Public Sector

This article presents a detailed review of the literature relating to quality management and the various models that have been developed over the past decades for use in improving service quality. It begins by exploring the concept of service quality and introducing the Total Quality Management (TQM) approach. Thereafter, the article traces the historical development of TQM and considers how the practices associated with this philosophy have evolved over time to produce the fundamental model of Total Quality. Variables that are important in determining the success or otherwise of TQM approaches are then discussed, before the article moves to discuss how TQM has been extended from its original context within the private, manufacturing sector, into the public sector as a method to improve the delivery of services. Moving on from its consideration of TQM application in the public sector generally, the article addresses the use of TQM specifically in security organisations like the military, and the Six Sigma approach adopted by military organisations is presented. From this position, the use of TQM in police organisations is introduced before the article proceeds to consider a range of potential models of QM that may be appropriate in the context of law enforcement. In this respect, the usefulness of these different frameworks that are currently available for assuring quality is debated.

Total Quality Management in Mauritian education and principals’ decision-making for school improvement

Purpose – Reflecting the Mauritian government's “quality” agenda and its focus on school leadership, this paper reports the findings of research exploring Mauritian principals’ views about the use of total quality management (TQM) for school improvement. While aspects of this research have been reported elsewhere, the purpose of this paper is to focus on school leaders’ use of data and evidence in making decisions for school improvement. Design/methodology/approach – The paper reports on qualitative aspects within a mixed methods research with data collected by means of semi-structured interviews conducted with a purposive sample of six principals. The analysis of the data were an exercise in grounded theory building. Findings – The paper expands the knowledge of principals as quantitative data users arguing that qualitative information based on professional discourses, human judgements and lived experiences should be equally valorised if TQM is used for making informed educational decisions. Research limitations/implications – The research relied on principals’ views as the unique source of data. The perspectives of the other stakeholders would offer a richer description of leadership reality in Mauritian schools. Practical implications – The paper suggests a more participatory decision-making model for effective change that could rightfully engage all stakeholders through various complementary quantitative and qualitative processes. It further recommends that alongside the core systemic qualities of TQM, there are ethical, moral and cultural dimensions of leadership that could enhance the teaching and learning environment. Originality/value – While confirming some extant research, the paper brings new thinking to understanding the critical role of principals within the TQM scenario of data-driven decision making.

An Evaluation of Knowledge and Use of Total Quality Management Tools by Public Legal Services Operations Management : A Case of Blantyre Legal Aid Department in Malawi

A successful implementation of Total Quality Management (TQM) is one of the ways of improving organisations. However, preliminary evaluation of whether of an organisation would be receptive to TQM before implementation is imperative. This study, therefore, evaluated whether employees at Blantyre Legal Aid Department (LAD) in Malawi have the knowledge and use of concepts and tools necessary for TQM implementation. In addition, this study also determined other critical factors necessary for TQM implementation in the said organisation. The study hypothesized that TQM may help Blantyre LAD to deal with the challenges it is currently facing. Therefore, a mixed approach to research was used to find out whether employees at Blantyre LAD have the knowledge and use of TQM philosophy necessary to meet the organisation’s challenges. A random sample frame of 24 out 32 employees was also used in the study to arrive at scientific findings. The overall findings on the knowledge and use of TQM by employees at Blantyre LAD had a mean score of 1.6 and a standard deviation of 0.1 confirming lack of knowledge and TQM systems at TQM. The study confirmed the existence of critical success factors for the TQM implementation at Blantyre LAD with a mean closer to 3 at a standard deviation of 0.8. Consequently, the study recommended that all employees at Blantyre LAD be trained in TQM and that critical success factors for TQM implementation should be strengthened thereat. The implications of the results and recommendations of the study are that employees at Blantyre LAD need the TQM to improve the quality of public service delivery. In addition TQM can be successfully implemented thereat; therefore, the study recommends a step by step introduction and implementation of TQM at Blantyre LAD.

Slovenian national excellence award and total quality management deployment in Slovenian companies

This paper aims to study the deployment and use of total quality management (TQM) approaches and tools for the systematic implementation of TQM, especially within companies that have been applicants for the National Quality Award – Slovenian Business Excellence Prize (SBEP), and its relation to tools and approaches regarding people involvement, external recognition, benchmarking and financial results. The survey was based on the analysis of a sample of companies composed of the three subgroups: ‘top companies’ (based on their financial performance), a randomly chosen control group, and a group consisting of SBEP applicants. The questionnaire was distributed to 500 companies. The research was done on the basis of 110 respondents. Factor analysis was used to narrow the initial number of items, ANOVA to obtain statistically significant differences between the three group means and discriminant analysis to classify the sample according their use of TQM tools and approaches. The results showed that the main differences between the three groups of companies in favour of the SBEP group were related to the importance of benchmarking, peer assessment, collaborating in national quality awards (NQA) and partly in financial results. Based on the findings of this research, it can be concluded that the companies that took part in the NQA have higher mean scores of observed variables as compared to the other two groups of companies.

Total quality management in Sri Lankan service organizations

PurposeThe purpose of this paper is to report the results of an investigation on the use of total quality management (TQM) tools, techniques and concepts among Sri Lankan service organizations.Design/methodology/approachThis research consisted of a literature review and a questionnaire survey done among 99 service organizations in Sri Lanka. First, the factors that are commonly used by TQM organizations were identified through the literature review.FindingsThe analysis revealed that there is an enthusiasm among managers in implementing TQM in their organizations. According to the respondents, 41 per cent of the organizations have already implemented TQM. However, deeper analysis of data revealed that there is a lack of thorough understanding of TQM philosophies and techniques among the managers.Practical implicationsThe findings of the paper will provide information to the practitioners to implement TQM in their organizations and to academics to design courses in TQM.Originality/valueIt is important to implement the related tools and techniques in full to realize the benefits of TQM. This paper reveals the level of use and understanding of these tools and techniques by the service sector managers in Sri Lanka.