Use Of Agency Workers Research Articles

Practitioner Perspectives on Agency Social Work in Children and Families Social Work in England

Abstract This article examines practitioner perspectives on agency social work in Local Authority Children’s Services Departments in England. There have been ongoing concerns about the use of agency workers, relating to cost, quality and impact on services, despite a recognition that temporary staff may be needed for a range of reasons. However, recent labour shortages and the escalating costs of agency staffing are fuelling calls for some form of regulation of agency workers. The article reviews literature on agency workers from the UK and elsewhere. It presents demographic survey data about agency workers drawn from a five-year longitudinal study on the recruitment and retention of child and family social workers and reports qualitative data from forty semi-structured interviews with social workers in Year 4 (Johnson et al., 2022) of the project about their experience of agency social work and agency social workers. The findings indicate several reasons for choosing agency work, pay being the most significant but by no means the only one. The advantages and disadvantages of agency work for workers, employers and service users are considered, and suggestions are offered about further research to assist in understanding how employers can identify and address recruitment and retention factors to reduce dependence on agency staff.

No choice? Hiring agency social workers in the Swedish personal social services

ABSTRACT The practice of hiring agency social workers, i.e. social workers who are employed by for-profit staffing agencies but rented out to the social services, has been questioned and depicted as legally complex, costly and unsustainable. Nevertheless, it continues to be an institutional way of handling vacancies and understaffing in the social services. In this article, professionals’ reasoning about the use of agency workers is investigated through qualitative interviews with 21 social workers/managers in the social services. According to the interviewees’ descriptions, agency social workers are hired in order to achieve numerical stability, i.e. to maintain services notwithstanding staff absence and vacancies. Similar to findings in previous literature, the interviewed professionals describe that workload, turnover and recruitment difficulties are reasons behind the use of agency workers. However, they also highlight other aspects that are associated with the use, such as chronic understaffing and a large proportion of newly qualified social workers. Throughout, the use of agency workers is described as reactive, i.e. as an acute (and often unwanted) solution, and not as deliberate and planned.

Making agency work: two labour regimes in a UK logistics workplace

An expanded use of agency workers has followed a series of economic shocks in the UK since the 2008 financial crisis. Agency workers, unlike permanent workers, comprise a wide range of workers without regular, secure and long-term employment relations. In this article we examine the inherently contradictory employment relationship embodied by agency workers, namely employers’ wish to stabilise and make the workforce more predictable by bringing in agency workers under insecure and unstable employment terms. Based on a significant single case study of a distribution centre, the study compares two agency work regimes: one with systematic screening and employment of pre-formed workers, and the other with strong normative control over fragmented under-formed workers. The study details management strategies aimed to improve workforce stability in the more fragmented agency worker regime by bringing an employment intermediatory on-site, building coherency between the permanent and agency workers, and restraining the supervisor’s power of dismissal. These findings problematise framing agency employment based on an assumption of continuous and selective inflow of migrant workers. Rather, contrasting agency worker regimes demonstrates contested employment relations between an increasingly diverse group of agency workers and an employer seeking to instigate predictability and coherency in agency employment.

Exploring the impact of Ofsted inspections on performance in children’s social care

Children’s social care services in England are inspected by a government agency, Ofsted. This paper reports on the impact of Ofsted inspections on rates of intervention and other performance measures, such as expenditure and workforce, drawing on a quantitative analysis of national datasets. Annual published returns from 150 English local authorities from 2009 to 19 were combined with results from Ofsted inspections under the Single Inspection Framework (2014–17), which covered all local authorities. Interrupted time series (ITS) analysis was undertaken to find out whether an inspection had a significant effect on performance in the context of trends pre- and post-inspection, and whether this effect varied according to the type of judgement. The results showed discontinuities in a range of indicators in the year of an inspection and the year afterwards. An increase in rates of child protection interventions occurred at the time of an inspection, which was most pronounced in local authorities receiving an inadequate judgement. An inadequate judgement led to a steep rise in spending and use of agency workers compared to other local authorities. The findings suggest that a short-term spike in intervention rates is an unintended consequence of inspections, which is sustained only in local authorities judged to be performing badly. Implications are discussed for performance in the sector and the purpose of inspection.

Then and Now: Vulnerable Workers, Industrial Action, and the Law in the 1970s and Today

With the much vaunted ‘withering of the strike’, a mythology of past militancy appears to have taken root; militant men taking to the picket line on the flimsiest of pretexts. This stereotype is challenged through exploring two accounts of three strikes, Trico and Grunwick in 1976, and, following the raft of ‘salami slicing’ legislation kettling workers and trade unions, the dispute at Gate Gourmet in 2005. These were acts of desperation by vulnerable workers. Each book highlights the heterogeneity of race and gender, and in some cases how this served to divide workers. The attack on existing conditions and the increased use of agency workers, the issues challenged by Gate Gourmet workers, and continued disputes concerning equal pay, as with the Trico strike, indicate the limited power of organized labour today in the context of the persistence, if not escalation, of employment grievances.

The Use of Agency Workers Hurts Business Performance: An Integrated Indirect Model

The use of agency temps in the workplace has been the subject of considerable research interest, much of it focused on the effects that using temps have on the job attitudes of regular employees. W...

The social integration of healthcare agency workers in long-term care facilities: A cross-sectional study

BackgroundPatient care quality is a key concern for long-term care facilities and is directly related to effective collaboration between healthcare professionals. The use of agency staff in long-term care facilities creates important challenges in terms of coordination and communication within work units. ObjectivesThe purpose of this study is to assess the mediating effect of common in-group identity in the relationship between permanent employees’ perceptions regarding the use of agency workers -namely distributive justice, perceptions of threat, perceived similarities with agency workers, and leader inclusiveness toward agency staff- and the permanent employees’ adoption of collaborative behaviours. DesignCross-sectional study. SettingsThree long-term care facilities. Participants290 regular healthcare employees (nurses and care attendants). MethodsData were obtained through questionnaires filled out by employees. Hypotheses were tested using structural equation analyses. ResultsThe results showed the indirect effects of perceived distributive justice, perceived similarity and leader inclusiveness toward agency workers on permanent employees’ cooperation behaviours through common group identification. Perceptions of threat were not related to common group identification or collaborative behaviours. The results also showed that common in-group identification is related to cooperation behaviours only for employees without previous experience as agency workers. ConclusionsThis study suggests that permanent healthcare employees who feel they are fairly compensated relative to agency workers, who consider these workers as similar to them, and who believe their supervisor appreciates agency workers’ contributions tend to develop a common in-group identity, which fosters collaborative behaviours. Managers of long-term care facilities who wish to foster collaboration among their blended workforce should thus create an environment conducive of a more inclusive identity, particularly if their employees have no previous experience as agency workers.

Vulnerability and agency work: from the workers’ perspectives

Purpose– The notion of worker vulnerability is often seen as synonymous with disadvantage in discussions of nonstandard work. The purpose of this paper is to separate and examine these two notions by considering economic, social and psychological perspectives and exploring the reality as experienced by agency workers.Design/methodology/approach– In total, 178 Australian clerical agency workers employed by eight agencies completed a mail questionnaire. Personalised responses were subjected to computer-assisted template analysis.Findings– Sample characteristics revealed a gendered and heterogeneous workforce. Findings showed evidence of economic, psychological and social vulnerabilities although favourable features were also reported. This apparent contradiction suggests linkages between the features of nonstandard work, worker preferences, individual characteristics and the experience of worker vulnerability.Research limitations/implications– The notion of varying degrees of worker vulnerability offers a new lens to investigate agency work. The relatively small sample size, focus on clerical work and features of the Australian context may limit generalisability.Practical implications– Findings demonstrate the nature and extent of agency worker vulnerability which allows us to offer policy interventions for governments, agencies and user organisations and insights for prospective agency workers.Originality/value– The widespread use of agency workers provides an imperative for frameworks to assess the nuances of the agency work experience. This study presents the reality of agency work as experienced by the workers and reveals the good and bad aspects of agency work.

A head with two tales: trade unions' influence on temporary agency work in Belgian and German workplaces

This paper investigates local trade union influence on temporary agency work (TAW) in four Belgian and German workplaces. It argues that the union's capacity to influence the job conditions of agency workers is heterogeneous. Societal differences between systems of workplace representation and the different structures of collective bargaining are used to explain the heterogeneity of local union practices and their effect on the working conditions of agency workers. The practices that unions adopt locally in response to human resource management and TAW strategies are also important factors that aid understanding with regard to the labour use of TAW. These societal differences intersect with the socio-economic conditions of the firm to generate local unions' responses to the management's use of agency workers.

Considering the safeguarding risks presented by agency or temporary social care staff: research findings and recommendations

PurposeLittle is known about the implications of employing agency staff on safeguarding or the reasons why employers recruit staff from agencies who specialise in supplying staff to the sector or why social care staff work for such agencies. This paper aims to present findings from a study of agency workers in social care services in England.Design/methodology/approachDrawing on a review of the literature and policy documents, the study involved a survey of local authorities and interviews were conducted with 93 agency workers and other stakeholders. The interviews took place in three selected localities and data were analysed thematically. The survey investigated local authorities' use of agency workers, enquiring about reasons for this means of employment and any trends. The survey findings were contextualised by national data from England.FindingsAnalysis of interview and survey data revealed a variety of reasons for the employment of agency staff. In relation to safeguarding, agency workers filled staffing gaps and met needs for social care services or assessment; however, their abilities to offer continuity of care and sometimes to work within existing systems were compromised. Some employers did not provide agency workers with access to professional development opportunities or supervision.Practical implicationsThe findings are used to develop recommendations for safeguarding practice at local level.Originality/valueThere is a temptation to depict agency workers as presenting safeguarding risks: this paper argues that a more rounded picture should be offered and a systems approach adopted.

Estimating the Use of Agency Workers: Can Family-Friendly Practices Reduce Their Use?

This paper uses establishment data to estimate the determinants of using agency workers. It contends that there is a class of family-friendly practices including workplace nurseries, flexitime, home working, and job sharing that promote the norm of the “ideal worker” who concentrates on work. Because such practices increase the ability of employers to direct worker effort, they will be associated with a lower use of agency workers. Our findings confirm this hypothesis. The implication is that any growth in family-friendly practices may work against the ongoing expansion in agency jobs.

Irish Butchers Rather than Irish Meat: Trade Union Responses to Agency Work in Sweden

Trade unions are often considered as being against the use of agency workers in the workplaces that they represent. As opposed to standard permanent employment, temporary agency work is often regarded as a more precarious form of work that serves the purposes of employers seeking to reduce labour costs, enhance flexibility and avoid employment regulation. However, trade unions may also see benefits of using agency workers as experience of them increases. When examining how agency workers are established in an organization, the mechanisms available to resolve inconsistencies between the perceived benefits and disadvantages needs to be recognized. Rather than conceiving of trade unions as being opposed or in favour of the use of agency workers, the analysis of trade union responses needs to be grounded in a different perspective. This article is an attempt to formulate such a perspective on trade union responses to agency work as being based on understanding the process of establishment rather than polarized responses. The argument is supported by an empirical study of a food manufacturing company in Sweden that increasingly turned to agency workers as a source of labour.

Considerations in the use of agency workers in care homes

Care homes must be careful to define the employment status of all of its workers to avoid penalties for not affording the proper protections for care home staff. Polly O'Malley considers the use of agency staff.

MAKING THE CORE CONTINGENT: PROFESSIONAL AGENCY WORK AND ITS CONSEQUENCES IN UK SOCIAL SERVICES

In recent times, the UK has witnessed a steady growth in the use of agency workers to fill core professional roles in public sector organizations. Similar trends have been noted elsewhere, particularly in Australia and the US. In this paper our objective is to explore some of the consequences of this growth, drawing on case study research on social services. We point to a number of problems associated with the management of agency workers and to the potentially negative consequences for the quality of services. These problems, in turn, may impact on key aspects of a (largely functional) public service employment model founded on strong internal labour markets, employment stability and collegial ethos. We also note that while there are ways in which public organizations can manage this situation, certain constraints may prevent them from doing so.

Temporary Agency Work and the Business Cycle

The Netherlands leads the world in the use of temporary agency workers: in 2000 nearly 5 per cent of Dutch employees were agency workers. The use of agency workers is very sensitive to business cycle fluctuations. This paper reports on an exploration of the relation between GDP and agency work. We developed a theoretical model for the time interdependence of GDP, agency work and regular employment, and tested model predictions using a VAR model. The results show that temporary agency work leads GDP development. A positive GDP shock is followed by an increase in the use of agency work for two years, but decreased use in the three subsequent years.

A retreat from permanent employment?

The last five years have witnessed a steady growth in the use of agency workers to fill core professional roles in public sector organizations. Whereas in the past the use of agency workers was driven mainly by employer demands for improved flexibility, this current expansion is predominantly supply led occurring against a backdrop of increasingly tight labour markets. In this article our objective is to explore some of the factors that lie behind this change. Specifically, we raise questions about how far current trends can be explained using the ‘free agent perspective’ and the notion of portfolio careers. Focusing on one group of professionals in the UK public sector -local authority social workers -we find only limited evidence to support this interpretation. Instead, it is argued that current moves into agency work are in large part a reaction to increasing rigidities in the employment system and to deteriorating conditions of work.

The nature and experience of agency working in Britain

PurposeTo examine the experience of agency employment for workers and employers' use of agency workers in Britain to evaluate competing claims made about this form of work.Design/methodology/approachThis paper draws on results from three recent representative surveys of employment in Britain to examine the current nature and experience of agency work: the Labour Force Survey; the Workplace Employment Relations Survey and the Working in Britain, 2000 Survey.FindingsThe findings indicate that there is little evidence of the purported association between agency work and the emergence of the “knowledge economy”, as suggested by some. Turning to employers' use of agency labour, it is found that this has been driven by pressures relating to labour costs, possibly reflecting short‐term considerations. As for workers' experience of agency employment, this paper reports their dissatisfaction with many aspects of agency work, resulting in low levels of commitment and high anxiety about their work situation.Practical implicationsWhilst the use of agency workers may provide short‐term benefits for organisations there is considerable evidence that, in the absence of remedial action, a number of challenges are likely to emerge for human resource practitioners. In particular, organisations may incur longer‐term costs through extensive utilisation of employment agency labour.Originality/valueAgency work has grown rapidly but little is known about short‐term experiences or longer term implications. The paper fills a gap in knowledge about the current nature of agency work, and provides an empirical assessment of competing claims about this form of work

Temporary Work Agencies: Here Today, Gone Tomorrow?

AbstractThe complexities of the triangular relationship between employer, worker and agency are explored in two sectors to establish the extent to which the use of agency workers constitutes strategic and rational decisions on the part of employers. Evidence of strategic subcontracting to agencies is evident in the ICT examples, but, as in the healthcare case, organizational outcomes need to be understood with reference to workers’ preferences, the agencies’ own sophisticated strategies, operational pressures and labour market context. Relationships with agencies were embedded but inherently contingent, reflecting their own dependency on clients or, in the case of healthcare, government.

Effects of Child-Care Programs on Women's Work Effort

In recent years, Congress has considered a variety of work-subsidy programs designed to encourage work among welfare recipients. Many of these programs would subsidize individuals only if they work some minimum number of hours. Commonly used techniques cannot give direct answers to relevant policy questions since a tied offer is involved, and hence the offer cannot be treated as a simple wage change. The essence of the problem involves utility comparisons between two or more discrete alternatives. Such comparisons inherently require information about consumer preferences in a way not easily obtained from ordinary labor-supply functions. To make such comparisons, I present a method for directly estimating consumer indifference surfaces between money income and nonmarket time. Once these surfaces are determined, they can be used to compare a variety of alternative programs to investigate whether or not there is scope for Pareto-optimal redistribution of income transfers and time, improving the general level of welfare of the community at large without reducing the welfare of individuals receiving income transfers. Knowledge of these indifference surfaces allows us to estimate reservation wages to estimate the value of nonworking-women's time (Gronau 1973), laborforce participation functions, hours-of-work functions, and welfare losses due to income tax programs (Harberger 1964). I demonstrate that direct estimation of indifference surfaces allows us, at least in principle, to relax