Use Of Management Information Research Articles

The use of information as a strategy for management in SUS hospitals during the COVID-19 pandemic

OBJECTIVE: To understand the perception of health managers regarding the use of information for management in SUS hospitals. METHOD: This is an exploratory study with a qualitative approach. The central theme of the research refers to the use of health information and the role of information as a management strategy in SUS hospitals during the spread of the coronavirus (SARS-CoV-2) in the city of Campo Grande/MS. Three public hospitals, a reference in the care of suspected or confirmed cases of COVID-19, participated in the research. The interview was conducted with 12 managers responsible for the sectors: Administrative, Archive (SAME), Health Surveillance, Information Technology (IT) or Service/Reception. The interviews were analyzed and interpreted using Laurence Bardin's Content Analysis technique with the support of the IRaMuTeQ software. CONCLUSION: Health information and records were fundamental for defining health actions during the pandemic. The main impacts were the perception of health professionals regarding the importance of networking and, mainly, the use of information to generate knowledge in the SUS.

Efficacy of intravenous drug information management system on the improvement of anemia in maintenance hemodialysis patients

Objective: To investigate the effect of information management of intravenous drugs on anemia in maintenance hemodialysis patients. Methods: The information management of intravenous drugs was a management system developed by the Hemodialysis Center of Shanghai Jiao Tong University School of Medicine Affiliated Sixth People's Hospital in April 2020. The parameters six months before and after the use of the information management system were retrospectively collected and compared, including the rate of reaching the standard of hemoglobin, ferritin, transferrin saturation rate and the incidence of cardiovascular events. Specifically, the control stage was from October 2019 to March 2020, which was before the use of information management, and the study stage was from April to September 2020, which was after the use of information management. Results: There were 285 patients (190 males and 95 females) included in the control stage, with an average age of (62.4±13.2) years, while 278 patients (193 males and 85 females) were included in the study stage, with an average age of (62.8±13.2) years. Compared with the control stage, the rate of reaching the standard of hemoglobin [47.8% (797/1 668) vs 40.2% (687/1 710), P<0.001], ferritin [39.0% (217/556) vs 31.2% (178/570), P=0.006], and transferrin saturation [64.7% (360/556) vs 58.6% (334/570), P=0.034] increased in the study stage. The incidence of cardiovascular events in the study stage was 11.2% (31/278), which was significantly lower than that in the control stage [16.5% (47/285)] (P=0.043). Conclusion: The information management of intravenous drugs in the hemodialysis center may help improve the anemia status in maintenance hemodialysis patients.

Blockchain based integrity assurance framework for COVID‐19 information management &amp; decision making at National Command Operation Center, Pakistan

SummaryThe uncontrollable spread of contagious disease COVID‐19 is a perennial threat to mankind and has resulted in an unprecedented lockdowns in several countries including Pakistan which in turn has caused an adverse socio‐economic impact to all industries. The strategic leadership and concerned state authorities are trying hard to combat and control the spread of COVID‐19 pandemic. The effective use of Information Management &amp; Decision Support (IMDS) System can play significant role in combating pandemic and its spread, managing relief actions effectively, accessing vulnerable communities to roll out targeted subsidies by ensuring the coordinated effort and subsequent implementation. Reliable information is significantly critical to assist government and public health agencies in determining the best way forward to control this global health emergency. Therefore, this paper aims to strengthen capacity of IMDS System used by government institutions and authorities for decision making and information dissemination. In this research work, we addressed the integrity‐based issues that include completeness, correctness, and freshness of data by proposing a block chain‐based integrity protection mechanism. The proposed novel framework is a cascaded formulation of Integrity Assurance (IA) Protocol, Cryptographic Merkle Hash Tree, Digital Signature, and Blockchain. Beside cascaded formulation, two (2) schemes for MHT Generation are also presented in the framework. The proposed framework ensures fairness, completeness, and correctness of data that will be very helpful for secure data management, integration, and utilization in analysis for decision‐making. The proposed framework achieved an accuracy of more than 98.09% with better quantitative performance in standard evaluation parameters.

Big Data Analytics Applications in Information Management Driving Operational Efficiencies and Decision-Making: Mapping the Field of Knowledge with Bibliometric Analysis Using R

Organizations may examine both past and present data with the aid of information management, giving them access to all the knowledge they need to make sound strategic choices. For the majority of contemporary enterprises, using data to make relevant, valid, and timely choices has become a must for success. The volume and format of data have changed significantly over the past few years as a result of the development of new technologies and applications, but there are also impressive possibilities for their analysis and processing. This study offers a bibliometric analysis of 650 publications written by 1977 academics on the use of information management and big data analytics. The Bibliometrix function in the R package and VOSviewer program were used to obtain the bibliographic data from the Scopus database and to analyze it. Based on citation analysis criteria, the top research journals, authors, and organizations were identified. The cooperation network at the author level reveals the connections between academics throughout the world, and Multiple Correspondence Analysis (MCA) identifies the research holes in the area. The recommendations for further study are influenced by the findings.

THE ROLE OF LEADERSHIP IN IMPLEMENTATION PUBLIC INFORMATION SYSTEM OF LOCAL GOVERNMENT INSTITUTIONS IN INDONESIA

Leadership style is one of the triggers for individuals to be motivated to work, increase their dedication to work, influence the ideal work process, and produce optimal work performance (Bass and Avolio, 1993). This study will look at the relationship between the variables of the influence of leadership, system quality, service quality and information quality on net benefits through a quantitative research survey using primary data in the form of a questionnaire taken directly from research respondents with the population coming from the state civil apparatus representing each device organization. in the district and city administrations of the Bengkulu province in Indonesia. Data collection was carried out by census, as many as 292 people and data analysis using Partial Least Square with the help of SmartPLS software. The results showed that the transformational leadership and information quality had no effect on the use of Information Management and Documentation Officer (PPID) software, system quality and service quality affected the use of the PPID system, the use of the PPID system had an effect on user satisfaction with the PPID system, and the satisfaction of PPID system users had an effect on to net benefits (PPID system performance). The results of this study provide an understanding of the implementation of organizational information system management practices to improve information technology, especially those related to the variables in this study. Practically, PPID policy makers can improve the quality of the information system by modifying and improving features that are still inadequate, such as detailed information on information recorded in the PPID software.Keywords: leadership, system quality, system use, service, information, and benefits.JEL Classifications: M38DOI: https://doi.org/10.32479/irmm.12515

The use of information management towards strategic decision effectiveness in higher education institutions in the context of Bahrain

Purpose Strategic decision importance has rarely been investigated as a decision-specific characteristic in the strategic decision-making process (SDMP) literature taking into consideration information management while taking important strategic decisions. Here, the ability of decision importance to predict decision effectiveness as an outcome of SDMPs in higher education institutions (HEIs) is examined in the context of Bahrain. Design/methodology/approach A conceptual model is developed relating decision importance to decision effectiveness indirectly via the SDMP characteristics intuition, rationality and decentralization. Data from a cross-sectional questionnaire completed by leaders of HEIs and academics involved in strategic decision-making in Bahrain are used to test the model and hypotheses via correlation analysis. The paper also considers a literature review of the use of information management while taking a strategic decision. Findings Decision importance is shown to positively influence decision effectiveness in Bahraini HEIs mediated by rationality and by decentralization in decision-making, although negative effects of decentralization are also demonstrated. However, decision importance does not influence decision effectiveness mediated by intuition. Research limitations/implications Due to the small sample size, the results cannot be generalized to contexts beyond HEIs in Bahrain. Additional SDMP characteristics of significance in the context of HEIs could be future investigated, for instance, political behaviour and lateral communication, are not included in the model. Future research exploring the latter two aspects could provide deeper insight into the findings. Practical implications The findings of this paper could be considered by HEIs senior management and members of the governing body while strategic decision-making, which could be at different levels, including strategic planning or assessing a strategic decision in terms of effectiveness. This paper will also provide insight one the use of information while considering strategic decision-making. Social implications A model leading for effective strategic decision-making could be used by leaders of HEIs and regulators including licensing bodies and QA agencies to set standards for HEIs for sustainable performance and quality education in line with United Nations Sustainable Development Goals and Initiative. Strategic decision-making will have an impact on the overall performance of HEIs and serve all relevant stakeholder’s including parents, students, employers and industry. Originality/value Little research conducted in relation to strategic decision-making in the Gulf Cooperation Council therefore, this research will add original findings and the outcome of this study will lead to future research related to SDMP and the use of information management in the overall strategic decision-making.

Информационно-оценочное сопровождение управления социальной сферой региона (на примере здравоохранения Кузбасса)

The importance of information and analytical activities in the management of the region's social sphere can hardly be overestimated since only those decisions will be efficient that rely on reliable and comprehensive data on the condition of the object of influence, trends in its development, possible directions for improvement, and feedback. A competent use of information in management requires that the methodological foundations of analytical and assessment processes be understood, in particular, the corresponding thesaurus. The study aims at systematizing the conceptual apparatus of the information and assessment support for the management of the region's social sphere and analyzing the condition and dynamics of healthcare as one of its key sectors. The paper focuses on the case of Kemerovo Region (Kuzbass). It interprets and systematizes such concepts as information, rate, parameter, indicator, criterion, and assessment. The empirical part of the study showed that the morbidity rate in Kuzbass has been above the nation level for the past 15 years and the data gap for this indicator is gradually increasing. This trend manifests itself against the background of higher values of infrastructure indicators and the load on nursing staff. True, the workload on medical doctors in the region is above the corresponding parameter at the national level. Sociological assessments show an increase in self-esteem of the population's health, but satisfaction with the health care system in the region has been, and remains, low. The data confirm the necessity and expediency of using statistical and sociological assessments in analyzing the current condition and, most importantly, identifying problems and ways to improve the sectors of the social sphere in the region.

The Performance Evaluation Mechanism Based on Information Construction for Large Stand-Alone Medical Equipment and Its Support for Decision-Making of Purchasing

Continuously deeper reform of public hospitals has put forward the need to innovate the philosophy and system of large medical equipment operation and management, and the phenomenon featuring "more attention to purchasing and less attention to management" need to be turned around. This research took use of information management to set up ID fields (unique number) for target stand-alone equipment; integrated statistics functions of HIS, PACS, LIS, RIS and equipment management system to get the basic operation data; informationized the work flow and reform technology to set up a post evaluation indictor system for the performance of stand-alone equipment; compared the service condition of newly purchased equipment with the feasibility application of relative department from various dimensions; designed objective post-evaluation indicators from various angles to scientifically manage existing medical equipment and support decision-making of new application for purchasing medical equipment. Application performance of stand-alone equipment and clinical departments were ranked in a standardized manner. Decision-making mode based on data case of stand-alone equipment was set up. Net present value was evaluated. However, re-purchasing the instrument did not continuously increase the contribution of each instrument. The laboratory can purchase new instruments again, while the imaging department is not recommended to purchase. The performance evaluation mechanism based on information construction for large stand-alone medical equipment and its support for decision-making of purchasing is of great significance to improve the service life of equipment, exert the maximum effect and reduce economic waste.

Architecture and functional model of a perspective proactive intellectual siem for cyber protection of objects of critical infrastructure

The article deals with the current, nowadays, issues of cyber defense of critical infrastructure, which are becoming increasingly important. Based on the analysis, it is concluded that the basis of building an effective cyber defense system is the use of information management and security event management (SIEM). The use of systems of this type allows not only to detect cyber security incidents, but also to predict them based on the accumulated data in the system. The proposed new architecture for a promising proactive smart SIEM, which, in addition to the traditional levels of data collection, management and analysis, includes the fourth level - the level of decision making and implementation. The implementation of the proposed architecture is possible through the development and application of new methods of normalization, filtering, classification, aggregation, correlation, prioritization and analysis of events and cyber security incidents, their consequences, generation of various reports, messages and visual presentation of data for operational and substantiated adoption based on data mining technologies, machine learning, Big Data processing and artificial intelligence. A new functional model of a promising intelligent SIEM is proposed, which includes: subsystem of collection and primary processing of data from heterogeneous sources; data management subsystem; the data analysis subsystem and the decision and implementation subsystem. The implementation of the model allows to minimize human participation in solving the problem of responding to cyber incidents, thereby increasing the efficiency and validity of the decisions it makes. The application of the proposed new architecture of a proactive intellectual SIEM and its functional model, allows to take a new step in the evolution of type towards increasing the efficiency of their use in cyber defense systems of critical infrastructure.

USE OF INFORMATION MANAGEMENT AND TELECOMMUNICATION TECHNOLOGIES FOR IMPROVING ECONOMIC SUSTAINABILITY OF PRODUCTION ENTERPRISE OF ENERGY SECTOR

The paper considers the improving economic sustainability of a manufacturing enterprise in the energy sector using modern information management and telecommunications systems. The subject of the study are certain types of economic sustainability of an enterprise in the energy sector. The purpose of the work is to consider the efficiency and economic feasibility of using information and control systems in the context of a continuous process of their development and renewal. The study of increasing the economic sustainability of a manufacturing enterprise in the energy sector through the use of information management and communication systems is carried out by induction and generalization. It shows the challenges faced by the energy sector enterprise in the application of information management and telecommunication technologies and systems, as well as the rationality of their application through the acquisition of effective efficiency in achieving the goal of increasing the economic sustainability of the energy sector enterprise. Consideration of certain types of economic sustainability of the industrial enterprise of the energy sector allows to conclude that the use of information management and communication systems in conjunction with organizational measures and management mechanisms that take into account the specifics of the enterprise is economically feasible.

Use of management information in hospital decision-making

The research presents the scope and use of management information in health care institutions. The area has diverse international literature, so the article limit to logic of hospital operation, result of role conflict, economic and clinical factors in decision-making. In the research qualitative methodology was used for data collection: managerial interviews and in case of decision support, homogeneous focus group interviews. The top managers typically put emphasis on financial information, and examine mostly the historical data, with negligible future scopes. The head of department (physician) decide on the basis of professional and use non-financial indicators. The use of management information in decision-making has more diagnostic style, only a few managers apply interactive controlling systems, basically in the absence of strategic thinking. The author proposes to strengthen the use of controlling systems, which most important elements are the development of institutional internal communication and economic and managerial skills.

The Use of Information Management as a Decision Making Tools of Prophet Sulaiman

In the information era today, value of data and Information is increasing rapidly. Data and information become more and more important to organization, because it is used as a tools in making decisions. A lot of concept and theory about data and information management has been launched. Our research tried to study and make a bridge between today’s theory about information management and Islamic values based on Islamic history written in Alquran. We took Prophet Sulaiman as our case. Sulaiman was a Prophet as well as a King. He was awarded intelligence and wisdom of God. We learn the story of Sulaiman and performed a literature review and cross references to various theories of information management. We found that Prophet Sulaiman uses data and process it into valuable information, to make right decision. We believe that, during his age, Prophet Sulaiman had implement basics of information management concept and theory.

Leveraging management information in improving call centre productivity

Background: The availability and efficient use of management information is one of the key strategic levers in driving growth and competitiveness for companies. Management information facilitates vital decision making that assists organisations in improving their competitiveness. For call centre operations, competitiveness entails improving productivity and customer service, and management information is essential in this endeavour.Objectives: This research explored the use of management information and its impact on two fundamental functions namely, improving productivity without compromising the quality of service, in the call centre of a well-known South African fashion retailer, Edcon. Following the implementation of the call centre technology project the research set out to determine how Edcon can transform their call centre to improve productivity and customer service through effective utilisation of their management information. Method: Internal documents and reports were analysed to provide the basis of evaluation between the measures of productivity prior to and post the implementation of a technology project at Edcon’s call centre. Semi-structured in-depth and group interviews were conducted to establish the importance and use of management information in improving productivity and customer service. Results: The results indicated that the availability of management information has indeed contributed to improved efficiency at the Edcon call centre. Although literature claims that there is a correlation between a call centre technology upgrade and improvement in performance, evident in the return on investment being realised within a year or two of implementation, it fell beyond the scope of this study to investigate the return on investment for Edcon’s call centre. Conclusion: Although Edcon has begun realising benefits in improved productivity in their call centre from their available management information, information will continue to play a crucial role in supporting management with informed decisions that will improve the call centre operations.[pdf to follow]

Cómo los equipos de dirección usan los sistemas de información y control en la gestión hospitalaria

ObjectiveTo analyze the relationship between the characteristics of top management teams and the different use of management information and control systems (MICS) to implement policies that encourage cooperation and activity coordination in public hospitals. MethodsData were collected through a questionnaire sent to each member of the top management teams of 231 Spanish public hospitals (chief executive director, medical director, nursing director and director for financial and social issues). A total of 457 valid questionnaires were returned, composing 86 full top management teams (37.23%). ResultsTop management team diversity was positively related to the interactive use of MICS. Management teams composed of younger members and members with longer service used MICS interactively. Top management teams with a predominantly clinical education and experience used MICS interactively, while top teams with a predominantly administrative education and experience used MICS diagnostically. The results also showed that cooperation and coordination in hospitals were positively related to the interactive use of MICS and were negatively related to the diagnostic use of MICS. ConclusionsThe interactive use of MICS is an important mediator in the relationship between top team diversity and policies focused on hospital decentralization. Top management teams with diverse characteristics (e.g. age, length of service, education and experience) use management information interactively to enhance activity coordination and resource allocation in hospitals.

Factors influencing business intelligence system use in decision making and organisational performance

This research examined the factors that contributed to use of information from a business intelligence system (BIS) in management decision making and the relationship to organisation and business process performance. Business intelligence (BI) is a timely topic, as organisations continue to invest in systems to leverage big data and gain sustainable competitive advantage. Few studies have examined whether organisational performance benefits result from management use of information from the BIS in decision-making processes. This research surveyed 259 managers with access to a BIS for use in their decision-making processes. A partial least squares structural equation modelling (PLS-SEM) approach was used to analyse the results. The global model indicated that use of information from the BIS in management decision making contributed to organisational performance benefits. Information content quality, information access quality, and analytical decision-making culture contributed to use of information in the global model.

Survey explores nurses’ use of e-health tools

E-health is concerned with promoting the health and wellbeing of individuals, families and communities, and improving professional practice through the use of information management and information and communication technology. In autumn 2010 the RCN, supported by an information technology consultancy, carried out a survey of members' views on e-health to assess their involvement in, and readiness for, e-health developments and their knowledge of its benefits. A total of 1,313 nurses, midwives, healthcare support workers and pre-registration students from across the UK responded. This article describes ways in which nurse managers can influence the successful implementation of the survey recommendations.

Information management and humanitarian relief coordination: findings from the Haiti earthquake response

The overwhelming humanitarian impact of the January 2010 Earthquake in Haiti created a tremendous coordination challenge for the humanitarian relief agencies. In this paper, we first describe the coordination mechanisms that are implemented by the United Nations and the role of its Office for the Coordination of Humanitarian Affairs (OCHA). We introduce the cluster approach, which is instrumental in providing a more efficient and effective coordination in affected disaster areas. The main thrust of our paper is on the role and use of information management (IM) in these coordination efforts. To understand better the benefits and problems of information systems, we conducted interviews with experienced information managers who participated in the Haiti relief effort. While the interviewees saw clear benefits of IM for the coordination of humanitarian relief, concerns related to information overload, reliability and accountability were found to impede the realisation of the full potential of IM.

Confidence in the use of information management and technology (IM&T) in radiography: Is age a barrier?

Introduction Age has been reported as a barrier to the use of Information Management and Technology (IM&T). Radiographers' confidence and ability in IM&T may be related to age and it is the aim of this research to investigate this relationship. Method An online survey method gathered views from the radiographic population, between 31st August 2008 and 10th October 2008. The questionnaire encompassed IM&T ability, work based IM&T usage, personal IM&T usage, security & governance issues, education & training experience, the future and demographic details. For the purpose of this paper the first three sections and demographic section were considered. Results Radiographers showed a good level of ability and confidence in the use of IM&T. Some general applications such as word processing showed a decreased confidence with age. Confidence in all radiography specific applications was scored highly although confidence in the use of Hospital Information Systems (HIS) and radiotherapy Treatment Planning Systems (TPS) showed the least confidence. Statistical analysis did not reveal a strong link between age and confidence in all applications. Discussion While a link between age and confidence was not found in this study, frequency of use and training in IM&T require further investigation in relation to specific roles.

Multilevel Information Presentation Strategy and Customer Reaction: An Empirical Investigation in an Online Setting

This study investigates the use of polyinstantiated information in management of customer relationships. Polyinstantiation can be used to present different information to different customers who are segmented according to some criterion, such as prior purchase behavior. An empirical study shows that presentation of multilevel benefits information affects customer satisfaction with the offer and information quality which, in turn, affect the overall Web satisfaction. This effect is independent of and comparable in size to the effect of customer prior attitude toward the Web and the Internet. Although the present study employs a Web-based retail setting, the relationships between this information presentation approach and measures of user/consumer satisfaction need not be limited to retail scenarios or to online interactions. We discuss the applicability of this technique of information control to different types of interactions between organizations and their constituents.

Evaluation of existing District Health Management Information Systems: A case study of the District Health Systems in Kenya

This paper discusses some of the issues and challenges of implementing appropriate and coordinated District Health Management Information System (DHMIS) in environments dependent on external support especially when insufficient attention has been given to the sustainability of systems. It also discusses fundamental issues which affect the usability of DHMIS to support District Health System (DHS), including meeting user needs and user education in the use of information for management; and the need for integration of data from all health-providing and related organizations in the district. This descriptive cross-sectional study was carried out in three DHSs in Kenya. Data was collected through use of questionnaires, focus group discussions and review of relevant literature, reports and operational manuals of the studied DHMISs. Key personnel at the DHS level were not involved in the development and implementation of the established systems. The DHMISs were fragmented to the extent that their information products were bypassing the very levels they were created to serve. None of the DHMISs was computerized. Key resources for DHMIS operation were inadequate. The adequacy of personnel was 47%, working space 40%, storage space 34%, stationery 20%, 73% of DHMIS staff were not trained, management support was 13%. Information produced was 30% accurate, 19% complete, 26% timely, 72% relevant; the level of confidentiality and use of information at the point of collection stood at 32% and 22% respectively and information security at 48%. Basic DHMIS equipment for information processing was not available. This inhibited effective and efficient provision of information services. An effective DHMIS is essential for DHS planning, implementation, monitoring and evaluation activities. Without accurate, timely, relevant and complete information the existing information systems are not capable of facilitating the DHS managers in their day-today operational management. The existing DHMISs were found not supportive of the DHS managers' strategic and operational management functions. Consequently DHMISs were found to be plagued by numerous designs, operational, resources and managerial problems. There is an urgent need to explore the possibilities of computerizing the existing manual systems to take advantage of the potential uses of microcomputers for DHMIS operations within the DHS. Information system designers must also address issues of cooperative partnership in information activities, systems compatibility and sustainability.