Abstract
Leadership style is one of the triggers for individuals to be motivated to work, increase their dedication to work, influence the ideal work process, and produce optimal work performance (Bass and Avolio, 1993). This study will look at the relationship between the variables of the influence of leadership, system quality, service quality and information quality on net benefits through a quantitative research survey using primary data in the form of a questionnaire taken directly from research respondents with the population coming from the state civil apparatus representing each device organization. in the district and city administrations of the Bengkulu province in Indonesia. Data collection was carried out by census, as many as 292 people and data analysis using Partial Least Square with the help of SmartPLS software. The results showed that the transformational leadership and information quality had no effect on the use of Information Management and Documentation Officer (PPID) software, system quality and service quality affected the use of the PPID system, the use of the PPID system had an effect on user satisfaction with the PPID system, and the satisfaction of PPID system users had an effect on to net benefits (PPID system performance). The results of this study provide an understanding of the implementation of organizational information system management practices to improve information technology, especially those related to the variables in this study. Practically, PPID policy makers can improve the quality of the information system by modifying and improving features that are still inadequate, such as detailed information on information recorded in the PPID software.Keywords: leadership, system quality, system use, service, information, and benefits.JEL Classifications: M38DOI: https://doi.org/10.32479/irmm.12515
Highlights
Technological developments and changes in organizational structure that occur are organizational efforts in facing the challenges of globalization so that they can play an active role and increase their competence capacity in the international scope
Result of structural model test Structural model testing and hypothesis testing are measured or evaluated with a value of determination (R2), the results show that the R square value of the influence of transformational leadership, information system quality, information quality and service quality on the use of PPID is 0.724, this means that variations in the increase or decrease in the use of PPID software can be explained by an increase or decrease in transformational leadership, information system quality, information quality and service quality by 72.4%, while the remaining 27.6% is influenced by factors outside the study
The findings of this study indicate that transformational leadership and information quality have no effect on the use of PPID software in Bengkulu Province, this is not in line with research conducted by Cho et al (2011) which examines the effect of transformational leadership on organizational support, self-confidence, perceptions of information system use and satisfaction with information systems where the research findings show that transformational leadership has a positive and significant effect on organizational support, self-confidence, perceptions of information system use and satisfaction. on information systems and satisfaction with information systems, this is due to cultural differences where this research was conducted in eastern culture in government organizations while in previous studies researched in western culture in private organizations
Summary
Technological developments and changes in organizational structure that occur are organizational efforts in facing the challenges of globalization so that they can play an active role and increase their competence capacity in the international scope This change is very close to the openness of communication, the effectiveness of human resource management in organizations, and the efficiency of access to information (Bordin et al, 2006). Seddon (1997) presents and justifies a defined and expanded version of D&M of IS success by breaking the D&M model into two variant sub-models (use and success) and omitting the interpretation of the process model This model has only been partially tested, it has provided a solid theoretical framework to consolidate previous research on the success of information systems. In accordance with the mandate of Law Number 14 of 2008 concerning Public
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