Abstract Context The degradation of the environment due to anthropogenic action underscores the need to demonstrate the benefits that natural areas provide to society. Continuously growing urbanisation trends and high demand on urban green infrastructure requires the inclusion of cultural ecosystem services (CESs) in strategic urban planning. To achieve this, understanding the population's preferences regarding the various CESs provided by urban green spaces is extremely useful for their management and long-term planning strategies. Nevertheless, the complexity of urban environment and urban CESs and inclusion of participatory-oriented and demand-based planning poses challenges in conducting solution-oriented assessments. Objectives To address this issue, we aim to define and validate spatial indicators that are applicable in any urban area. We employ them to quantify the provision of CESs considering that such approach can contribute to better urban planning strategies. Methods A survey, aiming to validate five proposed CESs indicators and evaluate the population’s perception regarding the importance of CESs in urban green areas in the city of Murcia (Spain) was conducted. In total, 733 answers were collected. The survey results underwent through statistical and geospatial analysis at the neighbourhood level, which facilitated the creation of CESs maps, considering socio-demographic characteristics of the respondents. Results All five proposed CESs indicators were highly accepted by the respondents across all demographic groups. Conversely, differences in the perception of importance of CESs are noted based on the age of the respondents. Disparities in CESs provision are observed between different city neighbourhoods and socio-demographic groups. Conclusions We identified significant differences in CESs perception by age group. We also detected the areas where action is needed to improve the CESs provision. Through this study, we emphasize the significance of participatory-based, demand-oriented, and territorially tailored planning approaches to ensure the high provision of CESs and enhance urban well-being.