Use Of Critical Success Factors Research Articles

Stakeholder management in the alleviation of legal and regulatory disputes in public-private partnership projects in South Africa

PurposeThe purpose of this paper is to introduce the use of critical success factors (CSFs) of stakeholder management as a possible solution to reduce disputes experienced because of legal and regulatory issues in public–private partnership (PPP) projects.Design/methodology/approachThis paper’s epistemological positioning adopted positivism and deductive reasoning to investigate the dispute phenomena on PPP projects. A survey strategy was adopted using a structured questionnaire and closed-ended Likert scales to collate primary data. Questionnaires were distributed to South African construction professionals using both purposive and snowballing non-probability sampling techniques. Data was analysed using summary statistical analysis of the CSFs identified from literature.FindingsThis study revealed that among the 19 CSFs identified, five factors were highlighted that could contribute to the alleviation of disputes between stakeholders in PPP projects, namely, adequate project planning and control; effective leadership; appropriate strategies for the management of stakeholders; confirmation of clear goals and objectives of the project; and effective communication.Originality/valueThe strength of this study lies in the evaluation and use of CSFs of stakeholder management as a possible solution to minimise or even avoid disputes as a result of legal and regulatory issues in PPP projects. By integrating the CSFs, the legal and contractual misconceptions of the PPP initiative are clarified. Such work represents a novel contribution to procurement practice in South Africa and maybe to other countries internationally who are grappling with similar issues.

Fatores críticos de sucesso e sua influência na prática docente

This study analyzed and identified the Critical Success Factors that most influence teaching practice. These factors involved aspects such as: teaching tools, perceived quality, training and psychological well-being. The objective was to contribute data that corroborate the development of teaching practices in the school environment, reflecting on the students' better performance. It was found that the use of Critical Success Factors (FCS) can positively influence teacher performance, and that by improving classroom management, their professional performance is increased. The theoretical references used were Rockart's Critical Success Factors (1979) and the perceived quality of Parasuraman et al. (1990). The instruments used for the analysis were the Kolmogorov-Smirnov (1979), to identify and describe the Critical Success Factors that assisted teaching practice, and the Servqual de Parasuraman et al. (1990), to analyze the quality of teachers' service, perceived by school managers. As the Kolmogorov-Smirnov method has simplified application, PARACONSISTENT LOGIC was also employed, as it allows, according to Bispo and Cazarini (2006) the natural treatment of divergences, inconsistencies and contradictions, as well as to obtain more accurate and close results. This work was restricted to the ten best schools in the city of Niterói, according to the concept in the National High School Exam (ENEM). This delimitation makes the results obtained subject to standards such as behavior and market demands. It was also expected, besides adding value to the current literature, to stimulate studies around the proposed theme, aiming to increasingly help teachers in the effectiveness of their actions in the school environment.

Motivations and Critical Success Factors of Indian Public–Private Partnership Unsolicited Proposals

Unsolicited proposals (USP) are the ones where a public project/facility is identified and developed by a private entity without any formal invitation from the government. Thus, it became imperative to understand the motivations of parties and the critical success factors for effective implementation of the projects. Motivations and critical success factors for adopting unsolicited proposals are synthesised by a thorough literature review of the literature. The present study sought to adopt the 11 motivations and 11 critical success factors of USP proposed by various authors. Subsequently, questionnaire survey with 56 stakeholders is conducted, and statistical tests are performed on the perceptions on critical implementation features of USP such as regulations, competing proposals, time and cost, incentive and reward, and motivations in the USP procurement, between the public and private stakeholder groups. Findings indicate that the four significant motivations are enhancing innovation and creativity in the private entity, rapid implementation of projects, low private sectors’ interest in remote area projects, and ease of securing project finance. These findings can help the practitioners to roll out policies that prevent poor implementation and forge the occurrence of success with the use of critical success factors identified in this study. The developed USP implementation framework can direct the policymakers and practitioners to incorporate necessary changes for the successful implementation of USPs in Indian conditions. The industry can seize more business opportunities, grow market share and solve community problems based on the insights provided in this study.

KAIRÓS: Intelligent System for Scenarios Recommendation at the Beginning of Software Process Improvement

Software Process Improvement provides benefits to organizations, however, efforts to improve aren't guided by the combined use of Critical Success Factors and Good Practices to be applied, dedicating resources without a prior analysis to guide the actions intentionally. The research proposes an intelligent system for decision making support in Software Process Improvement, taking as reference the Critical Success Factors and Good Practices that an organization can apply to improve its state. In order to achieve this, an intelligent system is conceived, which, based on Artificial Intelligence techniques, optimizes improvement scenarios through the implementation of a genetic algorithm and the application of rules of association between good practices and critical success factors, predicts the success of scenarios improvement through an evolutionary artificial neural network and offers recommendations to achieve them. The methods used to validate the results corroborated the contribution and usefulness of the proposal.

Best-fit Alliance Partners: The Use of Critical Success Factors in a Comprehensive Partner Selection Process

Firms increasingly form alliances to access needed capabilities, gain knowledge and seek competitive advantage. Strategic alliance partner selection is a critical aspect of successful alliance development; even superior alliance management may not be sufficient to overcome poor initial partner screening and selection efforts. Prior partner selection research has typically focused on generic, conceptual motivations for alliances, addressing only some pieces of the partner selection puzzle; in addition, previous research has been static and has not presented a way to operationalize partner selection analysis. This paper presents a new conceptual comprehensive partner selection framework that includes dynamic partner selection considerations. In addition, a new analytical partner selection tool is presented to illustrate how firms can operationalize their partner selection analysis process. Developed and tested with input from over two hundred alliance managers, the comprehensive partner selection framework includes new perspectives and an analysis of four critical alliance partner selection criteria, or critical success factors (CSFs): task-related CSFs — factors that facilitate or inhibit the successful completion of desired alliance objectives; learning-related CSFs — critical, desired attributes in potential alliance partners that enhance learning outcomes; partnering-related CSFs — relational factors that can enhance or inhibit how the alliance unfolds and therefore affect its outcomes; and risk-related CSFs — factors that arise from the interdependent nature of alliances, which are often neglected in practice. Where aspects of these CSFs have been omitted from analysis during initial partner selection, alliance managers tell us of a litany of issues, challenges and failures that they have been forced to address, many of which might have been avoided altogether with greater diligence up front. We embed these four sets of criteria within a comprehensive partner selection framework and provide guidelines, examples and a specific methodology designed to help managers address the complexities involved in developing their own, unique partner selection criteria and processes.

New service development in e‐government: identifying critical success factors

PurposeThe purpose of this paper is to suggest a model that incorporates critical factors contributing to the success in new service development (NSD) projects in electronic government (e‐government).Design/methodology/approachAfter a brief introduction to e‐government and NSD in respect to models for successful implementation, the authors justify and build on the existing literature that advocates the use of critical success factors (CSFs) to study the implementation of these projects. They suggest a model that incorporates the determinants of success or failure for a new service through a set of variables.FindingsThis paper proposes a framework, which is believed to help with the empirical research of CSF in NSD. The suggested framework attempts to bring experience in leadership and coordination of work theory and practice together by synthesising the existing literature with real‐life experience.Research limitations/implicationsThe paper contributes to the e‐government implementation literature in terms of suggesting a model that takes under consideration important CSF for implementing NSD.Practical implicationsThe projects a number of implications for public sector scholars as well as administrators. A vast amount of taxpayer money can be saved if decision makers can promptly identify potential waste of funds in prone‐to‐failure projects.Originality/valueThe research aims at providing a better understanding of the underlying factors and dimensions that describe NSD in e‐government through the suggestion of a model that takes under consideration important CSF for implementing NSD. Therefore, it expands the scope of NSD research in e‐government context, stating the need for more research to be conducted regarding the NSD in e‐government using CSF. By identifying the potential success or failure of future projects a number of implications for public sector scholars as well as administrators comes to light.

Market Makers' Recognition of Key Success Factors in Electronic Marketplaces

This study examines the recognition and use of critical success factors by market makers in electronic marketplaces. A content analysis of e-marketplace websites enabled an examination of how these factors have been incorporated into marketplace sites. Evidence of market makers’ awareness of the success factors was found in all the sites although there remain questions and issues to be addressed. Awareness of the need for critical mass and privacy were very evident, but the key factors of security, technological infrastructure and neutrality were identified as areas of concern. Evidence of an awareness of the importance of trust by market makers was found, but more effective signalling of trust to buyers and sellers within the marketplaces is required.

Success factors affecting computer-based information system performance in agribusiness

This study evaluates the use of critical success factors to manage computer-based information systems (CBISs). The results indicate a strong correlation between performance with respect to the critical success factors and information system effectiveness. Information systems in which high performance ratings were achieved in those areas rated most important by managers also tended to be most successful. These results indicate that the critical success factors defined in this article may provide a useful tool for managing computer-based information systems. © 1993 John Wiley & Sons, Inc.