Use Of Quality Management Techniques Research Articles

The use of quality management techniques to identify sources of incompatibilities in sealants

The use of quality management techniques to identify sources of incompatibilities in sealants

The use of quality management techniques to analyse the cluster of porosities on the turbine outlet nozzle

Abstract As part of continuous quality improvement in well-managed enterprises, identifying unconformity should initiate actions to find their causes. Therefore, it was proposed to the enterprise located in Podkarpacie to use in the sequential way the Ishikawa diagram and 5Why method. The aim was to analyse of unconformity (porosity cluster) on the turbine outlet nozzle and identify the root of its creation. In the enterprise, the quality analysis of the products with a fluorescent method was carried out, but after identifying the unconformity, non-analysis of their reason for their occurrence was not practiced. Therefore, it was intentional to propose the use of sequence i.e. Ishikawa diagram and 5Why method to identify the root of unconformity. The subject of study was the turbine outlet nozzle, on which the fluorescent method the porosity cluster was identified. With the use of the Ishikawa diagram, the main cause of the problem was pointed (unconformity during production), and by the 5Why method the root cause of the problem, i.e. unconformity material from the supplier, was identified. The proposed method sequence is a simple and effective way to make analyses of unconformities and it can be used in different products and service enterprises.

The Use of Quality Management Techniques: The Application of the New Seven Tools

ABSTRACT The implementation of total quality management cannot be successful without utilizing suitable quality management tools and techniques. Access to appropriate quality management tools and techniques has been put forward as a vital for successful quality work. Over the past decade, many research that has been conducted dealt with the importance of using quality management tools and techniques and the effects of those on business performance. In spite of the effective use of quality management tools and techniques, many organizations do face difficulties in their implementation. Some common difficulties could be mentioned here: poorly designed training and support, inappropriate use of tools and techniques, as well as poor measurement and data handling. The objective of this research is to show the application of the quality management techniques effectively. A case study was conducted at PT. Zenith Pharmaceuticals which is located in Semarang, Indonesia. The company encounters a problem on a production floor. There are a large number of products that are not associated with customer specifications. The new seven tools are then employed to identify and recognize the factors which could cause the Triocid strips become defective. In the end, the quality improvement design is proposed to minimize the number of product defect.

Quality Management in Public-Sector Organizations: Evidence from Six EU Countries

ABSTRACTAlthough there is considerable evidence for the hypothesis that an efficient use of management techniques is the key to a good public service delivery, a lot of studies come to the conclusion that there is only partial, reluctant implementation or even a general lack of the use of such techniques by public managers. This paper examines the determinants for the use of quality management techniques in public sector organizations from six EU countries. It turns out that especially more organizational autonomy and result control appear to be of importance while, surprisingly, the combination of these variables leads to negative results.

Is quality management appropriate for public leisure services?

There can be little debate that there has been an increasing focus on service quality within UK public leisure services which has resulted in the introduction of quality management and its associated techniques. Introduced as the result of the emergence of a customer focus among public leisure facility managers and in response to government legislation, the use of quality management techniques has become widespread throughout the UK public leisure sector. What has not been established is the appropriateness of quality management for public services, given its inherent commercialism. The use of quality management techniques in UK public leisure facilities raises two concerns, Firstly, there is evidence to suggest that the inherent commercialism of quality management and its associated techniques has led to an undermining of the social objectives of public leisure facilities. Secondly, in order to deliver high quality services, public leisure facility managers have focused on the expectations of paying customers, to the exclusion of other customer groups. Although these two weakness would suggest that quality management is therefore an inappropriate strategy for the management of public leisure facilities, it is apparent that the impact of these weaknesses is minimized by the activities of other sections of the public leisure service - primarily by community work. Secondly, it is clear that the best value legislative framework requires public leisure providers to move beyond a mere focus on paying customers. Thus when leisure services are viewed as a whole, quality management appears an appropriate strategy for the management of public leisure facilities.

Quality management and plant success: An empirical study of Canadian and Australian

Based on data collected from 1299 Canadian and 165 Australian manufacturing plants, this paper examines the link between quality management practices and plant success. Plant success was measured by using 22 different performance measures and based on this information the most successful (MS) and the least successful (LS) plants were identified. The paper compares Canadian and Australian plants as well as MS plants and LS plants in their use of quality management techniques, quality responsibilities and training for skills. Practices that distinguish MS plants from LS plants are identified and some implications for managers are presented.

The use of quality management techniques and tools: an examination of some key issues

Research has been undertaken into the difficulties and key issues associated with the use of statistical process control (SPC), failure mode and effects analysis (FMEA), quality costing, quality function deployment (QFD), design of experiments (DOE) and the seven basic quality control tools. A 4-part classification - role in quality improvement, organisation and infrastructure, data collection and use and application - has been developed to examine the difficulties/issues associated with each of the techniques and tools. A number of issues have been identified which relate to all the techniques and tools examined, including management support, user understanding, integral approach, discipline and application. On the other hand, there are some issues, which relate to specific techniques and tools, including level of complexity, visual display, initial investment and overall status of TQM.

What is happening in “quality” in the financial services?

Questions whether “quality” is having as much impact in the financial services sector as the evidence of use of quality management techniques in the UK suggests. Explores the context within which “quality” is finding a place in financial services, and presents the findings of a postal questionnaire survey concerned with the extent of usage and the nature of the quality initiatives in the financial services sector.

Total quality management in Hong Kong industry and its subsidiaries in China

AbstractThis paper reviews the findings of a survey on the use of quality management techniques in Hong Kong industry and its investment in China. It reflects the attitude of industry towards the new quality management concepts, particularly ISO 9000. The second part of the paper reports some observations of auditing some companies in Hong Kong and south China and discusses the weaknesses of the quality systems in these areas.